This week in class we have covered the process and enterprise maturity model (PEMM) case study on Pinnacle west and business process metrics in class. PEMM which is a benchmarking tool for maintaining or initiating momentum, and the metrics for optimal performance and effectiveness of processes for a company or an organization. Pinnacle West, an energy provider in Arizona converted and started following PEMM which made them very successful in the latter years. After a thorough analysis of Michael Hammer’s PEMM model I think it’s evident that there are inadequacy and depth in many areas like documentation and HR systems, authority of the owner, information system and uses of metrics. But I’ll be focusing on IT as it’s not incorporated as an enterprise. The sub process is supported by three fragmented legacy IT systems that causes impediments to the employees as well as the process. Information which is spread across various systems makes the business and the day-to-day operations fragmented. These obstructions indicate a need for a single IT system that could in fact be a substitute for the three legacy IT systems. If the legacy IT system is replaced, then there wouldn’t be any double registrations and typing errors which will save time and cost and eventually lead the process to achieve P-2 level. For …show more content…
If the companies improve their substandard processes and support their enterprise process capabilities, then there might be huge performance boost. One more thing we have to keep in mind that the process metrics doesn’t surface in organization’s financial statements and not every company is like Pinnacle West. Unless a certain enterprise maturity is attained there won’t be any process maturity because process maturity can ameliorate the immaturity of the enterprise because of some intrepid
...takes to set up information in the system. The level of understanding would improve through partaking or getting involved and henceforth could be adapted easily. All the bits and pieces of the project would rapidly increase or grow as per the workflow process. At the end, the overall CPOE system should be able to compare the manual method with the new electronic system and tell which is best and accurate to use and also tell how much time and money will be saved when using either system. At the end of the project the team should be able to come together and discuss whether or not the project met all of the company’s needs such as if it is reliable, efficient, safe and secure and also does it save time and money. Then, if the system has more advantages than disadvantages and it is worth all of the team’s time and effort it would be best to continue with the project.
The company was initially established in 1968 at Gardner, Massachusetts by Mike Corbin, Founder and President of Corbin-Pacific. The company is the top motorcycle seat manufacturer in the world. In 1979, Mike moved to California and established its offices and manufacturing plant at Hollister.
In today's competitive marketplace, all firms are seeking ways to improve their overall performance. One such method of improvement, recently adopted by many firms, is benchmarking. Benchmarking is a technique used to evaluate internal business processes. "In this analysis, managers determine the firm's critical processes and outputs, baseline those processes, then compare the performance of each process against a standard outside the industry" (Bounds, Yorks, Adams, & Ranney 1994). To effectively improve a business process to world-class quality, managers must find a firm that is recognized as a global leader, not just the industry standard. Successful benchmarking requires tailor-made solutions, not just blind copying of another organization. Measurement and interpretation of data collected is the key to creating business process solutions.
Accommodating customer requirements in most supply chain arrangement requires a forecast to drive the process. (book page 133) When looking into the definition of forecasting which is projecting what is going to be sold (units, seats, rooms etc) it is also important to take into consideration where and when in order to reach the future goals. (book page 133) Since it is argued that effective supply chain and logistical capacity is an important competitive advantage. (Christopher 2005) Where maximizing the revenue is the key element in hospitality sector and for hotel industry there is an increased attention on effective demand management and forecasting for reservation systems. (http://www.sciencedirect.com/science/article/pii/S0169207002000110)
Bjerke, Juel M. "Week 2 Lecture Notes - Achieving Business Process Excellence and Process Re-engineering." MFGO 601 - The Globally Integrated Manufacturing Company. 2 Nov. 2011.
Process management: How the organization designs and improves key processes. 7. What is the difference between a'smart' and a'smart'? Organizational performance results: How the organization performs in all key business areas, including customer satisfaction, financial performance, human resources, partner performance, operational performance, governance and social responsibility. ASQ, n.d.
When you're in construction, you know that big or small, most every job requires some heavy haul trucking. You also know that you need a trucking a company that is trusted, reliable, and affordable. Rojac Trucking Inc. of Wailuku is all three! They are a family-owned and operated trucking company and have been helping build up Wailuku since 1978 by aiding construction projects all across the island . Their team of professionals have decades of experience behind them and they are an accredited member of the Better Business Bureau. No other trucking company would make a better partner on your next project. Whatever needs moving, they can move it.
