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Aspects of crisis management
Aspects of crisis management
Aspects of crisis management
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In Malcom Gladwell’s book, The Tipping Point, he dissects the nature of the epidemic. There are three factors which affect an epidemic’s ability to “tip”: the Law of the Few, the Stickiness Factor, and the Power of Context. The most significant portion of the book for me was the explanation of the Power of Context as told through the story of Kitty Genovese. Genovese was a young woman living in Queens, New York in 1964. One night, she was chased by an assailant and assaulted three times over the course of a half hour. She eventually died of stab wounds on her own street after her attacker had fled. The anomaly that occurred in her case was not the crime itself, but the lack of response. Kitty Genovese was murdered on the street that she lived …show more content…
Latane and J. Darley after extensive research inspired by Kitty’s story. They ran experiments that staged emergencies in order to test the probability of a bystander coming to the rescue. For example, in one experiment, 75% of lone bystanders would report smoke coming from an empty room, whereas only 38% of subjects in groups reported it. Through this and similar experiments, they determined that the most important factor in predicting behavior was the number of witnesses to an event. Therefore, as the number of witnesses increases, the weight of personal responsibility is diffused, and bystanders become less likely to step into a …show more content…
As Gladwell says in his conclusion, “The key to getting people to change their behavior, in other words, to care about their neighbor in distress, sometimes lies with the smallest details of their immediate situation. The Power of Context says that human beings are a lot more sensitive to their environment than they may seem.” Many of Gladwell’s stories are suspenseful and his conclusions are surprising, but the story of Kitty Genovese is the only one that was truly intimidating. It made me consider the Power of Context as a real force that applies to my daily life. It also made me put myself into Kitty’s shoes; it is strange to think that it could have been me, or my best friend, or even my mother in that street in Queens, trapped in a dangerous position with plenty of people who could have helped, but simply did not. This part of the book resonated with me not only because it forced me to recognize a prominent psychological phenomenon, but also because I realized how relevant it is to my
The bystander effect refers to the tendency for an observer of an emergency to withhold aid if the:
Today's world is filled with both great tragedy and abundant joy. In a densely populated metropolis like New York City, on a quick walk down a street you encounter homeless people walking among the most prosperous. Unfortunately, nine times out of ten the prosperous person will trudge straight past the one in need without a second thought. A serious problem arises when this happens continually. The problem worsens when you enter a different neighborhood and the well-to-do are far from sight. Many neighborhoods are inhabited only by the most hopeless of poverty - ridden people while others downtown or across the park do not care, or are glad to be separated from them. Such is the problem in New York City today and in Mott Haven in Jonathan Kozol's Amazing Grace. I have lived in New York City all my life and I had no idea that these problems were going on so close to home. If I live about three miles away from Mott Haven and I am not aware of the situation there, then who is?
The Tipping Point by Malcolm Gladwell looks at a number of social epidemics and analyzes their build up to the point where they tip. The “tipping” is that point where an epidemic booms, or grows, to its maximum potential. Gladwell begins defining “tipping” with a literal example of the famous shoe, Hush Puppies. Once considered old-fashioned, Hush Puppies experienced a social boom in the mid-90s when hipsters in New York made them trendy again. Gladwell continues to explain “tipping” with a medical epidemic of syphilis in Baltimore.
To understand how things reach a tipping point, you must first understand the three rules of epidemics. Gladwell defines the three rules of epidemics as the law of the few, the stickiness factor, and the power of context. The first rule, the law of the few, explains how individuals with the gift of connections and persuasion make a difference in pushing epidemics to the limit and spreading a useful message wide and far. It most certainly takes talent to be that person or persons to make something reach its peak. The ...
Do we ever really know how we will act when put into a hectic situation? Some may be calm and collected in times of need and step up as a leader; others may fall under the pressures put upon them. Though the boys from William Golding’s Lord of the Flies, all react very differently in their particular situation, they all have one thing in common; they all fall victim of becoming a bystander. When looking at John Darley and Bibb Latane experiments on witness behavior, one can easily see that the boys on the island fell into what we know as the bystander effect, while stranded on the island. The work of William Golding shows many occasions where the bystander effect comes into play for the boys and changes their actions.
The bystander effect is a the phenomenon in which the more people are are around the less likely someone will step-in or help in a given situation. THe most prominent example of this is the tragic death of Kitty Genovese. In march of 1964 Kitty genovese was murdered in the alley outside of her apartment. That night numerous people reported hearing the desperate cries for help made by Kitty Genovese who was stabbed to death. Her screams ripped through the night and yet people walked idly by her murder. No one intervened and not even a measly phone call to the police was made.
