1. Terms of reference
1.1. To recommend two courses or workshops for the administrative assistant in the administration department as requested by Mrs Mavis Kim, Office Manager.
2. Procedure
2.1. The administration department within the company was divided into two to conduct two different procedures. On 25 June 2015, interviews were conducted with ten of the administrative assistants to allow them to convey their thoughts on what courses or workshops that would be beneficial to them.
2.2. Questionnaires were also issued out to ten other administrative assistants to seek their opinions on the same day.
3. Findings
3.1. There were two findings for each of the procedure mentioned above. Ten people have been interviewed and another ten people
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The reason being is that the administrative assistant will be the first point of contact for the clients and customers. In order to take unnecessary pressure off of the Management Department, the assistant will answer and screen phone calls, greet visitors and assist clients with their questions or concerns so that the executives can run business without being disturbed. It is definitely not an easy task as many clients that are reaching out to an organization might be upset, confused or unhappy. The assistant must be ready to handle all types of situation by listening, understanding them and react appropriately. The assistant must also be able to accurately relay messages and information to others.
ii. Time management
Administrative assistants are usually charged with numerous jobs that require fast execution. Being able to work through the distractions and focusing on priorities throughout the day is crucial for them to ensure that the organization functions smoothly. In addition, the administrative assistants need to be conscientious of business hours and always punctual to work, meetings and other scheduled functions.
3.3.
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Based on the information that have been acquired from the interviews and the questionnaire, there have been common issues that the administrative assistants wants the training programme to cover. The proposed training courses/workshops are necessary as most of them are the top desired qualities that every company are looking out for in an administrative assistant. Usually individuals seeking employment in specialized areas often need additional training pertinent to that field. Although a good deal of routine clerical training is acquired on-the-job, there are specific areas in which formal courses should be pursued. It would benefit both the staff and the organisation as the staff will gain more skills and expertise while the organisation will have over numerous skilled and knowledgeable staff on
were put into groups and were guided by a member of the FSC centre. We
a) Training is needed for employees in most of the regions and in different positions. This organization should clearly focus on Cost-Reduction training systems as this organization is losing money since 1987. They should design its training system which provides training to employees at all the levels in whatever cost-reduction system it follows. As most of the MHC’s divisions are in rural areas and the employees in that areas are not updated with the
1. Who may use the title physical therapist or physical therapist assistant? The title of physical therapy can be used by a person who is licensed and practices physical therapy in accordance with the Practice Act. PTs are health care professionals with a doctorate in physical therapy.
The assistant part in physician assistant is generally understated. Physician assistants’ responsibilities actually bear many tasks that would suggest a long work hours and practices. Many may work alongside a team of specialists to coordinate treatments for their patients or some may work independently supervised by a
In her first year as a Resident Assistant, Andrea Robinson received a Christmas card from a resident named Charlotte, thanking her for helping Charlotte adjust to her new life at college. Robinson recalled that Charlotte was overcome with homesickness, as many first time students can be, and to help boost her spirits, she went with Charlotte to an opening week picnic. That made a huge difference for Charlotte and her gratitude she conveyed in the card. But the message had an extra meaning to Robinson. “I was just doing my job,” Robinson said. But knowing the difference she had made to Charlotte, she asked, “Why wouldn’t anyone want to do this for the rest of their life?”
The healthcare field is a large organization filled with individuals that work towards the common goal of helping others. In the past several years’ health care organization have focused their attention in improving healthcare as a whole by focusing on factors such as access to primary care, control cost, increase efficiency and improve outcomes. A growing trend in trying to meet these challenges has been the use of physician assistants. According to Assistant, physician (PA). (n.d.). Retrieved September 30, 2015, from http://www.medicinenet.com/script/main/art.asp?articlekey=8593 a physician assistant is a mid-level medical practitioner who works under the supervision of a licensed physician. Their education qualifies them to examine patients,
15) Yes it was used correctly. They gathered their information from the patients by directly asking them. Although some of the patients responses were incorrect, they method used to obtain the information was still correct.
The general purpose of being a medical assistant is that you are helping people that are in need of help. They also perform routine/ clinical tasks to keep the offices of physicians and other practitioners running smoothly. Scheduling appointments for patients, billing, coding, etc. In this job you perform administrative and certain clinical duties under direction of a physician. Some tools/ skills that will be used daily is tools; hypodermic needle, blood pressure units, scope sets; skills; speaking, active listening, reading comprehension, monitoring, writing, active learning etc. Tasks and activities that will be performed
Any job in the medical field is great, because it will always be needed no matter what. Doctors, nurses, techs, etc. are all very important and necessary people, but the people behind the scenes are just as important, medical administrative assistants. Being a medical administrative assistant seems awfully difficult, you have all these responsibilities but at the end of the day you’ll have a sense of satisfaction because you may have possibly really helped a patient or family with a serious and hard situation. There are different types or categories of medical administrative assistants, you have the front office, the back office, the clinic setting, private practices, and the floating position. Duties for
Medical assisting is one of the nation's fastest growing careers, according to the U.S. Bureau of Labor Statistics. Medical assistants perform a vast number of daily duties administrative and some clinical tasks. Medical Assistant are the glue that keeps the various healthcare facility running smoothly. There will be a time when a medical assistant may have to answer the telephone, greet patients, fill out medical records and update them as needed, schedule appointments and handle correspondence and billing.
I believe that the role of a Resident Assistant is a dynamic one. On the one hand, the position calls for a positive and approachable individual, of which I believe I am, so that the RA may be able to help his/her residents by giving emotional support so that the resident may better assimilate into college. However, a Resident Assistant must also appear clearly as a leader who
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I would like to get an Administrative position at a company where I can learn about the various responsibilities that are carried out in different areas i.e. HR, and accounting. I have worked in social services, manufacturing,
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Provide training sessions and advice to other staff, so all staff are to a high level of dispensing.