Walt Disney Informative Speech Outline

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Disney’s Customer Service Magic I. Introduction A. Attention Getter—Fact 1. One of the 4 major business segments of the Walt Disney Company is Walt Disney Parks and Resorts. 2. There are 180,000 employees that work for the whole company, 130,000 of them work for Disney Parks and Resorts. 3. A large part of the magic of Disney parks comes from the interactions guests have with its employees. B. Credibility Statement—I am studying Hospitality Management, and I really want to work in hotels and tourism. I am also someone who loves Disney. I have been to Disney World on vacation, and also know many people who have experience the Disney College Program. C. Thesis Statement—Part of the magic of Disney Parks is the result of the special interactions

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