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Conflict resolution introduction
Conflict resolution introduction
Conflict resolution introduction
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According to Fullan (2014), visionary leadership involves envisioning the present and future needs of an organization and conveying this vision to subordinates, motivating them to share and commit to the vision, and aligning processes and resources so as to attain it. A visionary leader sets the direction, is a change agent, and is also the spokesperson (Fullan, 2014). One scenario where visionary leadership is used in criminal justice organizations is in the change of police policies and procedures. The present policies and procedures may not be the best. It is the duty of a visionary leader to recognize the gap in performance. He/she should evaluate the present situation and also identify better policies and procedures that can be used in …show more content…
There are three main views of organizational conflict namely traditional, human relations, and interactionist views.
i. Traditional View. This is the earliest approach to conflict which presumed that all forms of conflict were bad and therefore, should be avoided (Robbins & Judge, 2015). The conflict was regarded negatively and discussed with terms such as violence, irrationality, and destruction. The conflict was seen as a dysfunctional outcome that arises from poor communication, lack of transparency and trust between people, and failure of leaders to be responsive to the needs of the subordinates. The traditional view was later rejected by academics and scholars who realized that conflict was not always avoidable ii. Human Relations View. This view considers conflict as a natural and unavoidable phenomenon that cannot be eliminated from an organization (Robbins & Judge, 2015). As such, the conflict was seen in positive light, and it was suggested that it might lead to improvement of the performance of a
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An example of a functional conflict in the midst of a criminal justice agency is that witnessed in the New York Police Department. While fighting terror, the NYPD encounters conflict on a regular basis. The department’s counterterrorism unit works tirelessly to thwart attack threats that the city faces. The functional conflict seen in the department is in how it works with other agencies to fight terrorism and ensure the safety of people in the city. The other departments include the FBI and Homeland Security (Bjelopera & Finklea, 2014). In working together, a common beneficial objective which is the safety of citizens is
“Organizations pursue goals, but those are complex, multiple, and often conflicting” (Criminal Justice Organizations 5). In the Criminal Justice System in America, there are several different organizations that are in existence; all are different, these organizations do not have the exact same goals, and with all of these differing organizations there is a slight divergence in structure where some may be mechanistically based (bureaucratic/hierarchical) or organically based (professional/horizontal), size – some may be bigger or smaller, and so on and so forth. But yet all of them need to communicate (whether inter-organization, or with other organizations).
Four sources of conflict presented by Lamberton & Minor (2014) are content, values, negotiation-of-selves and institutionalized will be discussed. Awareness of and knowing what causes conflict is important in strategizing ideas and plans to resolve them. Explanations and examples of these four sources will follow. The outcome and process of resolving conflict can affect what direction and success we achieve personally and
Huan, L. & Yazdanifard, R. (2012). The Differences of Conflict Management Styles and Conflict Resolution in Workplaces. Business & Entrepreneurship Journal. 1(1), 141-155.
According to Ivancevich, Konospaske and Matteson, dysfunctional conflict is a confrontation or interaction between groups that harms the organization or hinders the achievement of organizational goals. The authors also state that if conflict levels become too high, the resulting chaos can threaten the organization’s survival.
Thomas, K. W. (1992). Conflict and conflict management: Reflections and update. . Journal Of Organizational Behavior, 13(3), 265-274.
Before understanding how to deal with conflict, one must understand what conflict is. Conflict can be defined as, “any situation in which incompatible goals, cognitions, or emotions within or between individuals or groups lead to opposition or antagonistic interaction” (Learning Team Toolkit, 2004, pp 242-243). Does the idea of conflict always have to carry a negative connotation? The growth and development of society would be a great deal slower if people never challenged each other’s ideas. The Learning Team Toolkit discusses three different views of conflict: traditiona...
Many people enjoy working or participating in a group or team, but when a group of people work together chances are that conflicts will occur. Hazleton describes conflict as the discrepancy between what is the perceived reality and what is seen as ideal (2007). “We enter into conflicts reluctantly, cautiously, angrily, nervously, confidently- and emerge from them battered, exhausted, sad, satisfied, triumphant. And still many of us underestimate or overlook the merits of conflict- the opportunity conflict offers every time it occurs” (Schilling, nd.). Conflict does not have to lead to a hostile environment or to broken relationships. Conflict if resolved effectively can lead to a positive experience for everyone involved. First, there must be an understanding of the reasons why conflicts occur. The conflict must be approached with an open mind. Using specific strategies can lead to a successful resolution for all parties involved. The Thomas-Kilmann Conflict Mode Instrument states “there are five general approaches to dealing with conflict. The five approaches are avoidance, accommodation, competition, compromise, and collaboration. Conflict resolution is situational and no one approach provides the best or right approach for all circumstances” (Thomas, 2000).
