Waitrose: The Marketing Mix

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The Marketing Mix 4Ps was created in the 1960’s by E. Jerome McCarthy, used across the world as the foundation of the marketing mix, these are described as: Product - Relates to the product that’s created to satisfy the ‘needs and desire’ for the target market. Price - Price of the product is set for the customer to purchase the product. It also determines profit. Place - The business ensures the product is available and accessible to the target market. Promotion - This is activities that communicate to the target market of the product, and convinces them to purchase. This leads to the 7Ps. A marketing model that modifies the 4Ps. It’s mainly used in the service industry. These are: People - The business, through research will find out if there are enough people in the target market that are in demand of the product. Process - The business ensures processes and systems are in place for the execution of the service. Physical evidence - …show more content…

Surveys are carried out to determine expectation. This helps achieve value/desired quality to the customer, and gain customer satisfaction. The retention of the customer will be the customer profitability. Activities come with additional costs but will lead to larger profits and positivity. Waitrose developed their own brand of products at a lesser price, keeping inline quality Waitrose is known for. This ensures their products have competitive advantage. They will make sure they have a good relationship with all parties including customers, suppliers, and distributors, to achieve customer satisfaction, this is relationship marketing. Service and product marketing is where the business offers either products/services or both. Some products come with services such as grocery home delivery. Many of Waitrose products don’t require services. But offers services for products that are faulty. With Waitrose cafe they provide a service for hot food and drink to the

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