Performance Appraisal Case Study

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Recommended: Importances of performance appraisals to organisation

Performance appraisals are very instrumental in an organization rating an employee’s performance in relation to his/ her job task as well as the overall mission and vision of the company (Sudarsan, 2009). Every organization should implement some type of performance appraisal to provide guidelines and offer ways to improve employee performance in order to create the most successful company possible. When conducting performance appraisals, the employer must determine what type of performance appraisal form will be used. The two most common types of performance appraisal forms are a simple rating scale form or a narrative form (Nelson & MacLeod, 1994). The performance appraisal form that CRB, Inc. choose is a combination of narrative and rating …show more content…

The supervisors need to make sure the employees have the knowledge base and understanding to accurately perform his/ her job. Therefore, when a company wants an employee to expand his/ her knowledge for a specific job task, then the company should offer some type of training to help the employee expand the knowledge in a certain job task. Also, if the company offered some type of training it would be easy to help rate and identify the growth and development of an employee over a period of time in relation to his/ her performance. Another area in this category that needs to be addressed is the company should have a mission and vision statement that is known and followed by all employees. If the company does not have a mission and vision statement, then the employees will not understand what his/ her expectations are and the employees may not see the need to attend more training to expand his/ her knowledge base. Even though Bob feels as if he has helped the company succeed over the past year, he does not fully understand where the company wants to be in terms of their overall growth since the mission and vision statement is not well …show more content…

I would suggest breaking the communication skills down into different categories such as: communication with supervisors, communication with coworkers, and communication with customers. The supervisor should know if the employee is not able to communicate effectively with other employees and it is important to promote customer satisfaction, so if the employee is rude and not willing to help the customers then that is a need to know for the management team to address. Also, I think it is important for CRB, Inc. to identify what communication standards every employee should strive to achieve. No one wants to work with nor does a customer want to go to a business and be treated unfairly or talked to in a disrespectful manner, so communication is very

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