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Essays on communication and interpersonal skills in relation to professional practice
The concept of professionalism
Compassion fatigue and appropriate nursing theory
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Foundations of Communication & Professionalism
101CC
Reflective essay on the development of my communication & professionalism skills
Action plan identifying future goals to continue my development on chosen skills
Word Count:1505
Student ID: 4916909
Complete Word Count: 1505
Introduction
This essay will elaborate on my communication and professionalism skills and how I have improved on them throughout this module. It will allow me to reflect back on the uni-professional seminars and multi-professional workshops I undertook, and look into areas of improvement to help mould myself into a well-rounded, future health professional. I will also look at the skills I find that I am good at, and how I can build upon those. From this reflective
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References
• Anglia Ruskin University, (2011), Our Culture of Compassionate Care [ONLINE]. Available at: http://web.anglia.ac.uk/anet/faculties/hsce/placements/professional-issues.phtml [Accessed 07 January 15].
• HCPC, H, 2014. Summary. Professionalism in Health Care Professionals, [Online]. 2014, 3. Available at:http://www.hpcuk.org/assets/documents/10003771Professionalisminhealthcareprofessionals.pdf [Accessed 07 January 2015].
• NHS Employers. 2014. The Francis Inquiry- NHS Employers. [ONLINE] Available at: http://www.nhsemployers.org/your-workforce/need-to-know/the-francis-inquiry. [Accessed 07 January 15].
• Nurse, Commissioning Board Chief Nursing Officer and DH Chief Nursing Adviser, 2012. The 6Cs. Compassion in Practice, [Online]. 2012, 5. Available at: http://www.england.nhs.uk/wp-content/uploads/2012/12/compassion-in-practice.pdf [Accessed 07 January 2015].
• World Health Organisation. 2009. Why Health Communication is Important in Public Health. [ONLINE] Available at: http://www.who.int/bulletin/volumes/87/4/08-056713/en/. [Accessed 07 January
Communication is cited as a contributing factor in 70% of healthcare mistakes, leading to many initiatives across the healthcare settings to improve the way healthcare professionals communicate. (Kohn, 2000.)
Contents Introduction 2 Aims and Objectives 2 Overview of the NHS/Healthcare Industry 2 NHS Principles 3 NHS Core Values 3 The Francis Report 4 Literature Review 5 Organisational Culture 5 Understanding Organisational Culture in Healthcare 6 Organisational Culture in NHS Policy 7 NHS Organisation Culture 9 Organisational Culture with regards to the Francis Report 9 Responses to the Francis Report 10 Government’s Response 10 Department’s Response 10 Patient’s Response 10 What Has Changed Since the Francis Inquiry? 10 What Approaches Have Now Been Put in Place? 10 Five Year Forward View 10 6Cs Framework 11 Culture of Care Barometer 12 Maintaining Core Values and Practices 12 Conclusion 13 Recommendations 14 Appendices 14 Appendix 1 – 5 Year Forward
The hospital that I was working at did not have a specific policy about compassion fatigue. However, there are a number of professional documents and organizational policies that inform the discussion of compassion fatigue including the CNA code of ethics and the employment standards act. In the next few paragraphs I will discuss how each one informs the discourse of compassion fatigue.
McAllister, F. Trede & S. Loftus (Eds.) Communicating in the Health Sciences (3rd ed.). (pp. 299-306). Melbourne: Oxford University Press
Radey, M., & Figley, C. R. (2007). The social psychology of compassion. Clinical Social Work Journal, 35(3), 207-214.
Lombardo, B., & Eyre, C. (2011). Compassion fatigue: A nurse's primer. Online Journal of Issues in Nursing, 16(1), 1. Retrieved from http://library.gcu.edu:2048/login?url=http://search.ebscohost.com.library.gcu.edu:2048/login.aspx?direct=true&db=rzh&AN=2011048800&site=ehost-live&scope=site
In this essay, the interactions of the nurse, doctor and patient in the video clip will be discussed from a communication perspective. Supported by the Australian Nursing and Midwifery Council (ANMC) standard and scholarly articles, the essay will also highlight how communication can affect the quality of patient care, health outcomes and the ability to meet individual patients' needs.
