Patient Collection Letter

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Collection letters are uncomfortable tasks for a collection specialist, especially when it comes to reminding customers about their overdue payment and dealing with customers who refuse to pay their bill. The first collection letter should show the chargers, date of services and how much the insurance company paid and what the customer is left to pay, due to deductibles. The first letter will also give the patient 30 days to respond and make a payment, provide information on how to contact our office and how to make a check or electronic payment.
The second collection letter should be in a friendly tone asking why the patient has not made a payment on the account, and asking if the patient might have overlooked at the previous statement. Would still provide a patient an itemized bill showing what the insurance …show more content…

Smith
On July 27, 2015 Thomas Medical Center sent you a letter requesting that you contact our billing department regarding any problems that have occurred resulting in non-payment of your account. This letter is to inform you that we will be terminating you from, Thomas Medical Center as a patient, if we do not hear from you.
Since we have not heard from you, please be advised that Thomas Medical Center will no longer be able to treat you as a patient. The termination of our relationship will be effective in 30 days from the date of this letter.
A release form is enclosed for your written authorization. Please contact us with the name of your new physician, so we may forward records to his or her office. At this time your account will be closed.

Sincerely, Dr. Thomas L.

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