The Power of Internet Feedback
Eight Sources
I. Introduction
Feedback is one of the most important elements to a businesses success. No matter what the business, all have to deal with two constants, customers and customer satisfaction. These two things lay the groundwork for a successful business. The customers come from various types of media strategies such as advertising, mail-order publications, public relations, retailing and merchandising, sales, market research, and prices of goods. In order for a business to be competitive in its market the business must know what the customer wants, what price the customer is willing to pay, why the customer would buy one brand over another and other feelings that customers need met that would make them buy your product or service. Great customer service is the difference that makes the difference, whether your customers deal repeatedly with one representative of your company or with a different person each time they call, whether you do business face-to-face or electronically.
Internet feedback is the new wave as far as getting feedback from customers, "A company can't create advocates without a true understanding of customer preferences. Not surprisingly, much of the innovation and groundbreaking techniques for "listening" to customers is coming from the Web world (Griffin.)"
This is why Internet feedback is one of the most useful and resourceful tools a business or institution can have at its fingertips today.
II. Literature Review and Findings
The literature I found to be most relevant to the type of information that I deemed most important covered a websites ability to satisfy a customer having specific feedback goals from the website. In an essay written by Jakob Nielsen and Marie Tahir called, Design Usability:
Keep Your Users In Mind Incorporating Feedback at Several Stages into an Ongoing Design Process Will Help a Site to Thrive. In this article the authors describe how the Web, like nothing else, has taught people how easy it is to walk away from a poorly designed product. The truth with the person who could easily and swiftly go to your website they can leave just as fast. A person who has invested the time to drive to a mall might be willing to suffer through a long checkout process much more readily than a Web customer, who can just as easily click over to the competition.
Customer feedback is important because in this way the company not only found out problems but also gained better knowledge of what customer wanted and demands.
Alexander was born in Pella, the capital of Macedon, on July 20, 356 B.C. He was the son of King Philip II and his fourth wife Olympias, an Epirote princess. Alexander was bred to be a warrior; his father was a great commander and king, and his mom’s second cousin, Pyrrhus of Epirus, was a celebrated general. So there were noteworthy examples of military genius on both sides of his family. As a child, Alexander’s mother would tell him stories of how he was a descendant to Achilles and Hercules. Achilles was his favorite hero growing up, as he read of his adventures in Homer’s Iliad. From an early age Alexander was practically raised by everyone but his parents. He was originally educated by a strict teacher named Leonidas. Alexander’s father wanted Alexander to become a great man, so he acquired the famous philosopher Aristotle to become his tutor. Aristotle trained him in rhetoric and literature, and stimulated his interest in medicine, science, and philosophy. Aristotle is credited for Alexander’s fasci...
Einstein began his formal education at a school in Ulm. Contrary to what you would think Albert hated formal schooling. He often did poorly in subjects such as Geography, Language, and History, but excelled in Mathematics and Science. He generally did his real studies at home where he concentrated on physics, mathematics, and philosophy. One year one of Einstein’s teachers suggested that he leave school, so at mid-term the 15 year old boy quit school. Einstein then moved to Italy to help his father in business. In 1895, he failed the entrance exam for the Swiss Federal Institute of Technology. They suggested that he studied at a Swiss school in Aarau. There he studied theories of electromagnetism, by James Clark Maxwell. At the age of 16, he wrote an essay on why he would like to study theoretical math or physics. He stated, "All above it is my individual disposition for abstract and mathematical thought, my lack of imagination in practical talent. My inclinations have also led me to resolve that is quite natural; one always likes to do things which one has talent. And there is a certain independence in the scientific profession which greatly pleases me." He graduated from the Swiss school, in 1896 at 17 years old. Then he was then accepted to the Institute of Technology in Zurich. This is where he met his first wife, Melvia Merich; she was the only girl in his physics class. They had a daughter, Lieserl, together who was given up for adoption and never see or heard of again. Th...
Customer service is valued as a competitive tool by many organisations. It gives you the ability to gain customer loyalty while meeting the customer’s expectations. Staff will have many skills and knowledge that will provide a competitive edge. Most organisations are known for the quality of their customer service. This means that they are known for good customer service or poor customer service. However, being known for good customer service will attract customers. It will also attract customers who are usually hard to reach.
Einstein was born in 1879 in Germany. When he was a small child he didn’t show any high intelligence. In fact he even took a while to learn how to speak. He was a smart kid but it took a while for people to notice his intelligence. He would ask questions his own teachers couldn’t answer and he even taught himself calculus. He took an entrance exam for Swiss Federal Polytechnic School and failed. He failed but he was still admitted a year later. While doing his regular work he also studied physics on his own. He applied for an academic position but was rejected. Why would they reject such an intelligent man? But they did and in 1902 he was hired as a patent examiner in Berne. In 1905 his intelligence came out of the dark. He invented the theory E=mc2 that means (energy equals mass times the speed of light squared) and the theory of light.
