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Research design and its importance
Factors influencing customer loyalty
Customer loyalty and relationships
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Recommended: Research design and its importance
Content
Introduction
Purpose of the Research
Research Design
Research Process
Data Analysis
Outcomes and Expectations
Introduction
Understanding that Australian has changed their favorites from V6 engines or 6 seats lager vehicles to small or medium car and small competitive local market which has 66 vehicle brands , as a result, BMW has to recognize the factors that affect the sale number of Mini Cooper. Therefore, price setting and features satisficing will be the issue to discuss. The key decision faced by the BMW due to this situation can be stated as, what steps could be taken to effectively improve consumer perceptions of Mini Cooper and help set an attractive and competitive price.
Purpose of the Research
The general purpose of the study is how to increase sale number of Mini Cooper. Therefore, the identification of the following specific research objectives:
To determine the quantity of car sold will be affected by the price decreasing or increasing which testing by -/+ 10% or -/+15%
To identify the extent to the consumer reaction to new ideas or styling which proving built-in roof-system, Mini central control
Research Design
To being with exploratory research which can help identify and clarify the decisions that need to be made and can narrow down the research topic. Survey and secondary data study will be used to investigate the initial hypotheses. Besides that, independent variables would be income, taste of customers and experiences of car quality and satisfaction; dependent variables would be customer loyalty and perception of BMW.
Therefore, personal interview and questionnaire will be used. BMW showrooms and Chadstone shopping center car park will be the place to seek for i...
... middle of paper ...
... smaller cars although they want to maintain the levels of light and air that they are used to.
The further study on this topic can be how to increase customer loyal and improve public perception of Mini Cooper.
Bibliography
Curran, E. 2013, Aussie Manufacturers Need Much Weaker Currency, Says Minister; Australia's industry minister says auto makers need Aussie dollar around US$0.8000, New York, N.Y.
Thurlow, R. 2013, Auto Makers Struggle in Australia; Industry Battles Cheaper Imports, Rise in Australian Dollar, New York, N.Y.
White, J.B. 2014, Life & Style: Build It or Bag It? --- Help Auto Makers Solve Their Concept-Car Conundrums,Hong Kong.
UK: MINI unveils new Hatch model 2013, , Bromsgrove.
Global light vehicle roof systems market 2008 to 20282014, , Aroq Limited, Bromsgrove.
Ee, S. 2014, More Mini, Singapore.
www.redbook.com.au
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