Patient Centered Communication

Summary of the article:
The needs of the patient and society has been the first priority of all other considerations in health care since early 1980s, and professionalism plays a critical role in nurturing it. Professionalism and trust are like two sides of the same coin or as co-requisites of each other: both enhance better patient-provider relationships and play a prominent role of encouraging patients to come for the follow up care in a timely fashion, to promoting the reputation of the organization. Communication and team work promotes better coordination between patient and provider just like in aviation, where it saves thousands of airline accidents. Team play and effective communication between the healthcare staff, promotes overall well-being of patients,

as well as, benefits professionalism.
Patient-centered communication (not showing the power distance between the patient and the provider) may reduce the malpractice claims and litigation in the healthcare industry.

Due to the increase in the number of insured patients and more physicians retiring early, there is an increased need of the physicians. If the physicians are recruited from diversified background, such as, ethnic minority and women population, it improves the financial performance of a company. If staffs are more engaged in the workplace, they tend to yield more profit to the company. On the contrary, if staffs aren’t as engaged, it can cost more to the company as a result of their chronic health issues, heart disease, depression etc. Appreciating employees for what they do, making them clear about their job duties and having a positive relationship with their colleague, promotes professionalism, and in turn, increase employee engagement. Educational programs should be well structured to teach the residents and fellows the professional attitudes and behavior. The professionalism developed through support for autonomy, leadership development, teamwork, employee well-being and professional identity, benefits patient and the

society.
How the article relates to the textbook:
The article discusses the importance of effective communication skills and team work in health care, just as in chapter 4 of the textbook (Makely, 2013, p. 84). The benefits of recruiting associates from varying diversity and culture has been emphasized in the article as well as in chapter 5 of the textbook (Makely, 2013, p. 101-114). Both further suggest that the patient should be the first priority in the patient care. Chapter 6 of the textbook (Makely, 2013, p. 140) discusses the importance of time management, personal financial management and stress management, which is also focused in the article.
How the article relates to Health Care Management:
The article indirectly addresses the attempt made to the healthcare reform through shadowing the necessity of professionalism in physicians. According to the National Institute for Health Care Management Foundation, the biggest challenges the nation has been facing is due to the lack of a single source of data on aspects like: health care spending, uninsured and vulnerable population, and healthcare outcomes etc. Addressing issues like above will maintain standardized values, beliefs, culture and statistics in health care, which consequently manages health care efficiently, thereby facilitating effective patient care.