...te a letter to President Roosevelt revealing to him the possibility of building the atomic bomb. His pacifist background kept reminding him of how he was betraying himself by writing the letter, but after all, it was his theories which had made it possible. After the end of World War II, Einstein became one of the foremost advocates of world peace, and disarmament of all atomic weapons. The end of the war in 1945 also brought his retirement from the Institute. He always maintained a simple lifestyle, never desiring to be famous, or be hounded by journalists, but he usually could not turn them down. Being the simple man he was, he even turned down an invitation from David Ben-Gurion in 1952 to be the President of Israel. His work and his constant demand for interviews always kept him busy, and he lived in New Jersey until his death at the age of 76 on April 18, 1955.
Although there are other very interesting physicists who have contributed to the scientific world, I decided to do some research on Albert Einstein. You may have heard funny stories of his quirkiness like not wearing socks, or you may have seen posters of him with his wild, untamed hair.
Albert Einstein Albert Einstein was born on March 14, 1879 in Ulm. He was raised in Munich, where his family owned a small electrical machinery shop. Though he did not even begin to speak until he was three, he showed a great curiosity of nature and even taught himself Euclidean geometry at the age of 12. Albert despised school life, thinking it dull and boring, so when his family decided to move to Milan, Italy, Einstein took the opportunity to drop out of school, only 15 at the time. After a year with his parents in Milan it became clear to him that he would have to make his own way in the world. He finished secondary school in Arrau, Switzerland, and then enrolled at the Swiss National Polytechnic in Zurich. School there was no less exciting for him than it was before, and Einstein often cut classes, using the time to study physics on his own or practice on his violin. He graduated in 1900, but his professors did not think very highly of him and would not recommend him for a university job. Einstein worked for two years as a tutor and substitute teacher until in 1902 he found a position as an examiner in the Swiss patent office in Bern. In 1903 he married a fellow classmate at the polytechnic, Mileva Maric. They later divorced after having two sons, and Einstein remarried. Though Albert had written other papers, the one he became most famous for was called, “On the Electrodynamics of Moving Bodies,” which explained a theory that became known as the special theory of...
By the age of 18, Schweitzer had decided to become a professional musician, playing the organ. He received training both in his hometown of Guernsbach (in Alsace, which had just become a part of Germany), and in Paris. His teacher in Paris called him a genius. Shortly after beginning his musical studies in Paris, however, he changed his mind and decided to become a pastor like his father.2 He attended Strasbourg University in France.3 During his first years as a pastor, Schweitzer wrote his first two books -- one on religion and one a biography of Johan Sebastian Bach. The books made Schweitzer world-famous by the time he was thirty-one4 and he was in high demand as a speaker and as an organist throughout Europe.
Customer satisfaction is a key ingredient to the success of any business.It is the most important factor that creates repeated customers. Some people know it but do not realize its importance. If a customer of yours is satisfied with one of your products or services, chances are this customer will purchase more of your products or services, which will increase your revenue. Therefore, in order to have your new or existing customers buy more from you, you will have to follow techniques that work. Customer satisfaction takes a very important place in Marketing. As much as you think that your marketing strategies should help you generate sales, think about how the same marketing strategies could help you achieve Customer satisfaction. There are a lot of elements involved with Customer satisfaction.
While in Milan , Einstein wanted to continue his primary education, and in 1895 took his entrance exam to ETH in Zurich . His scores were not sufficient enough to allow him to enter the primary school, instead he went to a community school in the nearby city of Aarau . In 1896 he received his school certificate and enrolled ETH with intentions in becoming a mathematics or physics teacher. Einstein got average marks while in ETH and received his diploma in 1900, is GPA was 4.6 out of 6.0. Einstein eagerly applied to numerous Universities, looking for an assistantship but was denied to all of them. While looking for a school for higher education, Einstein gave up his German citizenship and applied for a Swiss one instead. He was given Swiss citizenship in 1901.
Albert Einstein was the most influential scientist of our time. Despite troubles in education and learning as a child, Einstein surpassed the odds and helped revolutionize science today. With his theories on relativity and gravity, Einstein would inspire other great scientists explain the unexplainable. Einstein also helped in the advancement of modern warfare, by helping Robert Oppenheimer and Enrico Fermi in the creation of the atomic bomb. Although born in Germany, Albert Einstein indirectly helped the Allies win World War II and overcome Hitler's rampage for power.
Gain insight into how customers use the website so that we can make improvements to its usability..
... in today’s world a customer complaint no longer stays private. We live in a world where everyday the borders shrink: the power of the internet has made people more integrated and has made communications easier. According to Michael LeBoeuf, “a typical business hears from only 4% of its dissatisfied customers” (LeBoeuf) without realizing that with social media that 4% can become closer to 100%. That is why managers should be well prepared to confront these situations. Managers should prepare their employees to give the best service and show them how to solve problems in a manner that allows both parties to benefit. It’s always better to avoid making the problem bigger. Social media must be used to be responsive so that when customers have a problem; employees are available to help them. Social media needs to help retailers get closer to the consumer, not repel them.
Albert Einstein stayed at the school in Munich until he was about 15, then he left Munich to join his family in Milan. There he while hiking and listening to music he decided to be a theoretical physicist. After this decision was made he left Milan to go the the Zurich Polytechnic school in Switzerland. After a year of study he was admitted to the Zurich Polytechnic and completed a degree in physics.