The Damage Of Delta Air Travel

817 Words2 Pages

Air travel has become one of the most common ways to travel long distances. Passengers have many choices of big-name airlines to choose from when planning their journeys. The factors that drive them to select one over another may be for many various reasons, such as cost, reputation, comfort, or a prior unpleasant experience. This may include a known issue of lost or damaged baggage during transit. As CEO of Delta airlines, we have recognized our average 1.4 percent of reported passenger’s issues, and developing ways fix the issue. Delta Airline has considered different ways technology can improve our customers experience. Other corporations and industries, which have found ways to provide customers methods to track a purchased product, …show more content…

Although the tags are not GPS capable, the tags are scanned using a radio wave reader. Following that our customers can see the moment their baggage is checked in, when it reached its destination, and will also direct them to find their luggage, whether it is at a pick-up desk or luggage carrousel. It is a way to offer Delta customers peace of mind (Kerley, 2016). The benefits of using this type of technology will allow airline employees to separate the correct bag to the appropriate plane or carrousel. This is done by using a RFID reader that picks up the information through radio signals and translates them into data that the both the customer and baggage handlers can see using Delta’s baggage application. A bag that is taken to the wrong plane will immediately alert the baggage carrousel receiver and tell the belt to stop. It is important to myself and our team here at Delta airlines ensures our customers have a hassle-free experience traveling with our airlines (Kerley, …show more content…

However, the RFID system has been in testing for many years, we have decided to implement it starting in 2016 because the regulation cost to reconstruction baggage handling system has come at an opportune time, the price had come down and found this to be the most appropriate period to execute this transition. This is especially true since every lost or damaged piece of luggage is a one-hundred-dollar expense to the company (Walker,

More about The Damage Of Delta Air Travel

Open Document