Compassion is empathy and caring in action (Boyatzis & McKee, 2005). The three components of caring is: (a). Understanding of, and empathy for, others’ feelings and experiences (b). Caring for others (c). Willingness to act on those feelings of care and empathy (McKee, A., 2006, p. 4). Because leaders have influence over people, compassion is a necessity as it enables leaders to connect with others beyond the surface. Genuinely caring for others is for those on the giving and receiving ends. Similar to leadership, some people are “naturally”
There are different forms and reason people communicate in a health and social care environment. Methods of communication used in social care settings range from verbal and non-verbal communication and as such, communication is the exchange of information between people in an organisation (BTEC, 2010). Pearson Education Limited identified the different reasons people communicate which are; to express needs; to share ideas and information; to reassure; to express feelings and/or concerns; to build relationships; socialise; to persuade, argue and inform; to compliment and gain attention; to learn, teach and educate; to ask questions and to share experiences (2013). Hence, Communication is about making contact with others, we communicate to understand and to be understood. Thus, it involves
Compassion fatigue is a complex form of secondary traumatic stress often experienced by nurses and other health care professionals due to their stressful work environment. Compassion fatigue is extreme exhaustion that penetrates all aspects of one’s wellbeing, including the physical, emotional, psychological and spiritual aspects of life (Murphy-Ende, 2012). Dealing with children who are both chronically ill or in palliative care is known to be extremely stressful. Not only are nurses faced with dealing with the physical symptoms of their patients, they also must attend to their fragile emotional state and be of assistance to their anxious family members. Oncologic diagnoses can put a child and their family into turmoil. Since the nurse is the first, and most constant point of contact, they are often the ones who become responsible for ensuring well-being of the entire family throughout the ...
...nate in their work and genuinely care for their patients, but to do this they must set professional and personal boundaries and be aware of the effect pain; trauma and death may have on their lives. According to Bush (2009), nurses must learn forgiveness and love themselves to prevent and overcome compassion fatigue. “Nurses should treat themselves with the empathy and compassion that they give others” (Bush, 2009, p. 27). Nurses should take time to nurture themselves by maintaining a healthy lifestyle and diet. They should also continue to participate in activities that they enjoy, get plenty of rest, and have a sense of self-awareness throughout their career. Additional resources are available to any caregiver to educate themselves on compassion fatigue at The Compassion Fatigue Awareness Project’s web site at http://www.compassionfatigue.org/index.html.
Corso, Vincent M. (2012). Oncology Nurse as Wounded Healer: Developing a Compassion Identity. Clinical Journal of Oncology Nursing 16(5), 448-450.
Compassion can be an effective use when your position is the manager or head leader of an organization. Before one can be a good leader they should put behind any thoughts that focus on their own self-interests...
Recently, regardless of how good technologies are nowadays, how modern the universe can be using the creativeness and intelligence of human’s mind, we must always not forget to communicate with one another every day. Communication is define as the act of transferring information from one place to another. It may be in a form of vocally, written, visually or non-verbally (skillsyouneed.com, 2017). As for me, the ability to communicate effectively is the most importance of all life skills. This is what I have been struggling in my daily routine life as an international student here in Dublin, Ireland. Back in Malaysia, my first language is Malay, but when I came here for the first time, I found it quite difficult as English is not
As in all aspects of personal and professional life, having effective communication is a key element of success. Effective communication can benefit your relationships with people. By conveying your message and integrating them as a member of the team and not just a subordinate leads to better production. By effectively communicating you can clearly define job responsibilities and expectations. The better you are able to communicate the less likely organizational turnover of personnel will occur. Supervisors and leaders in the professional workplace find that the most important factor in advancement and retain ability is effective communication. Senior level executives and human resources managers are stressing the importance of communication and providing more training for mid-level management. Emphasis is placed on communication being clear by being transmitted strongly.