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Essay on stakeholders in healthcare
Health care stakeholders
Essay on stakeholders in healthcare
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Stakeholders Compare and Contrast Essay
American healthcare is expensive, technical, and prone to error. Further, many Americans lack access to care, and therefore do not have ability to have their chronic diseases managed. Many ideas have been posed to solve these problems. However, not many people have stepped up to implement the real change that is required to bring about cost containment, quality care, and accessibility. High quality care addresses the conflicts found in healthcare, and provides a well-structured, and efficient delivery system.
Stakeholders
One reason that such a challenge exists in providing quality care is the differing perspectives of the stakeholders. Put another way, each stakeholder group is very passionate about
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However, in modern times hospitals are finding themselves experiencing financial pressure. This pressure is manifest through payers who are paying a flat fee for services, or procedures (Grand Canyon University, 2010). As a result, many hospitals find themselves specializing in procedures. This is where one may hear a hospital advertised as a stroke center, or a cardiac center. These hospitals have chosen to focus their care in a specific procedure centric venue in order to maximize profit. In particular, a hospital who specializes in cardiac management can keep costs down by managing their resources, contracting with vendors, and only offering specific types of cardiac equipment, and attracting physicians willing to work in this construct.
Payer
Payers, also known as insurance companies, are often seen as the bullies in healthcare. The payers work hard to contain costs (Grand Canyon University, 2010). This is a difficult task when you have physicians who want to work unhindered. Hospitals want to provide as many services as possible to their community, and keep ahead of the competition. Yet, employers are complaining because of rising premiums. There is much work to be done in order for the payer to meet the needs of the patient, while holding costs down, and providing safe, quality care.
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While the ACA provides benefit to the community by providing care for more individuals, it also creates stress on a system that is not working in concert, and in fact in many ways is disjointed. What is the answer to bringing more care to more individuals, while providing value for that care? The answer seems to lie in meeting the needs of the community as this stakeholder is representative of the whole.
The Institute of Medicine (US) Roundtable on Value & Science-Driven Health Care (2010), begins to address this issue of value which is what is ultimately creating conflict amongst the stakeholder groups. For instance, different stakeholders have different definitions for value as described earlier. These values collide and create conflict. All of these values, combined with growing numbers of patient populations create conflict that must be
Given the long duration of patient quality problems, over ten years, at SGH, the communication plan may need to include not only the internal SGH stakeholders such as employees, but also external stakeholders both in the community, shareholders, and third party vendors. SGH is at greater business risk due to their previous attempts at improving quality and now potential lack of stakeholder confidence. Including stakeholders in the change management process allows the stakeholder’s viewpoint to coevolve with SGH to create a shared view of the change plan and how to measure change success (Windsor, 2010). Engaging with the stakeholders in change plan definition and focuses their energy on helping SGH with the change process, rather than undermining it (Windsor, 2010). Identifying all of the stakeholders for SGH, and engaging them in change communications and planning will assist SGH leadership in evolving the hospital towards a high patient quality
This group is more focused on satisfaction, access and quality of care. Providers, or practitioners, are also key stakeholders within an organization. The term provider can encompasses not only physicians and surgeons, but also nurses, physical and occupational therapists, technicians, and other members of a clinical staff. Providers fall into two categories, primary, which includes hospitals and health departments and secondary, which includes educational institutions and pharmaceutical companies. Providers are focused on the best treatments for patients and are involved in delivering health services and products. The final element of the MCQ model is the employer who by far is the largest paying and purchasing stakeholder of an organization. The employers focus is primarily on their return on investment within an organization. Cost and quality is a focus for employers when choosing health benefits but are mindful that access is just as important. Within the Patient Healthcare model, MCQ explains the interactions between the four elements of employer, patient, provider and payer while the Iron Triangle focuses on the factors of cost, quality, and access. The Patient Healthcare model charges healthcare leaders with the task of balancing satisfaction with the stakeholder (employer, patient, provider, and payer) in relation to cost, quality and access. This may be very difficult since stakeholders may have competing priorities. Changes and variations made in how healthcare organizations operate may have profound effects on how stakeholders perceive the quality, access and cost. For instance, a patient may consider cost to be a top priority when seeking healthcare and at the same time the healthcare organization may consider raising costs and therefore devaluing access and quality. Patients who begin to incur high out-of-pocket costs may begin to perceive a financial
Healthcare in the U.S. has recently been affected by implementation of the Affordable Care Act (ACA) of 2010. The intent is to create a healthca...
Most people do not make enough income to afford healthcare services short of the help of third party payers. Third party payers supply the bulk of medical payments. There are three parties involved in Physician and hospital reimbursement: the patient, the provider, and the insurance company that compensates the providers on behalf of the patient. Third party payers can be very competitive and the terms can either be simple or complex when it involves contract negotiations between physicians, hospitals. Physicians and hospitals should be familiar with negotiations, terms, and payment schedules.
...e adopting some form of contract that encourages population management and cost minimization (Muhlestein, 2013). ACO continues to only represent a small minority of care delivered in the United States. ACOs are still a work in process and their eventual success or failure is still to be determined, but the Accountable Care Organization’s influence on the American health care system continues. Many ACOs will complete a risk-based ACO contract, and their early results will influence how payers, providers and policymakers experiment with future iterations of Accountable Care. If the results are good, then the ACO model may become the dominant form of health care in the United States over the next decade (Muhlestein, 2013). If the results are negative, Accountable Care Organizations may never gain a permanent place in the United States healthcare delivery system.
