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Characteristics of key performance indicators
Benefits of Performance measurement for both Employee and Employer
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Employee performance is described as “the job related activities expected of a worker and how well those activities were executed.” It is the accomplishments and achievements of an employee or group of employees, which are often measured. Employee performance measurement is a management practice, defined as “a continuous process of identifying, measuring, and developing the performance of individuals and teams and aligning performance with the strategic goals of the organisation”. It is a key practice that is implemented in more than 90% of organisations (as seen from survey) and has many advantages as well as some significant disadvantages.
One of the many types of performance measurement is performance appraisal. Performance appraisal is the examination of an employees work performance and the comparing of it with predetermined standards. This is then usually followed up by feedback to the employee. This form of performance measurement is quite efficient, as it motivates employees to perform at a higher level and improve their future performances. There are several different forms of performance appraisal, such as ratings scales and 360-degree feedback, which both include feedback to the employee as well as evaluations of the employee’s performance. Although this is one of the major ways to measure employee performance, it is not the only way. Some organisations focus almost solely on performance appraisal instead of all the different types of performance measurement. This leaves the measurement of an employee’s performance very limited and insufficient. This strong focus on performance appraisal is one of the few key disadvantages of performance measurement in organisations.
Key Performance Indicators (KPIs) are a specific t...
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... a result of key performance indicators, can also be an issue. It discourages creativity, as employees are only attempting to reach the set goals, and nothing more. It sidetracks employees from the importance of the work itself, and it causes employees to not be focused on the job at hand. Negative feedback that employees receive from managers may demotivate them and lower their self-esteem. This can cause the performance of the employee to drop, which would be a huge detriment to the organisation. The negative feedback may also cause the employee to become confused, which would again cause them to not perform as well for the organisation.
Employees who are not ranked near the top of the list in a ranking method of performance measuring could have morale issues. Also, the strengths and weaknesses of employees cannot be determined easily through the ranking method.
The performance assessment and appraisal forms are crucial within the performance management system (Aguinis, 2014). However, the appraisal form within the case study provided is designed for the supervisor’s use thus missing one vital factor throughout the entire process, employee participation. Thus, questioning the validity and reliability of the process. This is especially concerning as the bottom 10 per cent of employees are being fired and the top 20 per cent are being rewarded with $5,000.00 based on what their supervisor records on the form without consultation with employees. Thus, supervisors may not provide accurate scores as they do not have to justify their responses (Aguinis,
This article discusses the effect feedback has on an employee or subordinate, and evaluates the most appropriate way to deliver feedback. Negative feedback given in a positive manner can be very beneficial and stimulate change; however, negative feedback given in a negative manner has a tendency to decrease motivation and change. The article also talks about the role the Manager plays in helping the employee cope with the emotional affects of receiving negative feedback. In order for the negative feedback to have a positive effect on the subordinate, the Manager has to understand how to connect emotionally with the subordinate, and help them through the feedback process.
There is an array of key components and factors involved in making an organization a successful business. One of those elements consists on evaluating employee’s performance; this sole component is critical in determining how effective is the organization’s productivity and which are the necessary steps to ensure proper functioning. “The performance appraisal may be one of the few times during the year where an employee and the reviewer, typically the employee's supervisor, can sit down and have a lengthy face-to-face discussion about all aspects of the job” (Joseph, 2016). Employees’ performance assessment serves as an instrument to gather important information as to which areas of the job description are being performed according to standards
Performance appraisal system serves as a tool to assess employees’ performance and helps to plan and measure the organization’s goals accomplishment. Luthy (1998) suggested that “individual contributions must be based on clear direction, personal planning, individual and team assignments, and well-articulated knowledge, skills, and personal attributes”, to give employees expectations to meet and information that establish the organization performance standard.
Low and medium level performers improved and high performers reduced over time. It is due to supervisors who received evaluation were no more likely to improve performance than managers who did not receive feedback; people who gave themselves higher self-rating than the ratings their subordi...
A solution to address issues with the current rating scale would be to utilize Management by Objectives (MBO) and a ranking system like a forced distribution. By having set objectives that employees are compared to, it reduces the ambiguity of the pervious system. The ranking mechanism aids in identifying the best workers and makes it easier to compensate them properly as a result.
Appraise performance Appraisal of performance helps in correcting deficiencies and reinforce good performance of employers. There are 3 steps to the performance appraisal process: 1. Set work standards for 2. Assess the employee's actual performance relative to those standards. Provide feedback to employees with the aim of helping to eliminate performance deficiencies.
