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Components of management of quality in health care
The importance of quality in the field of health care
The importance of quality in the field of health care
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The aim of this assignment is to view the Panorama documentary (BBC,2014) with regards to the quality of care given. The documentary provides an observation of health and social care environments; it shows how service users are mistreated on a daily basis. It also aims to critically analyse changed made to healthcare policies. It how these changes are implemented in practice to improve the service provided and protect clients.
Professionalism in any setting involves taking pride in the work taking place. Passion for the role is what makes a service provider professional. ‘Professionalism is predominately an attitude, not a set of competencies. A real professional is a technician who cares.’ (Maister, 1997, p.12) Relating to the panorama documentary (BBC, 2014), there is little pride or passion shown by the healthcare providers. The issues surrounding professionalism in the Documentary (BBC, 2014) were staff providing poor quality care.
The 6 C’s outline the key features which can be implemented to become a caring professional. The 6 C’s were introduced to create caring and compassionate
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‘To deliver personalised service we need to know what is important to a person; how to best support them’ (Sanderson and Lewis, 2012, p.10) Mrs. Grant clearly had strong feelings towards using an incontinence pad, preferring to use the toilet with help from staff in the care home. This is an example of disregarding person centred care. Mrs. Grant was treated as though she was incapable of using the toilet due to mobility problems. The needs of a service user should be assessed to implement care plans to suit their needs, taking into consideration dignity, respect and choice. All professionals must follow a code of conduct, the Nursing and Midwifery Council (2015) outlines guidance of good practice. The code states professionals must treat people as individuals and respect their
This was followed up by changes in the department of health where people were to be given more choice over what services they needed. The National service framework further increased the need for individualised services that related to a person’s needs rather than fitting into existing services. The care standards act 2000 developed the need to develop individualised service provision for people and for services to adapt to these needs. Person centred care was then incorporated into many policies to promote independence and the rights and choices of
‘Since its launch in 1948, the NHS has grown to become the world’s largest publicly funded health service. NHS employs more than 1.7m people and deals on average with 1m patients every 36 hours. It is also one of the most efficient, most egalitarian and most comprehensive. Even though NHS services in England, Wales, Scotland and Northern Ireland are managed separately and each might have some system differences, they remain similar in most respects and belong to a single, unified system. The NHS core principle is that good healthcare should be available to all, regardless of wealth.’ (NHS, 2010) Success of NHS depends on how well the organisation balance quality and customer (patient) satisfaction with adequate financing and long-range goals. Health care organisations such as NHS must deal with government oversight, managed care, new technologies, and increasing pharmaceutical prices.
The Open University (2010) K101 An introduction to health and social care, Unit 3, ‘Social Care In The Community’, Milton Keynes, The Open University.
Professionalism in the dental profession refers to our responsibilities and obligations that exists throughout our entire dental career. “Professional competence is the habitual and judicious use of communication, knowledge, technical skills, clinical reasoning, emotions, values and reflection in daily practice for the benefit of the individual and community being served (Kirk, 2007).” A health professional must be able to regulate their own behavior and comply with a code of ethics in professional practice. Fundamental principles of professionalism include primacy of patient welfare, social justice and patient autonomy (Kirk, 2007).
...o take a key decision for the best of the patient and the family. The research conducted by RCN (2013) stated that 98% of staff are know what dignity is and how essential and sensitive in delivering the dignified care and it should be the heart of everything we do.
Public Expectations: In Health and Social Care, the public expects employees/workers to be caring, respectful towards the patients protected characteristics which means avoiding conflicts such as discrimination and inequality treatments. They should be able to protect personal information of the patients by following the 'Data protection and Confidentiality Act 1998'. They are expected to give good supportive advice towards their patients and employees to improve the quality of work and welfare benefits. They expect higher standards of care, detailed information about their treatment, communication and involvement in decisions making activities and also access to the latest treatments (Thekingsfund,
In this essay I will analyse the origins of Community Care and what benefits emerged when the NHS Community Care Act 1990 was established. Later on, I will explain and critically evaluate the effects of privatisation in social care and health.
