The Role Of Bank Counter And Bank Teller Service

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Bank carries an important role of increasing the economic status of a country by providing the financial facilities and services for all the working sectors (Agha Tahir Ijaz et al 2013). Good customer service is one of the major factor in helping the growth of bank business as well as customer satisfaction. Customer is always expecting to save their property or make investment in a very secure and reliable bank. Through the advancement customer service, it is expected that the bank will accept the increment in number of customer as well as customer satisfaction. It is due to the bank customer may introduce and recommend more people to perform financial service in the bank. Customer loyalty towards the specific bank will also be restored. Besides …show more content…

In this case, bank teller must tell all the information accurately regrading customer inquiry. Once bank teller tells the incorrect information such as investment or saving plan, customer may make wrong decision and it will let customer to suffer financial loss and waste customer time. Besides that, when bank staff receive the payment, the payment amount in the bank counter drawer should be same amount as paid by the customer. This also apply to the situation where the bank teller withdraw cash to customer and enter customer transaction into computer (Aurelio Locsin et al n.d.). The bank teller can use the money counting machine in order to display correct amount of money when process transaction with customer. Bank staff that work in counter must ensure that he or she will strive to obtain trust from the customer through each honest customer services (Penny Loretto n.d.).
Picture 1.3 Money counting …show more content…

As the saying goes: No man is an island. A single bank teller is not able to perform some heavy and important banking tasks given hence it requires cooperation or team work. As the matter of facts, bank manager actually would like to expect all the bank tellers to work as a team. Besides that, when the teller is facing the difficulties he or she must not be shy to ask other colleague for the advice. On the other hand, when other colleague is facing trouble, the teller must be able to provide help as well. For example, for the bank in Malaysia, when a Chinese customer have the difficulties on communicating with the Malay bank teller, the Chinese bank teller should take initiative to help the colleague and be the translator for that customer. Good bank counter working staff should willing to share new knowledge with the colleague and also motivate each

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