Latane and Darley (1968) investigated the phenomenon known as the bystander effect and staged an emergency situation where smoke was pumped into the room participants was in. Results showed that 75% of participants who were alone reported the smoke, whereas only 38% of participants working in groups of three reported (Latane & Darley, 1968). Their findings provide evidence for the negative consequence of the diffusion of responsibility. In line with the social influence principle, bystanders depend on reactions of others to perceive a situation as an emergency and are subsequently less likely to help. Latane and Darley’s findings were also supported in recent research: Garcia and colleagues (2002) found that even priming a social context by asking participants to imagine themselves in a group could decrease helping behaviour. It can be contended that these findings are examples of social proof where individuals believe actions of the group is correct for the situation, or examples of pluralistic ignorance where individuals outwardly conform because they incorrectly assumed that a group had accepted the norm (Baumeister & Bushman,
...though the researchers weren’t looking for it, he results represent ideas that can help the bystander effect in a situation. Smaller numbers increase the percentage of realization when it comes down to an emergency. The victim, if cohesive, actually plays a big role in causing the bystander effect as well. When a victim is unable to verbally communicate with bystanders, it lessens the chance of help. If a victim is capable of communicating, the help given could be more efficient. This is because it can help break the diffusion of responsibility. A victim looking a bystander directly in the eyes can even spark a quicker reaction in them. These are all ideas that psychologists still study today, and many even consider learning about this phenomenon a requirement.
As described in novel The Tipping Point: How Little Things Can Make a Big Difference the course of any trend, movement, social behavior, and even the spread of a virus has a general trend line that in essence resemble a parabola with 3 main critical points. Any trend line first starts from zero, grows until it crosses the first tipping point, and then spreads like wildfire. Afterwards, the trend skyrockets to its carrying capacity (Galdwell, 2000). Then the trend gradually declines before it reaches the next tipping and suddenly falls out of favor and out of memory. Gladwell defines tipping points as the “magic moment when an idea, trend, or social behavior crosses a threshold, tips, and spreads like wildfire” (Gladwell, 2000).
Technology has had a negative impact on this generation- we have lost and forgotten many things because of it. In Malcolm Gladwell’s “Small Change: Why the Revolution Will Not Be Tweeted”, he discusses the difference between social media activism and “real” activism and the loss of human connection that he has identified. He believes that with social media activism, we lack the connections a community should have because we don’t get together in person- we are satisfied with being connected through technology. He also thinks that as time goes on, we will only get worse when referring to the ideas that we are delusional because the issues we fight about (such as getting phones taken away) aren’t as important as we think.
According to Gladwell, “the tipping point is the moment of critical mass, the threshold, the boiling point". The book for the most part seeks to explain and describe the "mysterious" sociological changes that mark everyday life. As it is stated by Gladwell, "ideas and products and messages and behaviors spread like viruses do". When we critically think about the idea of viruses and how fast they spread, we can understand how powerful Gladwell’s statement really is. All it takes is a single person in the room to spread something as huge as an epidemic, the same in our everyday life, a simple small idea can be the starting point of a big trend. This of course takes place today in our everyday life and is supported by Gladwell’s examples.
In his novel The Tipping Point: How Little Things Can Make a Big Difference, Malcolm Gladwell explains how the little things in society can cause major epidemics. To show this, Gladwell uses examples of social epidemics that prove how changing little things in a situation can have a positive or negative effect. By using these examples, Gladwell is trying to figure out how people can make their own positive epidemics and make them stick.
If an individual is familiar with their surrounding “they are more likely to help” (Altruism and Helping Behavior. Print). In the essay, the authors state “the scene of the crime, the streets, in middle class society “represents all the vulgar and perilous in life” (Milgram, Stanley, and Paul Hollander. Paralyzed Witnesses: The Murder They Heard. Print.). In society, the streets, especially at night, represents the dangerous and negative sides of society due to the crimes and chaos that occur on the streets (gangs, drive-by shootings, robberies, murders, large crowds walking, etc.). The crimes and dangers of the streets cause many people to fear being on the streets alone which leads to external conflicts. When the murder was occurring, the witnesses’ attitudes of the streets prevented them from calling the police due to the fear of the streets and since the witnesses were middle-class, they believed that Genovese was poor, a criminal, or someone who has nothing else to do and was expecting for the=is to eventually
Fischer, P., Krueger, J., Greitemeyer, T., Kastenmüller, A., Vogrincic, C., Frey, D., Heene, M., Wicher, M., & Kainbacher, M. (2011). The bystander-effect: A meta-analytic review on bystander intervention in dangerous and non-dangerous emergencies. Psychological Bulletin, 137, 517-537.
Darley, J. M. & Latané, B. (1968) Bystander intervention in emergencies: Diffusion of responsibility, Journal of Personality and Social Psychology 8, 377–383