Nursing is known as the ‘caring profession’, one of its main aspects is communication. Nurses spend the majority of their time communicating with patients, relatives of patients, and other healthcare professionals. Communication is a fundamental skill that underpins human interaction, and so it is mandatory that nurses are effective and adaptable in social situations (Kraszewski & McEwen, 2010: Preface).
This case study endeavours to explore professional issues and communication in relation to person-centred care and the importance of a therapeutic patient-nurse relationship. In order to accomplish this, an examination of an encounter between a student nurse and a patient will be conducted.
Throughout this case study the patient will be referred
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She knew that Sam needed help and urgent assessment. Assessment can be viewed as the single most important intervention in the therapeutic management of aggressive behaviour. Assessment can be quickly followed by a thoroughly developed plan that is mandatory for the correct recognition, prevention and management of aggressive behaviour (NICE, 2006: 22).
The student nurse was aware that communications skills, both verbal and non-verbal, were paramount to Sam’s care. As stated by Stuart (2009, as cited in Balzer-Riley, 2012: 3) “Communication can either facilitate the development of a therapeutic relationship or create barriers”. Inadequate use of communication can be detrimental to the therapeutic relationship. The barriers created can include failure to individualize nursing care and ritualistic nursing care which leads to a task orientated approach (McCabe & Timmins, 2006: 76-90).
To put Sam at ease, the student nurse began by approaching him with a warm smile, knowing that it signified approval, encouragement and acceptance (Balzer-Riley, 2012: 12). She offered Sam a hot beverage then asked if it was okay for her to sit with him. His expression softened as he agreed to the beverage and the following
Firstly, communication is the most essential component in nursing profession. In every workplace, communication contains writing, speaking, listening and identifying others ways to interact. According to Dwyer 2012, communication is the process of sending and receiving information between two or more people. In nursing profession, communication plays a crucial role in patient’s health and workplace to run smoothly and effectively. In this field nurses have to interact with patients, families, doctors and health professionals to provide information and quality care. In nursing profession nurses have to deal with different types of patient. For instance; deaf, disable, you...
The 6 C’s of Nursing form the backbone to high quality nursing care (Cummings 2012). They consist of courage, commitment, competence, care, compassion and communication. Initially they were formed in response to the failings that occurred at the Mid-Staffordshire NHS Foundation Trust, therefore leading to the development of the Francis Report, which highlighted a whole system breakdown (Francis 2013). The main aim of their development was to reintroduce the importance of these core values to the success of nursing care. Communication is defined by the Chambers Dictionary as the process of imparting information to another person, via correspondence that may be verbal, non-verbal or written contact (Schwarz 1994). This definition is supported
Effective communication between patient and clinician is an important aspect to patient care. Proper communication has a direct positive impact on patient care and adversely poor communication has a direct negative impact on patient care. I will define the seven principles of patient-clinician communication and how I apply these communications with my patients. I will also describe the three methods currently being used to improve interdisciplinary communication and the one method that my area of practice currently uses. Then, I will explain the ethical principles that can be applied to issues in patient-clinician communication. And Lastly, the importance of ethics in communication and how patient safety is influenced by good or bad team communication.
“Communication is the heart of nursing… your ability to use your growing knowledge and yourself as an instrument of care and caring and compassion” (Koerner, 2010, as cited in Balzer-Riley, 2012, p. 2). The knowledge base which Koerner is referring to includes important concepts such as communication, assertiveness, responsibility and caring (Balzer-Riley, 2012). Furthermore, communication is complex. It includes communication with patients, patient families, doctors, co-workers, nurse managers and many others. Due to those concepts and the variety of people involved, barriers and issues are present. Knowing how to communicate efficiently can be difficult.
Therapeutic relationship is an essential part of nursing; it is the foundation of nursing (CNO, 2009). The National Competency Standard for Registered Nurses state that nurses are responsible for “establishing, sustaining and concluding professional relationship with individuals/groups.” Throughout this essay the importance of forming a therapeutic relationships will be explained. The process of building a therapeutic relationship begins from prior to time of contact with a patient, the interpersonal skills of the nurse; then the process includes skills required by the nurse to communicate effectively, including respect, trust, non-judgment and empathy. The way to portray these skills can be via verbal or non-verbal cues that are important to understand how they influence a person. The process and skills listed below are all relevant to nurses working in the contemporary hospital environment today.
