Wait a second!
More handpicked essays just for you.
More handpicked essays just for you.
Brand reputation definition
Don’t take our word for it - see why 10 million students trust us with their essay needs.
Recommended: Brand reputation definition
Traditionally luxury goods are described as goods, which bring prestige apart from any functional utility (Grossman & Shapiro, 1988). Individuals that have a higher obtainable income or greater accumulated wealth than the average often buy Products that is more pleasant and more costly for the consumer. Luxury is about desirability, product excellence, exemplary service and mostly a brand promise. (luxury goods.BusinessDictionary.com). Social media and Engagement of customers is getting increasingly more attention in theory and by managers of luxury brands and luxury brands as well (Donaldson, 2011) (Phan, 2011). Because the luxury fashion Business is considered high value-added with guaranteed high-profit margins and secure regular customers, the lower …show more content…
All the major players of the luxury goods industry have now adopted social media marketing and are looking for new ways to engage with their fans and customers to build up brand awareness. (Albane, Luxury Brands and Social Media Marketing - Dos and Don'ts., 2017, January 26). According to Kapferer and Bastien, “Luxury is in fashion, and the fashion is for luxury” (Kapferer & Bastien, 2009) If we need any convincing about the importance of social media to luxury brands, we should look at the advantages that come through deriving real value from social media. We know this from watching the growing influence of brands like Louis Vuitton, Chanel, and Cartier on LinkedIn. To make the best use of the social media opportunity: Publicist CEO Maurice Lévy closed the event with a timely quote: “Luxury is time” (Lamielle, 2016), the time that you have free to spend in any way you choose: working, playing, reading, resting. It was a valuable reminder of the importance of brand experience to the luxury consumer (Lamielle, 2016). People don’t choose luxury brands just for the product they get or the badge they get to show
It is interesting to consider Veblen’s theory of conspicuous consumption as it pertains to the modern day fashion industry, specifically the luxury fashion sector. In The Theory of the Leisure Class, Veblen said “we all find a costly hand-wrought articles of apparel much preferable to a less expensive imitation of it;” however, at the beginning of the 20th century, couture clothing was exclusively available to those who were very wealthy, simply because of how much the garments cost. By the mid-1930’s, businesses were beginning to change their ways of thinking after seeing the enormous profit that the Walt Disney Company received once they licensed the making of Mickey Mouse novelty items. Christian Dior was the first of many fashion designers to foll...
They are aware that most of the generation Y are at their experimental stage where they want to try out anything new that is trending including fashion. The social media serves as the conduit to convey the current fashion trends, and this has translated to most of the Topshop loyal customers spending a lot of their time browsing and shopping online for reasonable prices. Social media has been instrumental in the brand image development. Since it has surpassed the role of simply selling to the customers but has made the shopping at Topshop an exciting and memorable experience. Creating more value beyond the economic transaction and in return has seen the customers becoming fiercely loyal (Rakocevic, 2011).
By 2002, Moet Hennessy Louis Vuitton was the world’s largest luxury products company, enjoying annual sales of 12.2 billion euros. LVMH carries the most prestigious brand names in wine, champagne, fashion, jewelry, and perfume. Upon entrance of this luxury product industry, LVMH was aware that they produced products that nobody needed, but that were desired by millions across the world. This desire in some way fulfills a fantasy, making consumers feel as though they must buy it, or else they will not be in the moment, and thus will be left behind.
-Status symbols: Sophisticated customers who value the distinctive, exclusive collection seem to value the corporate-branded version of luxury. –Philip Martiz, chairman of the board
Six years after deciding to be an independent public company in late 2000, Coach Inc.’s net sales had grown at a compounded annual rate of 26 percent and the stock price had increased by 1,400 percent due to a strategy keyed to a concept called accessible luxury. Coach crafted the accessible luxury category in women’s handbags and leather accessories by differentiating themselves on price, but matching competitors on styling, quality, and customer service. The accessible luxury strategy mirrors a focus (or market niche) strategy based on low costs. Coach concentrates on a narrow buyer segment and outcompetes rivals by having lower costs than rivals and thus being able to serve niche members at a lower price. Management believed that new products should be based on market research rather than on designers’ instincts. Coach utilized extensive consumer surveys and focus groups to gain insight in the market, and ultimately a competitive advantage over competition. Coach’s $200-$500 handbags appealed to both middle class consumers who now were able to afford a taste of luxury, as well as affluent consumers with the means to spend $2,000 on a handbag on a regular basis.
