SNAP Office Observation Report

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O: I want to live independently
A: MHS assisted the member with applying for SNAP benefits at the SNAP office. MHS and member will visit the local food bank office.
R: The member started the application with her name and date of birth. The member did the same thing with her Medicaid application. She fills out her name and date of birth and expects the MHS ro complete the rest of the application. MHS informed the member that she would assist with the application, but MHS will not do it for help. The member aptitude changes, the member is now upset the MHS will not complete the application. The member went to the restroom and got lost. The member said she forgot which room I was in. The member said “You could have been done by now.” The MHS

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