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Conflict resolution and team dynamics
Conflict impact on team performance
Team conflict theories
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Recommended: Conflict resolution and team dynamics
Examples of creative thinking and problem solving in the film:
Creative thinking is an established technique for approaching a problem or a challenge in an original and inventive way that helps develop a competitive advantage. Problem solving is a process that helps you analyse the problems and prospects you face and use creative thinking to come up with new, innovative strategies and solutions to overcome them while benefiting the business simultaneously.
Billy and Nick’s peculiar personality allowed them to challenge the status quo and come up with new ideas and methods of doing things and completing tasks. They created unusual strategies and suggestions when it came to solving problems completing tasks. The other team members underestimated
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Good conflict management promotes better teamwork as everyone is working towards common goal while embracing each other’s differences in opinion and ideas. Conflict can functional, where it has positive effects on the performance of a team or business or dysfunctional, where it has negative effects on the performance of the team or business.
In the film there are examples of both functional and dysfunctional conflict.
Functional conflict: when Billy and Nick were bombarding the team with their thoughts and obscene ways of thinking it created conflict within the team as they didn’t know how to deal with the overpowering personalities of the pair which resulted in in flairs of anger and impatience. But eventually the enthusiasm from Billy and Nick rubbed off on the rest of the team and they too adopted this positive outlook on the issues they faced and therefore increased their productivity. This functional conflict resulted in:
• Awareness of the problem which can be solved with alternative strategies.
• The team started to consider wider ranges of ideas which leaded to increased participation, higher productivity and more creativity.
• Perceptions that may not have been accurate are discussed and
Creativity: I believe that the members of the team must be dedicated to reflecting upon the lessons learned in the experience and using those insights gained for continuous improvement of their own work and the functioning of the team.
Creative. Using the creative approach to problem solving, leaders are more apt to explore alternative courses of action through the engagement in the problem itself. Clear paths to a solution do not present in such an approach and leaders experience a change of perspective with regard to solutions. Time is in abundance in this approach which is helpful in deep analysis and
For a team to be successful there are several factors that have to be addressed in order for a fluent, functioning group of individuals combined to achieve a certain goal. This goal can be a variety of different endings from producing minor results to making decisions that create a major impact on a large scale. Within a team environment conflict is always presence. Conflict is essential to the advancement of teams and must be managed in a proper way to avoid destruction and division amongst the group of individuals. From sports, to education, and the workplace teamwork is present in everyday life. As a human race we all work in different team oriented situations in order to accomplish a variety of tasks.
As soon as the four members of my team entered the breakout room, we had begun the stages of team development. As Bruce Tuckman (1965) observed in his research, teams often undergo a five-stage process of team development: forming, storming, norming, performing, and adjourning. During my team’s forming stage, we defined what our objective was and planned a general outline of how this was to be accomplished. Because we didn’t know each other very well, a quick introduction was given so we could get to know each other a little better. Next, we had a brief stage of storming which caused a bit of inefficiency. This was our initial five minutes of confusion due to not knowing each other’s strengths and who was better suited to answer which question. Our norming and performing stages melted together as we quickly gained our footing on the task at hand and settled for an execution strategy which would allow us to perform at a fairly efficient speed. Our performing stage was very encouraging and helped the team push through the questions...
In several occasions, conflict occurs in the communication of one or two people. Several people have thought of conflict as cases involving pouring of furious anger in a communication process. Nonetheless, conflict is the misinterpretation of an individual’s words or values (Huan & YAzdanifard, 2012). Conflict can also be due to limited resources in an organization (Riaz & Junaid, 2010). Conflict may as well arise due to poor communication or the use of inappropriate communication channel of transmission of information between the involved parties. Management of conflict has various conflict management styles that include avoidance style, forcing style, passive-aggressive style, accommodating style, collaborating style and compromising style. Workplace conflict comes in two different kinds: task involving conflict, which focuses on the approaches used in resolving the problem and blaming conflict that has the aspects of blame and never brings element of resolving problems between the conflicting parties. In the perception of several individuals, relationship conflict is negative.
If managed poorly, conflict can be destructive to the team. Theorists have labeled this type of conflict as “A-Type Conflict or affective conflict” (Amason, Hochwarter, Thompson & Harrison 1995, p. 24). “A-Type Conflict” is the result of a team member’s personal feeling about another team member rather than an issue and has a negative effect on the team. It generally hurts team member morale as it divides the team into smaller groups of people. Attention is taken away from pertinent team activities while dealing with the conflict.
Simply put, conflict is the disagreement and disharmony that occurs in groups when differences are expressed regarding ideas, methods, and/or members (Engleberg, Wynn, and Schuttler, 2003). Conflict among teams or groups develops in many ways. In developing an effective team, members will generally experience the five stages of evolution: Forming, Storming, Norming, Performing, and Adjourning. The storming and norming stages deal with the process of conflict (storming) and resolution (norming). During the storming stage, exact conflict has not yet been identified, and therefore chaos, disorganization, and disputes are apparent.