Health and social care professionals encounter a diverse amount of individuals who have different needs and preferences regarding their health. As professionals they must ensure that all services users, whether it is older people with dementia, an infant with physical disabilities or an adult with an eating disorder (National Minimum Data Set for Social Care, [no date]), are treated in a way that will successfully meet such needs. In fact, health and social care professionals have a ‘duty of care’ towards services users, as well as other workers, in which they must legally promote the wellbeing of individuals and protect them against harm, abuse and injury. (The Care Certificate Workbook Standard 3, [no date]) Duty of care is a legal requirement
National Health Service (NHS) is the provider of healthcare to all citizens in England. At present many centres in the England are developing and conducting programmes to promote a multi-professional approach to working (Barr, 2002; Whittington, 2003). The NHS is steered by sequences of policies that are outlined by the Department of Health from time to time and has set up care trust which are partnerships with the NHS and the local council.
One of the five key principles of care practice is to ‘Support people in having a voice and being heard,’ (K101, Unit 4, p.183). The key principles are linked to the National Occupational Standards for ‘Health and Social Care’. They are a means of establishing and maintaining good care practice. Relationships based on trust and respect should be developed between care receivers and care givers, thus promoting confidence whilst discussing personal matters without fear of reprisal and discrimination.
Professionalism is defined as the accrued knowledge and behavior possessed by individuals in order to obtain successful goals and attributes for their organization, facility or work environment (McDonagh, 2008). Being professional while at work let others know that you are reliable, respectful, and competent at what you do. Professionalism in a medical office is very important, it means putting patient needs as top priority. Professionalism in a medical office is taking responsibility of your patients, committing to patient confidentiality, and having patient-centered care for the patients.
The Open University (2010) K101 An Introduction to Health and Social Care, Unit 7, ‘Understanding the Past’, Milton Keynes, The Open University.
For several years there has been much media attention and professional pressure regarding the use of mixed sex wards. Much of the controversy has been fuelled by the Labour government’s manifesto commitment to abolish mixed sex beds, which they finally conceded was an impossible task early in 2008. However, much of the available fiction, and most of the more inciting press coverage, actually relates to inpatient areas with overnight accommodation, especially the more vulnerable groups, such as those with mental health problems and the elderly. In 2009 the National Health Service (NHS) set a commitment to eliminate mixed accommodation in hospital as part of their commitment to improvement of privacy and dignity of patient (BBC health, 2009). Meanwhile, the report of department of health in 2009 shows that, 99% of trust says they are providing the same sex accommodation and 97% same sex toilet and washing area, but nearly a quarter of patient still complain of being in a mixed sex area when they where first admitted to hospital (BBC health, 2009). In the first quarter of the year 2010, the National Health Service organisation reported over 8,000 trusts that were unsuccessful in implementing single sex accommodation without clinical justification (Blackman, S. 2010). These new information has led the 2010 elected coalition government to take action to finally make mixed accommodations a thing of past in England. Form 2011 health trust which are not performing well and do not comply with the rule will be named public (Blackman, S. 2010). Additional to this, Andrew Lansley health secretary in his comment laid out the changes. ‘‘National Health Service will have clear standard in the future, spelling out when they should report a b...
Professionalism is an adherence to a set of values comprising both a formally agreed-upon code of conduct and the informal expectations of colleagues, clients and society. The key values include acting in a patient's interest, responsiveness to the health needs of society, maintaining the highest standards of excellence in the practice of medicine and in the generation and dissemination of knowledge. In addition to medical knowledge and skills, medical professionals should present psychosocial and humanistic qualities such as caring, empathy, humility and compassion, as well as social responsibility and sensitivity to people's culture and beliefs. All these qualities are expected of members of highly trained professions.
Davis, C; Finlay, L; & Bullman, A. (2000) ‘Changing Practice in Health and Social Care, London: Open University Press