When developing a performance based appraisal system it is important for the company to clearly outline how the scale works and what the benefits are of following the scale. This type of system is all about accessing and recording performances in order to reward the employee for his or her stellar performance. Like I stated within the reinforcement theory section that any time rewards are given can lead to a negative outcome. This is my opinion of course but I’ve seen performance appraisal backfire in the same manner. A company may be in a position at one time to reward employees a certain way for completing a task in a certain manner however this is not always the case. When a company begins this approach in many cases there is no coming back. The employees will always expect the same recognition and reward for that particular job. This can lead to an employee feeling entitled which can lead to a narcissistic attitude within the job. This particular approach backfired on me when I was first made platoon sergeant and I rewarded my soldiers for being on time and improving themselves both mentally and physically, example like scoring higher on their pt test. When a particular soldier was asked why they were trying so hard the soldier answered with, “The sergeant has promised fewer duties for the top soldiers that improves the most.” As you can imagine this did not go over well with my superiors because they
Various conflicts in the RM system can affect the benefits that can be obtained. It has been argued that performance management systems only provide superficial motivations and have little effect on underlying behaviours and attitudes. Although the RM system can have some limitations, there is strong argument for the benefits, and logic also deems it as a credible strategy to assist in improving employee performance.
Performance appraisal is perceived by most as a tool to reward or penalize employees for their good or bad work respectively by the end of a year. This notion is a challenge in itself to deal with. The whole exercise becomes dull for both supervisors and their subordinates and they tend to look at it as an additional responsibility which they have to finish. In the end, there is little or no value addition for either the employee or the organization. There are, however, better ways of looking at and conducting performance appraisals. It can give much needed feedback to both performers and laggards to improve upon and if done properly can even boost their motivation. More importantly, they provide a chance to employees to have a say in their goal setting and thus aligning it with the departmental and organizational goals. Also, the process itself has a value in team making.
Performance management is a management tool used to value, monitor and measure a company’s strategies that ensure the efficiency and effectiveness of its product delivery. This management tool does not focus on the organisation and on its employees as well as stakeholders. It is a continuous process that entails that managers make sure that organisational and employee values are corresponding (Aguinis, 2005,p.1/2-1/5). Performance Management brings about the competencies in the employees, increases self-esteem by giving feedback to employees, there is a low number of lawsuits because it helps understand the company better (eThekwini Municipality, 2008,p.10-11). According to Pride, Hughes and Kapoor (2011, p.288) performance management creates motivation for employees; one theory of motivation is of Expectancy, which stipulates that employees satisfaction is driven by expectations of what an organisation will offer in return.
The manager communicates with the members of staff individually on a regular basis providing all the necessary information about the employee’s overall performance as it relates to their roles in the workplace. This performance appraisal is beneficial to employees as it allows them to create an outline for their goals with the greatest effort it should not be used to lower the employee’s level of motivation but seek to increase it.
There are several reasons organizations initiate performance evaluations, however the standard purpose for performance evaluations is to discuss performance expectations; not only from the employers perspective but to engage in a formal collaboration where the employee and the manager are both able to provide feedback in a formal discourse. There are many different processes an organization should follow when developing its performance evaluation tool; in addition essential characteristics that must accompany an effective performance appraisal process. I will discuss in detail the intent of a performance evaluation, the process an organization should follow in using its performance evaluation tool, along with the characteristics of an effective
Organization is a group of people brought to gather to achieve specific goals. Goals can be achieved if team member are performing well. Performance is the results of activities given to the employees in an organization to be achieved within specific period of time. Evaluating the current performance of employees against past performances and organizational standards is known as Performance Appraisal (Dessler, 2005). Furthermore performance appraisal helps the company know how individual employees are performing and how to improve their performance thus improving the performance of the company (Grubb, 2007). A performance appraisal is propose in which the performance management system in an organizations set work goals, determine performance standards, provide performance feedback, determine training and development needs and distribute rewards as well as evaluating an employee’s job performance during a period of time. The performance of team member is much more than appraising individuals’ works, it is managing the business, so the performance of an employee is influences by the performance of an organization. It is target to achieve the best results for the planned strategic by managing activities of employees. There are many different opinions on the performance appraisals, some organizations do performance appraisals without any aim just follow others., where some organizations do performance appraisals to make sure they have a record of a piece of paper in the employee’s file – they are careless about do corrective action. But successful organizations understand the importance of combining performance appraisals into their performance management process and strategy plan as the success of any organizatio...
Performance management is a continuous process that creates a working culture to encourage employees to improve their work performance and reach their full potential during their stay of employment. Performance Management also provides strategic direction, develop competency in employees and instill organization value. This paper will identify methods and affects that performance management plan has on the organization and their employees.