Prestige Inc.´s tries to penetrate the wedding planning market by providing high quality customer service and outstanding support for wedding arrangements. Event Planning is an area with a lot of different opportunities. The research dilemma that Prestige Inc. faces, is how to attract new customers and make the wedding planning as affordable as possible. In order to provide high customer service at a fairly valued price, Prestige Inc. needs to gather information and do outside research. The startup business Prestige Inc. will otherwise experience a shortage in customer availability. Recent research show complaints about too high prices on the wedding planning market. Prestige Inc.´s management seeks for information on the
The EFQM Model has both advantages and disadvantages of its use. The Model is used by organisations is different industries and in the public or private sectors. An example of organisations that has used the EFQM Model has been provided within this report.
Businesses that are attempting to improve multiple processes simultaneously over a long period of time should reference the sand cone model before implementing business process improvements. Businesses experience lasting and cumulative improvements when the sand cone model is used to assign priorities to business improvements. The sand cone model emphasizes that businesses should focus on quality as the base of the sand cone and use quality performance as the first layer of business improvement. An emphasis on quality can be applied to many business operations. Real-world businesses can and should focus on quality at all levels of the organization. When businesses effectively utilize the sand cone model they are able to make improvements in quality performance and simultaneously improve other aspects of the business such as, dependability, speed, and
Though the Talisman Energy Inc. have done due diligence in order to prevent the recurrence of what happened in Sudan, entering Iraq may be a precarious move. However, following the saying “high risk, high reward” the corporation should enter Iraq for the following reasons. Kurdistan is a much safer area than the rest of Iraq, being given the fact that it’s U.S. –backed Iraqi government in place. Kurdistan is also much different than the rest of Iraq, being given their Indo-European culture. Kurdistan had been seeking independence from Iraq for several years, but each time it was cause for war, until the American and British troops invaded Iraq in 2003. Kurdistan saw that as an opportunity to claim their autonomy and built the Kurdistan Region Government. Given the fact that a geographical survey estimated Kurdistan to have about 39 billion barrels of oil reserves, entering Iraq was worth taking the risk. Since Talisman Inc.’s reputation had been slumped by the Sudanese incident, in which the corporation was accused of supporting the genocide because the Sudanese government used their revenues from Talisman Inc. to buy weaponry, Talisman Inc. should somehow make sure that the KRG doesn’t use their revenues of $220 million to also buy weaponry.
(3) The half-life is not the same for all processes. It depends on the complexity of the process. There are two dimensions to complexity: technical and organizational. Technical complexity is high for new technologies, where part of learning process is related to understanding and refining that technology. Over time, as the technology matures and its use becomes more routine and familiar, technical complexity declines. Organizational complexity arises when a process has linkages to processes outside of its boundaries. These processes may be internal or external to the organization. The linkages may be one-way, one-time or interactive, routine or requiring real-time negotiation. So processes can run the full organizational gambit, from completely self-contained to cross-functional or cross-organizational. As the cultures, goals and objectives of the various players come into potential conflict, the rate of improvement will be expected to slow.
The purpose of implementing an ERP system in a company is when the company isn’t operating efficiently. Look at it like this, when your body is sick, you know you need to take medicine, you just can’t stand the taste. And in the same matter when your company isn’t operating efficiently, you’ve got to take steps to correct it. Most companies just fear the disruption, the learning, and the cost and the inconvenience of it all. “Another way to look at or understand ERP is cars have dashboards so the driver can get to where he or she wants to go. Airports have control towers to make sure everything and everyone gets to where they need to be. All of your typical individual machines have control panels so you can make them do what they are supposed to do”. (Jones, W (2006, 01). Roadmap to Fusion: Engaging Oracle Consulting on the path to your next business platform. Orcacle Corporation World Headquarters,)
Performance can be considered improved by improving the skill-set of the employees and improving the mechanisms by which the product or service is delivered. As employees are trained to learn new skills or enhance their current skill-set, they are equipped to improve the service or product they deliver. Focusing on this area for improvement is considered a process focused action.
Operational management processes in a firm involves overseeing, formulating and reformulation of the operations of a business. The processes are meant to ensure efficiency in administering resources whilst ensuring there is effective management of client’s specifications and or directions. This is achieved by adding value to the firm’s processes. Such achievements are experienced when a firm embarks in directing its physical and or technical functions towards enhancing its development, production and manufacturing. These should be pre-determined and controlled by market opportunities if a company is to reach its ultimate production levels. Their realisation adds up to ensuring the future of a firm, offering operational realities by developing competitive advantages to the firm’s processes. These advantages ultimately lead to accelerated growth, raise profit margins, and generate a competitive advantage over their competitors (Goodward & Deck, 2008).