A group can only be called a team if the members are actively working together toward a common goal. A team must have the capability to set goals, make decisions, solve problems, and share responsibilities. For a team to be successful, trust must be earned between its members by being consistent and reliable (Temme & Katzel, 2005). When more than one person is working on a particular task, inconsistent views or opinions commonly arise. People come from different backgrounds and live through different life experiences therefore, even when working towards a common goal, they will not always see eye to eye. Major conflict that is not dealt with can devastate a team or organization (Make Conflict Work, 2008). In some situations, conflict can be more constructive than destructive. Recognizing the difference between conflict that is constructive to the team and conflict that is destructive to the team is important. Trying to prevent the conflict is not always the best way to manage conflict when working within a team setting. Understanding conflict, what causes it, and how to resolve conflict effectively, should consume full concentration.
Many people enjoy working or participating in a group or team, but when a group of people work together chances are that conflicts will occur. Hazleton describes conflict as the discrepancy between what is the perceived reality and what is seen as ideal (2007). “We enter into conflicts reluctantly, cautiously, angrily, nervously, confidently- and emerge from them battered, exhausted, sad, satisfied, triumphant. And still many of us underestimate or overlook the merits of conflict- the opportunity conflict offers every time it occurs” (Schilling, nd.). Conflict does not have to lead to a hostile environment or to broken relationships. Conflict if resolved effectively can lead to a positive experience for everyone involved. First, there must be an understanding of the reasons why conflicts occur. The conflict must be approached with an open mind. Using specific strategies can lead to a successful resolution for all parties involved. The Thomas-Kilmann Conflict Mode Instrument states “there are five general approaches to dealing with conflict. The five approaches are avoidance, accommodation, competition, compromise, and collaboration. Conflict resolution is situational and no one approach provides the best or right approach for all circumstances” (Thomas, 2000).
Differences within the team are the major reason for conflict. This stems from differences in opinion, attitude, beliefs, as well as cultural back grounds and social factors. The Conflict can be positive which is functional and supports or benefits the organization or a person’s main objectives (Reaching Out, 1997). Conflict is viewed as positive when the conflict results in increased involvement form the group, increased cohesion, and positive innovation and creativity. Conflict tends to be positive as well when it leads to better decisions, and solutions to long-term problems.
Look up the word conflict in the dictionary and you will see several negative responses. Descriptions such as: to come into collision or disagreement; be at variance or in opposition; clash; to contend; do battle; controversy; quarrel; antagonism or opposition between interests or principles Random House (1975). With the negative reputation associated with this word, no wonder people tend to shy away when they start to enter into the area of conflict. D. Jordan (1996) suggests that there are two types of conflict: good, which is defined as cognitive conflict (C-type conflict) and, detrimental, defined as affective conflict (A-type conflict). The C-type conflict allows for creativity, to pull together a group of people with different opinions or ideas, to combine and brain storm all thoughts to develop the best solution for the problem. The A-type conflict is the negative form when you have animosity, hostility, un-resolveable differences, and egos to deal with. The list citing negative conflicts could go on forever. We will be investigating these types of conflicts, what managers can do to recognize conflict early, and what strategies they can use to resolve conflicts once they have advanced.
Conflict is a basic aspect of teamwork (Levi, 2001), since the number of decisions that a team needs to make often evokes feelings of discomfort and stress. Conflict very often arises from a clash of different working style, ideas, interests, needs, and wants. Team conflicts can be due to high stress level. It has been experienced that in teamwork there can be conflicts and conflicts creates dissatisfaction among the employees. It is important that conflicts be addressed in such a way that it has adverse effect and it is very important to address the conflicts on the spot otherwise it would be difficult to handle the conflicts. (Jehn, 1995).When team member s disagree about the task themselves that how these tasks should be performed then task related conflicts occurs. It is also called task led-conflicts, it occurs when persons disagree over the understanding of tasks and their goals it is a disagreement between two team members in a group over the decisions. They have differences of opinions about a certain issue. (Stewart, Sims & Manz, 1999). Disagreement can be caused by differences in viewpoint and values, differences of opinion about tasks and differences in expectation about the impact of decisions (Levi, 2001).
Design thinking is a process for practical, creative resolution of problems or issues that looks for an improved future result. It is the essential ability to combine empathy, creativity and rationality to meet user needs and drive business success. Unlike analytical thinking, design thinking is a creative process based around the building up of ideas. There are no judgments early on the design thinking (Simon, 1969, p. 55). Design thinking includes imagination and reason, a combination of convergent and divergent thought, and creativity. Design thinking might be thought of as dialectic, or conversation. It involves design wisdom, judgment, and knowledge. Lastly, design thinking is skill (Hegeman, 2008).
This is one of the types of thinking styles. Creative thinking involves creating something new or original. It involves the skills of flexibility, originality, fluency, elaboration, brainstorming, modification, imagery, associative thinking, attribute listing, metaphorical thinking, and forced relationships. The aim of creative thinking is to stimulate curiosity and promote divergence. When an individual learns to expand their way of thinking to incorporate metaphorical ideas, they will spark the creative thinking process...
The authors statement regarding how creative and critical thinking can affect our lives is a very powerful one and it should be. Creative and critical thinking can have a very powerful impact on our lives. People that use these two aspects of thinking are more likely to achieve long and short term goals and make better life decisions, such as the type of career to pursue. They live by a moral code that is well thought out and created to fit the person that they are. They are also more likely to think for themselves and have beliefs that have been closely examined. These are just a few of the examples of what thinking creatively and critically can help a person achieve, but it is clear that they can help a person live a more enriched life and