Organizational Behavior

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Global Issue: Managing Organizational Behavior and Diversity Review of Subject The success of a company is often based in great part on company culture and a “people centered” approach that recognizes not only the importance of the customer, but equally the importance of its employees. In order to build a people-centered and ethically managed organization there exist core values and practices that are often associated with success. Success in this context not only refers to profit but employee and customer satisfaction as well. Without these two factors success is unlikely to occur. As such, success is determined by the company, its employees, and its customers. The company is the tool that allows employees to achieve things collectively by working together and garnering viewpoints from several diverse populations including generational types, ethnicity, educational background, location, skill sets, and so on. Working collectively and collaboratively is often the best route to business and/or personal success providing education and experiences that often one could not attain on their own. Successful managers can show employees the benefits of working together, embracing an ever-changing landscape, and provide them with the education, tools, support, and training they need to be successful and in turn make the company successful. Discussion The company culture is vital to any organization and should include putting both customers and employees first, as suggested in the concept of “people-centered” organizations. These organizations often have a set of values and practices they follow. Although I have worked for companies that list similar values and practices, the fault lies in little to no action, training, or reinf... ... middle of paper ... ...order to maintain the appropriate individuals and manage demographic-based characteristics of a diverse workforce for the best possible outcome. These characteristics will help a manager best determine how they can help employees reach their potential by paying special attention to demographic-characteristics that have been subject to discrimination in the past such as gender, race, educational level, and generational differences which could impede these employees progression. Organizations need to hire, retain, and develop a diverse workforce that provides a deeper pool of talent and unique perspectives that help the organization identify and meet the needs of a diverse customer base (Kreitner & Kinicki, 2013). References Kreitner, R. & Kinicki, A. (2013). Organizational Behavior. (10th Edition). McGraw-Hill Publishing Company. 978-0-07-802936-3

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