Accountability In The Workplace

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Communicate with each employee how the organization’s purpose connects to the specific job they are performing. For example, if your company’s purpose is to “provide an exceptional customer experience” ensure that each person – whether they are a cleaner, secretary, branch manager or executive, understands how they can support this purpose in their role. 3. Set Expectations and help people build the required skills Most people want to improve their professional skill set and make a difference. To do this, you need to provide them with the tools, resources, and opportunities that allow them to grow and gain confidence in their ability to meet expectations and fit seamlessly into your vision for organizational culture. Offer coaching and …show more content…

Reinforce a culture of accountability Accountability is one of the most important ways for leaders to influence culture. When leaders hold people accountable, it helps people understand that they are accountable in all things they do. Without accountability measures in place, a leader’s influence and word will fall on deaf ears. Your team needs to see that the way in which you do business, internal processes and systems, and cultural elements are in place for a reason. Making accountability part of your culture begins with, having detailed job descriptions with clearly established measures (i.e. increase sales, improve customer satisfaction rating) so people are clear on what success looks like. These measures need to be further defined each year with specific deliverables as part of their performance management plan so reviews are based on clearly defined and agreed criteria. Transparency is critical when building a culture of accountability. 5. Make it personal for your team Even if you model desired behaviours, establish a clear purpose, and hold people accountable, you can have even more influence on culture and performance if you make it personal. Making changes and establishing a desired culture will challenge people, and they will be resistant unless you connect with them emotionally and …show more content…

The right fit between employee and employer is essential! Bill Hogg October 27, 2016 at 5:51 pm (15 comments) # Thanks for the comment Angie. I agree finding the right fit is essential — and clarity around your values and making sure that employees are aligned with those values/culture is will help finding the right fit. Add Your Comment (All comments are reviewed by moderator, no spam permitted!) Name (required) Email (will not be published) (required) Website Notify me of followup comments via email. CustomerThink Recommended Books Hooked On Customers: The Five Habits of Legendary C…

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