Winz Breakdown In College

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On Thursday 15 Feb, I completed an in-store loan application for $500.00, I was told not to expect an answer to the application until either Mon or Tue. When I came home I remembered that the Winz breakdown only consisted of half my income. As soon as I got home, I emailed the Papakura store a copy of an online MyMSD equivalent of a “Winz breakdown” explaining my income in two parts and asked that the email be attached to my application. Today I received a phone from the Papakura store saying that my application was declined, when I asked why? She had no answer and so I called the DTR Call centre and was assured that I would be contacted by the end of day. Frank the manager of the Papakura store called with the explanation that my application was declined due to my income not being sufficient enough to repay the loan. I asked Frank if the email that I sent on Thursday 15th Feb was attached to my application, he replied that it wasn’t. I suggested if I should drop off a copy, but he explained that there is a 30 day stand-down. I was very upset with the stores incompetency, but Frank insisted that he’ll try to see if there was something he could do to rectify the situation. Frank called ten minutes later with an apology for not attaching the email …show more content…

Before making the application on Thursday I called the DTR call centre and was assured that I CAN make a $500 loan application and that my account was up-to-date. The Papakura store, reassured me to make an application. Before calling DTR I calculated that a $500 was within my budget, and that I can make all the repayments. I have been with DTR for over 6 years and have tried to assure that my account be in the black, however; last year due to some error with ClearDebt my account fell short and was not informed. So it was suggested by the Papakura branch that I refinance. But nevertheless, I didn’t think I would be declined of a $500

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