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Balanced Scorecard
About strategic management
Strategic management process
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As a Master of Business Administration student, I have to learn efficient strategy management tools. During my study of Strategic Management course at Flinders University (BUSN9261), I have learned about balanced scorecard which is a useful tool in term of prediction business strategy outcomes by measuring the business performance. As a part of my learning process I have to play a role in a simulation game about the balanced scorecard. This simulation game has been provided by Harvard Business School in order to allow students to use a scorecard through examining a real firm strategy and monitoring its performance over the time.
In order to prepare for the simulation, the first thing I did was to read the Delta/Sigma Crop case study and some instructions documents such as, How To Play and Guide To Case Study. As a team we met up to discuss the firm current situation to select one strategy among the three proposed strategies and based on the current situation of the firm we decided to go with the Low Lifetime strategy which does not need more investments and we think it meet the firm strategic priorities. Then we started preparing a strategy map to select the objectives
Firstly I realize that it is very important for people to understand their company’s strategy in order to work as a team because teamwork is the main key to success in any business. Secondly, I found that implementing scorecard can be both positive and negative. The positive aspect is that it gives you a clear idea about how to link between your objectives and predict outcomes. The negative aspect is about the difficulty of developing a balanced scorecard. This difficulty is about developing it from scratch or making a change in the strategic objectives or even prioritizing among set of corporate strategies. In fact, I found that implementing a scorecard takes more time and puts more pressure on the top management
This game was an important tool on showing how a business must adapt to new situations and react to market changes. We learned how difficult it is to pick a strategy and implement it into the dynamic market.
The Balanced Scorecard is a business strategic planning system used by management to make decisions based on information provided about the business from four different perspectives. The first of the four perspectives is the financial perspective. Which means that we evaluate our business and conduct research from the shareholders perspective. Next is the internal business perspective, which is an internal evaluation of what the business must be good at to excel. Next is the innovation and learning perspective which is an evaluation of the firm’s ability to continue to improve and create value. The final perspective is the customer perspective, which is looking at the business activities from the customers
The book “Wargaming for Leaders” teaches, we as current or future leaders the art of simulation which can play a vital role in developing a strategy for success. Without a thorough plan and a means to test this plan, the individual leader has only presumptions and theory to guide his decision. With the use of simulation, the organization can test differing strategies and they can reduce the chance of a bad outcome.
‘Though it is intricate to demonstrably prove in quantitative terms that the balanced scorecard can deliver efficiency improvements at the start of its implementation, it can be shown in quantitative terms that a well designed fully cascaded balanced scorecard system should address the needs of a health care system. ’ (Radnor and Lovell, 2003, p. 105)
A strategy map provides a uniform and consistent way to describe that strategy, so that objectives and measures can be established and managed. The strategy map provides the missing link between strategy formulation and strategy execution. (Norton and Kaplan, 2004 *1) Furthermore, DC won't only focus on the financial report; they also manage by human resource and other strategic elements. Also, any of the above financial calculations or assumption could bring the wrong settlement or the expectations will be seriously biased.
Arthur, A., Thompson, Margaret, A., Peteraf, John, E. Gamble, A., J., Strickland III. (2014). Crafting & Executing Strategy: The Quest for Competitive Advantage 19e: Concepts & Cases. C6-C25.
In the mid 1980s, and into the 1990s, business leaders realized that a renewed focus on quality was required to continue to compete in an expanding global market. (NIST, 2010) Consequently, several strategic frameworks were developed for managing, and measuring organizational performance. Among them were the Malcomb Baldrige National Quality Award, which was created by and act of congress and signed into law by the President in 1987, and The Balanced Scorecard, which is a performance management tool that was born out of research conducted in the late 1980s and early 1990s by Robert S. Kaplan, and David P. Norton published in 1996 (Kaplan, 1996). Initially the renewed emphasis on quality management systems was a reaction to the LEAN approach
The Balanced Scorecard is a management tool used for strategic planning in business and industries to align activities with a vision and strategy. The tool is used in the organizational setting to improve communications (USAID,
A Balanced Scorecard can be defined as a “performance management tool which began as a concept for measuring whether the smaller-scale operational activities of a company are aligned with its larger-scale objectives in terms of vision and strategy” (Wikipedia 2009, ¶ 1). Scents & Things will need to develop a balanced scorecard that will assist in meeting and help define the company’s values, mission, vision, and SWOT analysis. The balance scorecard is made up of four perspectives; financial, customer, learning and growing, and internal process. This paper will define each of the four perspectives objectives, performance measures, targets, and initiatives. The paper will also show how the perspectives relate to Scents & Things vision, mission, values, and SWOTT analysis.
Thompson, A. A., Strickland, A. J., & Gamble, J. E. (2008). Crafting & executing strategy: The quest for competitive advantage (16th ed.). New York: McGraw-Hill Irwin.
Evaluate the suitability of the emergent and intended approaches to strategy management for your chosen organisation.
...g the project as performance measurement. A senior management team that does not let known about the importance of the balanced scorecard to the employees of the company sends the message that this is not a high priority. Employees viewing the balanced scorecard as a low priority does not communicate the importance of the balanced scorecard to the rest of the company send the message that this is not a high importance. Hence, this will backfires the strategy implementation due to the lack of senior management commitment.
If a firm is able to successfully construct a value-creating strategy, then they will have a better chance of gaining a competitive advantage. According to Barney p. 102, “a firm is said to have a competitive advantage when it is implementing a value creating strategy not simultaneously being implemented by any current or potential competitors.”
Performance management is a useful and powerful tool that can be used by managers to identify what areas of their organisation they need to improve to increase the organisation’s overall performance. The idea of a balanced scorecard enforces a sensible distribution of resources and effort across all aspect of performance an organisation is, or should be, concerned with.
The four steps that lead managers and the firm through the strategic planning process are first defining the company’s mission, then setting objectives and goals, next designing a business portfolio and lastly developing functional plans. The first step involves focusing on consumers’ needs and wants. Setting forth a market oriented mission that organizations want to reach based on consumers of the environment. After finding the mission, organizations then proceed to put together supportive objectives for every level of management to help achieve its mission. Next the company has to design a business portfolio evaluating all of its current business and future business by coming up with