Patient Satisfaction In Nursing Care Essay

Delivery of healthcare is getting competitive each day which forces a change in outlook for patients, who are once considered as health care recipients, are now recognized as consumers of healthcare. The purpose of the article selected was to analyze the concept of patient satisfaction with nursing care and to describe the method of analysis, the steps of the process, and results for each step and how to apply the concept to a practice situation. Nursing care plays a vital role in patient satisfaction. The key area of concern is to evaluate patient experience and satisfaction as it is crucial to attract healthcare consumers to a particular hospital to stay competitive in the healthcare market. Patient satisfaction is an important indicator

Examples are beneficial to deliver a concrete demonstration of the concept (Rodgers,2000). The following incidence discussed in the article demonstrated a real hospital experience of a patient who had undergone surgery. The patient suddenly developed cardiac decompensation, a code blue’ was called by her assigned nurse, to get the help from other multidisciplinary team to assist in cardioversion. She helped in handing multiple vasopressors and assisted in placing an arterial line. In this stressful movement, the nurse provides care and comfort which reassured the patient and family. She never left the patient’s bedside, who expertly manages multiple drips, a ventilator and an IABP at the same time. She was the model for compassionate professional whose actions illustrate many of the characteristics of patient satisfaction with nursing care recognized in the literature. She was gentle, caring and focused on her patient. She demonstrated technical skill and proficiency as she administered the various medications, helped in the cardioversion, and handled the ventilator and IABP efficiently. Knowledge helps focus attention on more pertinent aspects of the clinical presentation. Patients report satisfaction with nurses who prove efficiency in professional skills concerning procedures, tests, administering medications and clinical

Enhancing the nursing quality of affective support, health information, decisional control and professional/technical competencies heightens patient satisfaction with nursing care. Personalized nursing care maximizes patient satisfaction and facilitates positive patient outcomes, which directs researchers to detect the uniqueness of the nurse patient relationship as satisfaction with nursing care predicts overall satisfaction with the hospital experience which results in a good reputation, a greater market share of the patient population, compliance with healthcare regimens and better health outcomes. By highlighting the importance of patient satisfaction in the healthcare market today, it is vital that nurses continue to find ways to measure and improve patient satisfaction. By thorough research in this area, knowledge about patient satisfaction with nursing care will expand, the nursing discipline will continue to mature, and patient satisfaction will be