The social conflict model has two types of conflict, the social consensus and the social conflict. Dalton took the concept of informal organization from just workers to include managers and is called managerial conflict. This is a power struggle of humans using conflict to control their environment and social activities within the organization in their favor. Dalton believes it is human to use conflict to your advantage. They’re several layers of conflicts that arise between coworkers, between departments, supervisor and worker, between staff members, between different groups within the larger organization and just good old personality conflicts. Rules are made to control conflicts and behavior, but who do they benefit. They are called organizational rules but individuals implement them and either favors the individual or his group within the group. Bendix did a study on 1956 about managerial ideologies. The managers or leaders use influence within the organization to get workers to follow them and work together for the company. They use this conflict of ideas to obtain loyalty, and employees who are loyal to their company. Sometimes conflict comes from outside the organization. An example of this theory outside influence is the National Football league and spousal and child abuse. A rash of abuse cases arising from the actions of the athletes, caused outside influences to take action against the National Football League. Women and other outside groups influenced the league to implement new rules to control or change the behavior of their employees, the
Differences within the team are the major reason for conflict. This stems from differences in opinion, attitude, beliefs, as well as cultural back grounds and social factors. The Conflict can be positive which is functional and supports or benefits the organization or a person’s main objectives (Reaching Out, 1997). Conflict is viewed as positive when the conflict results in increased involvement form the group, increased cohesion, and positive innovation and creativity. Conflict tends to be positive as well when it leads to better decisions, and solutions to long-term problems.
Gross and Guerrero (2000) supported Rahim’s conflict management styles and identified that these styles are associated with organizational climate and culture, job satisfaction. Their research on 50 employees uncovered some facts include employees who were involved in unmanaged conflict end up in job dissatisfaction and subsequently their performance deters (p. 208). The competence-based model developed by Canary, Cupach and Serpe (2001) contrast with Rahim’s theory, where the effectiveness of conflict management styles is based on the situation and understanding of individuals (p. 81). They tried to find a resolution for the conflict instead of implementing the strategy to reduce tension by applying conflict management styles, resulting in inconsistent outcomes (p. 531).
Conflict exists in every organization as a result of incompatible needs, goals, and objectives of two people while aligning to the overall business requirements. Though disagreement is linked with negative impact, the approach has healthy considerations (Leung, 2008). For instance, some conflicts create an avenue for the exchange of ideas and creativity to meet the set organizational purposes. However, damaging disagreement in organizations results in employee dissatisfaction, turnover, and poor services and reduced productivity. The paper establishes different types of interpersonal conflict and key resolution strategies used to address the problem. Human resource managers need to have the capacity to identify different levels of conflicts and the best methods to negate them.
(Asawo, 2011). Conflict can occur in any setting and as leaders in organizations guide and
Conflict is unavoidable and connected to a world where different ideas and opinions are challenged. Negative conflict occurs when voices are not expressed appropriately, discussions are not in control or different parties reject moving forward with a solution. There is difficulty resolving disagreements because there are multiple reactions to disputes. However, a positive conflict supports debates without a destructive outcome. They improve communication, introduce principles that are important to others, and reduce chaos. On the other hand, the approach that a person uses to address conflict dictates the outcome they receive. Methods for resolving conflict include avoiding the problem, smoothing out a situation, competing against the ideas
According to McShane and Von Glinow, conflict is “a process in which one party perceives that his or her interests are being opposed or negatively affected by another party” (328). The Conflict Process Model begins with the different sources of conflict; these sources lead one or more parties to perceive that a conflict exists. These perceptions interact with emotions and manifest themselves in the behavior towards other parties. The arrows in the figure illustrate the series of conflict episodes that cycle into conflict escalation (McShane and Von Glinow 331-332).
A visionary leader is an individual who is able to desire things about the future that others may not see, but nonetheless, the immensity of such vision is amazing that it is able to be transmitted to society(Turner, 2013). According to Patrick Morley(2015), a visionary leader possesses the qualities of “vision, innovation, sacrifice, integrity, optimism, ability, impact, relation to others, excellence and servant to others.” All of those qualities, and many more, are those of the world humanitarian known as Nelson Mandela(1918-2013).