However, when looking to create a luxury brand, one must go beyond what is required of an ordinary brand, to create something of high value and therefore high prices. So instead of just having brand values, it should have brand beliefs, as this will create a stronger emotional connection with its customers. It should aim to go beyond having a logo, but rather a set of distinguishable icons and the brand’s points of sale needs to be somewhere that connects with its customers and becomes something of a pantheon among other retail outlets. Similarly the customer segmentation should have role reversal, so the customers want to buy their products. Luxury brands should instead of actively promoting their advantages over their competitors, never push the customers into buying their products, thereby offering mystique and letting the customers make the value creation. Lastly, a true luxury brand not only offers products but rather a way of life, allowing them to branch out over several product categories, into every aspect of their customer’s
Luxury brands have enormous reservoirs of content, which can be tapped into. Few examples of which would include the birth of a particular pattern, invention of a new design, association with different artists, stories on lifestyle, art or culture that have relevance with their brand values and more. They can use any one or combinations of the above elements to recite their brand story and bring out the details of their brand universe through content marketing strategies.
She believes that luxury companies need to attract everyone form the classes to the masses because there is huge potential purchasing power with everyone today. Danziger says that exclusivity is no longer an important luxury motivator and should not be discussed in the luxury industry today and in the future. “It is not about excluding someone from having an item, a brand, or shopping in a certain store; it is turning an item, a brand, a store into something unique and more special for the individual. It is a subtle shift in emphasis from the negative-leaning exclusivity to the positive- trending individuality
Kapferer, J., & Bastien, V 2009, The luxury strategy: break the rules of marketing to build luxury brands. London: Kogan Page.
The high pressure luxury brand industry has evolved over the last few decades from a small and selective to a multibillion dollar arena offering significant potential and growth opportunity for the luxury brands that compete within its realm. With many luxury brands competing for over $225 billion (The Economist, 2009) in revenue each year it is easy to see how strategy plays an important role.
Coach Inc. is a highly acclaimed entity known for producing and selling handbags along with several other products at a price significantly lower than its competitors. Indeed, while a $128 purse appears to be a steep cost, it is more attractive than a Dolce and Gabbana handbag valued at $1,695. Such has been the Coach strategy: produce “accessible luxury,” appealing to the sector which hardly considers purchasing luxury wear by creating products with the same quality as other competition but a lower accompanying pricetag. In other words, Coach follows a focused low-cost strategy that concentrates on a narrow consumer segment with offering lower costs than competitors. This strategy has proven beneficial in earlier years (i.e. late 1990’s)
Social media has a big role in our perception of brands in today’s world. The two companies have both attempted to integrate social media in their continued attempts to one up their competitor. Google has made attempts to cr...
Social media in marketing is used as an apparatus that builds an identity for a brand and gives awareness that they thought they could have. It does not only respect buyers, but also customer allegiance. Social media is widely-ranged so it can be used in whatever way that best conforms to the strategy and wants of the business. In accordance to the social media marketing report of 2014, a considerable (64%) of marketers use social media for at least 6 hours or more and 41% for 11 hours or more weekly, more importantly nearly (19%) of marketers use up to 20 hours each week on Facebook, Twitter, LinkedIn, Instagram and many more. The report also showed 7 social media platforms that led in 2014 which are Facebook, Twitter, LinkedIn, Google+, Youtube, Pinterest and Instagram.
Dubois and Czellar (2002) refer to luxury brands as those goods that can offer comfort, beauty and refinement. On the other hand, a prestige brand is referred to as a brand that has achieved a definitive level of accomplishment, either in the quality or performance. O’Cass a...
The first advantage of using social media in business is increasing brand awareness. Social media can help business to build their brand awareness by increasing interactions with a business brand. Brand awareness means the total percent of a target people who know the company exists and what the company offers of products or services. When the brand awareness is increased, the possibility of buying is increased. Thus, efforts should be made to make the brand a part of the consciousness of customers. For example, Coca- Cola is one of the best companies that enjoy unusual...