Health And Social Care Observation Paper

This paper is a discussion of what I observed first-hand while assessing the customer relations of three healthcare facilities. The type of organization observed, the processes required to obtain the information needed, the courtesy and helpfulness of the employees waiting on me, and the exploration of my feelings regarding my experiences will be discussed in the body of this paper. Suggestions that can be used to improve the future experiences will also be discussed. The paper will conclude with a brief summary. The three establishments that I chose to interview were Atsalis Dental Excellence in Plymouth, MI, Oakwood Health Care Center on Mercury Drive in Dearborn, MI, and Beaumont Hospital in Grosse Point, MI. Dr. Atsalis, who is my personal dentist, gave me permission to come in and observe patient/staff relations, as did Ms. Signori who is a manager and friend of mine who works at the Oakwood Health Center. I was also given permission by Kristine, who is my preceptor at Beaumont, to observe the patient/staff relationship there as well. A few places that I originally contacted, such as the University of Michigan Health Care Center in

The receptionists were very kind and eager to help with their needs. Although they talked in hushed tones to protect the patient’s personal information, I could still overhear the information being discussed. This HIPAA violation is due to the way that sound travels in the room, and is in no way a fault of the receptionist. While the experience was great, I would suggest that the staff hold a meeting to discusses ways to fix the way that sound carries within the room. For instance, I know that there are structures that can be added to the room that are utilized as sound dampeners. This would provide a means to ensure that patient information isn’t overheard and that the HIPAA rights of the patient are