Wells Fargo Organizational Norms

their objectives (increasing profit, higher sales), sometimes it may conflict with individual’s
moral principle. This clearly shows how organisational norms can have an impact on
individuals working at Wells Fargo by facilitating unethical behaviour. If companies are
rewarding the wrong thing, they will definitely get the wrong behaviour from their employees.
Employees tend to view their only obligations is to increase their company’s profit as so
they can achieve their own benefits as well. Such requirements could develop into
organisational norms that override any personal moral standards. This act is conducted
throughout the whole company hence it may feel difficult to identify the person who’s
responsible for it. This diffusion of responsibility

makes individual disengage with their moral
principles at ease.
ii. conformity and groupthink
The presence of overly-aggressive goals and a high competitive culture within Wells Fargo has
resulted in their employees wanting to achieve higher goals and are pressured to conform to such
unethical actions. The management started pushing the “Gr-eight initiative” which is an internal
goal to sell at least eight financial products to their customer per household (Egan, 2017). People
naturally detaches from their own moral principle and does whatever they can to achieve their
goals and as what the CFPB has described in the article above