Outline For Customer Service Essay

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Recommended: Importance of providing quality customer services

I. Although many business owners focus quite extensively on increasing sales, A vital ingredient which is critical to the success of any business process is that of customer service. This method relates to the service that a company or organization offers before, during and after purchase. The aspects of customer service are so essential that it perhaps needs to be at the heart of any business organization.
A. Thesis Statement: Having good customer service is vital to improving the atmosphere of business and keeping loyal customers.
II. Many organization uses customer feedback to improve services.
A. An organization such as Walmart, Target, or five and below provides a website on the receipt where customers can give feedback for specified …show more content…

Make it a point to call their customers on a regular basis after they made a purchase.
III. Good customer service means higher sales margin.
A. Higher sales discounts and improve higher sales margin and keep people coming to the store. "American consumers are willing to spend more with companies that provide outstanding service, and they will also tell, on average, twice as many people about bad service than they are about good service. Ultimately, great service can drive sales and customer loyalty." (Good Service is Good Business, 2011)
1. Customer will return to the store when the service is good.
2. Sales increase when traffic increases to the store.
3. With the amount of Competition online and in store, companies are finding ways to ramp up discount incentives which in turns brings more people to the store which cause more people to shop.

IV. The importance of customer service helps to create new customers.
A. Business operators should endeavor to know their customers. In doing so, they would become aware of their customer's income level, their attitudes, and taste as well as their purchasing habits. As they make customer service a priority, they would find it quite essential to even get feedback from current customers regarding the company’s performance, product and customer

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