Workforce Development for Front Line Employees Literature Review

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Introduction

The purpose of the literature review is to provide information regarding the importance of workforce development programs and how motivation theories relate to developing and retaining staff. Workforce development is an essential component tied to organizational success. Past research has shown that employees who are given opportunities for professional growth and advancement have a longer tenure with an employer because of job satisfaction and motivation (Gaffney, 2005). Workforce development programs benefit both the employee and the employer. The employee benefits from continuous learning opportunities that provide career growth; the employer experiences lower turnover rates, increased pool of high potential employees who are qualified for transition to management positions as well as achievement of organizational goals (Gaffney, 2005). An overview of the financial status of the Pueblo City-County Health Department (PCCHD) as well as costs related to turnover and workforce development is also provided.

Definition

The following definitions are provided for better understanding of the terminology used in the study.

Job enrichment: Assigning an employee new tasks or duties that are challenging and provide a learning opportunity (Bogardus, 2009).

Job satisfaction: An employee’s attitude about a job (Robbins & Coulter, 2007).

Motivation: A person’s efforts and/or behaviors resulting in performance (Aguinis, 2009).

Performance Management: A continual process of assessing an employee’s performance (Aguinis, 2009).

Retention: Keeping a sufficient amount of qualified employees in an organization (Heneman & Judge, 2009).

Turnover: “The voluntary and involuntary permanent withdrawal from an organizati...

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... Employee Exit Interviews. Employee Exit Interviews. Pueblo, CO.

Robbins, S., & Coulter, M. (2007). Management. Upper Saddle River, NJ: Pearson Prentice Hall.

Sachau, D. (2007). Resurrecting the Motivation-Hygiene Theory: Herzberg and the Positive Psychology Movement. Human Resource Development Review, 6(4), 377-393. Retrieved July 31, 2011, from ABI/INFORM Global. (Document ID: 1411469331).

U.S. Census Bureau. (2006). Selected Characteristics of Baby Boomers 42 to 60 Years Old in 2006. Retrieved from www.census.gov/population/www/.../age/2006%20Baby%20Boomers.ppt

Wheelen, T. L., & Hunger, J.D., (2008). Strategic management and business policy. Upper Saddle River, NJ: Pearson Prentice Hall.

Yazinski, S. K. (2009). Strategies for Retaining Employees and Minimizing Turnover. Retrieved from http://hr.blr.com/whitepapers/Staffing-Training/Employee-Turnover/Str

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