The Pros And Cons Of Management Information Systems

859 Words2 Pages

1. INTRODUCTION
Management Information Systems (MIS) are the discipline covering the application of people, technologies and procedures to solving business problems. Academically, the term is commonly used to refer to the group of information management methods tied to the automation or support of human decision making, e.g. Decision Support Systems, Experts Systems and Executive Information Systems (OˈBrien, 1999). With greater computing capability and high-tech networks to link the necessary information, MIS became a standard among many companies (Inc. Encyclopedia, 2014). Summing up the practical and theoretical dimension of an MIS System, we could say that it helps the management of a company to make better decisions as all the information is collected, filtered and distributed through advanced technology programs.

The terms MIS and information system are often confused. Information systems, however, include systems that are not intended for decision making. On the other hand, MIS Systems are used to analyze other information systems applied in operational activities in the organization (OˈBrien, 1999). Under this paperˈs purpose, those two terms are often identical being used to state pretty much the same fundamental points.

MIS is sometimes referred to, in a restrictive sense, as information technology management. That area of study should not be confused with computer science. IT service management is a practitioner-focused discipline. It has also some differences with Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) as ERP and CRM incorporate elements that are not necessarily focused on decision support.
CRM and ERP are valuable business software solutions but they are used to manage and ach...

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...o the customer contact with the Bank. This will lead to an increase in customersˈ satisfaction and therefore trust to the Bank which in turn will bring an increase in the Bankˈs profits.

The customersˈ satisfaction will be improved by increasing the Bank's ability to serve the specialized needs of each customer, examining separately the product/service offered to each client; when it is offered and how. Nowadays, the needs of these customers can be achieved successfully only with the help of CRM Technology because of the enormous volume of information that is required to be managed. In the field of management information are addressed the needs, communications, links, adjustments, behaviors and relationships that have developed the customers between them, with the Bank, with the products/services, with the officials and with the technology available to the Bank.

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