In her paper emerging model of quality, June Larrabee discusses quality as a construct that includes beneficence, value, prudence and justice (Larrabee, 1996). She speaks of quality and value as integral issues that are intertwined with mutually beneficial outcomes. Her model investigates how the well-being of individuals are affected by perceptions of how services are delivered, along with the distribution of resources based on the decisions that are made (Larrabee, 1996). She speaks of the industrial model of quality and how the cornerstone ideas of that model (that the customer always knows what is best for themselves) does not fit the healthcare model (Larrabee, 1996). Larrabee introduces the concept that the patient va provider goal incongruence affects the provide (in this case the nurse) from being able to positively affect healthcare outcomes (Larrabee, 1996). The recent introduction of healthcare measures such as HCAHPS: Patients' Perspectives of Care Survey has encouraged the healthcare community to firmly espouse an industrial model of quality. HCAHPS is a survey where patients are asked questions related to their recent hospitalization that identifies satisfaction with case based solely on the individuals’ perception of the care given. This can lead to divergent goals among the healthcare team or which the patient is a member. Larrabee’s model of quality of care model
Healthcare has been a topic of discussion with the majority of the country. Issues with insurance coverage, rising costs, limited options to gain coverage, and the quality of healthcare have become concerns for law makers, healthcare providers and the general public. Some of those concerns were alleviated with the passing of the Affordable Care Act, but new concerns have developed with problems that have occurred in the implementation of the new law. The main concerns of the country are if the Affordable Care Act will be able to overcome the issues that plagued the old healthcare system, the cost of the program, and how will the new law affect the quality of the health delivery system.
The facts bear out the conclusion that the way healthcare in this country is distributed is flawed. It causes us to lose money, productivity, and unjustly leaves too many people struggling for what Thomas Jefferson realized was fundamental. Among industrialized countries, America holds the unique position of not having any form of universal health care. This should lead Americans to ask why the health of its citizens is “less equal” than the health of a European.
The United States (U.S.) has a health care system that is much different than any other health care system in the world (Nies & McEwen, 2015). It is frequently recognized as one with most recent technological inventions, but at the same time is often criticized for being overly expensive (Nies & McEwen, 2015). In 2010, President Obama signed the Patient Protection and Affordable Care Act (ACA) (U. S. Department of Health & Human Services, n.d.) This plan was implemented in an attempt to make preventative care more affordable and accessible for all uninsured Americans (U.S. Department of Health & Human Services, n.d.). Under the law, the new Patient’s Bill of Rights gives consumers the power to be in charge of their health care choices. (U.S. Department of Health & Human Services, n.d.).
The U.S. expends far more on healthcare than any other country in the world, yet we get fewer benefits, less than ideal health outcomes, and a lot of dissatisfaction manifested by unequal access, the significant numbers of uninsured and underinsured Americans, uneven quality, and unconstrained wastes. The financing of healthcare is also complicated, as there is no single payer system and payment schemes vary across payors and providers.
It is no secret that the current healthcare reform is a contentious matter that promises to transform the way Americans view an already complex healthcare system. The newly insured population is expected to increase by an estimated 32 million while facing an expected shortage of up to 44,000 primary care physicians within the next 12 years (Doherty, 2010). Amidst these already overwhelming challenges, healthcare systems are becoming increasingly scrutinized to identify ways to improve cost containment and patient access (Curits & Netten, 2007). “Growing awareness of the importance of health promotion and disease prevention, the increased complexity of community-based care, and the need to use scarce human healthcare resources, especially family physicians, far more efficiently and effectively, have resulted in increased emphasis on primary healthcare renewal.” (Bailey, Jones & Way, 2006, p. 381).
The Affordable Care Act (ACA) is a federal that was signed into law by President Barack Obama on March 23, 2010 to systematically improve, reform, and structure the healthcare system. The ACA’s ultimate goal is to promote the health outcomes of an individual by reducing costs. Previously known as the Patient Protection and Affordable Care Act, the ACA was established in order to increase the superiority, accessibility, and affordability of health insurance. President Obama has indicated the ACA is fully paid for and by staying under the original $900 billion dollar budget; it will be able to provide around 94% of Americans with coverage. In addition, the ACA has implemented that implemented that insurance companies can no longer deny c...
Lee, T.H. (2010). Putting the value framework to work. New England Journal of Medicine. 363:2481-2483
The role that the government plays to ensure that these challenges are mitigated and that health care is available to all American citizens is also discussed. Among these problems, poor quality of care is perhaps the most visible and troubling, resulting in nearly 100,000 preventable deaths each year (Institute of Medicine, 1999) and reduced quality of life for millions of Americans due to non-fatal yet serious adverse events such as wrong-limb amputation, hospital-acquired infection, and medication errors (Institute of Medicine, 2006; Leape, 1997). Health care must be fully accountable for quality, and the patient experience is simply the patient's perception of quality. Society should question and debate how healthcare organizations should show improvement for consumers. This can help organizations create reliable health coverage costs and evaluate medical performance for families and individuals in the future.
Bengoa, R. (2006). Quality of care: a process for making strategic choices in health systems.. Geneva: World Health Organization.