Southwest Airlines Customer Service Merger

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“ If the employees come first, then they're happy…A motivated employee treats the customer well. The customer is happy so they keep coming back, which pleases the shareholders. It's not one of the enduring green mysteries of all time, it's just the way it works.” - Herb Kelleher, Southwest Airlines Why are are Airline companies merging? And why does poor customer service come with it? In recent years We’ve noticed that big company mergers has become a real issue with 11 airlines joining together, resulting in only. With only 5 major airlines, there is now a monopoly in the airline business, causing flight prices to increase and customer service to decrease. In up and coming news stories we have seen an influx of poor treatment of paying airline passengers. The conflicts have been being sourced around luggage, overbooking, and ticket prices all over the nation. In the past …show more content…

Keep scrolling. Airline employees do not seem to be properly trained to deal with these situations that are occurring. Is dragging a man off a plane something they learned in training? Perhaps they need to advance their conflict resolution skills with proper training. In today's age where customer service trumps all, extra attention and training needs to be prioritized in dealing with these issues. There should be at least one security guard or a form of police on every airline flight at all times to resolve problems like the ones that have happened. Because of this heinous issue, incidents like the man on the United flight who was dragged off forcefully because they overbooked their flight, and teenage girls who were denied access onto the airplane because of their attire. If this problem continues, think about what could happen to you or others on their next

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