Upon the first point of contact between a nurse and patient, the way a nurse communicates through words, gestures or facial expressions can affect the patient's perception of the nurse. Communicating professionally helps to portray the nurse in a good light. This is important as having a positive perception of the nurse's image and behaviour is crucial to building patient trust — one of the key elements of a therapeutic nurse-patient relationship (Bell & Duffy, 2009; Wadell & Skarsater, 2007). The need for the establishment of therapeutic relationship is supported by th...
Nurses today need to have excellent communication skills. Receiving information from patients is the most important aspect of nursing. If nurses are unable to communicate with their patient then they would not be able to have a relationship with them. Communication is where two or more people interact with each other, by using sounds and words, this is verbal communication. Some individuals have different behaviors where they try to express themselves to others without using spoken words, this is non verbal communication. Once nurses have the proper communication tools, techniques and evidence based practice, when communicating with their patient, they would get the necessary information needed from the patient to properly diagnosis them.
Person Centred Care (PCC) is an important integrity in care, it develops patient- nurse relationship, enables increase in patient’s healthcare, development and satisfaction in the care provided. Research proves that modern day health care has incorporated the notion of patient-centred practise and empowerment regardless substantial encounters which hinders carrying out PCC in clinical practice (Ekman et al, 2011). To achieve a subsequent experience for a patient, routines need to be established to safeguard, initiate and incorporate consistency in practice. So, this essay will explore the definition of PCC, discuss four examples in context to PCC such as Communication, Confidentiality, Choice, and treating patients with dignity and respect.
This essay will explain what patient centred care is, how nurses use it in practice, the benefits of using it, and the barriers that need to be overcome to able to use it, and the key principles of patient centred care. It will explain how patient centred care enables nurses to communicate and engage with the patients in a more effective way, and how it helps understand the uniqueness of each patient, which helps professionals avoid ‘warehousing’ patients (treating them all the same). It will also demonstrate how this type of care can help maintain the dignity of patients when nurses carry out tasks such as personal care.
In nursing practice, communication is essential, and good communication skills are paramount in the development of a therapeutic nurse/patient relationship. This aim of this essay is to discuss the importance of communication in nursing, demonstrating how effective communication facilitates a therapeutic nurse/patient relationship. This will be achieved by providing a definition of communication, making reference to models of communication and explaining how different types of communication skills can be used in practise.
The introduction paragraph gives information on communication and the impact that it has on patient-nurse relationships. It gives the reader an understanding of what is involved in true communication and how that it is a fundamental part of nursing and skills all nurses need. It leads those interested in delivering quality nursing to read on. Showing us the significance that communication makes in the
Communication is an important concept of caring in nursing because the nurse has to know how to communicate efficiently in order to get the patient to trust the nurse enough to open up to the nurse and also the nurse needs to communicate respectfully to show the patient that they genuinely do care about their health and want to help them as much as they
Therapeutic communication is an important skill for a nurse to utilize when it comes to relationships between the patient and nurse. In Regina’s case, integration of empathetic and compassionate communication skills in combinat...
Doctor Patient Communication The main purpose of the medical interview is to collect historical information that can be used to make a diagnosis of the disease and to understand the patient’s problem. Henderson, 11 This is the beginning of the physician – patient relationship. The interview generally begins by the doctor greeting the patient, introducing himself/herself, and defining his/her professional role. Common courtesy dictates that the physician learns the patient’s name and refers to them with the proper title.
The term ‘Therapeutic communication’ identifies the way in which a nurse and patient interact, with the main focus being on advancing the emotional well-being of a patient; (Sherko E., et al, 2013) nurses will use this to deliver support and information to Edna. Effective communication skills are essential within nursing and are often seen as one of the main skills necessary for nurses to support patients and their families (Bramhall E, 2014). There are many forms of therapeutic communication that can be used in