Mrs. G Nonverbal Communication

Mrs. G mentioned different health professionals work closely together and talk often talk to each other by use either verbal communication by face to face or phone call, text through use of pager or email or through computer system to support the day to day task and management.

For example, doctor will discuss with other health professionals in team to see for how to assess and manage her medical treatment.

Nurses has a close relationship among different health professionals to maintain the ongoing care and/or assist for other health professionals to provide physical care to Mrs. G in order to achieve their management goal.

Also health professionals will pass Mrs. G’s detail (handover), such as current situation and new management plan

within team or with other health professionals other the same frame.

Social workers can help other health professionals to understand what is happening to the her and the non-medical factors, such as emotional or social factor that impacting the successfulness of management to Mrs. G.

Physiotherapists and occupational therapists work together to aids Mrs. G improve self-care ability to manage her daily life task. For example, PT helps improve their functional ability for movement and self-management and OT assess for home safe and look for what may need to change to help her stay at home safely with the skills provided from PT to prevent fall and train for the muscle.

Are there times were the communication between different professionals could be better? Do you have examples? How could they improve that?

Mrs. G had an experience that one time she wants the medication for pain relief and resolute sleep problem and doctor has been prescribed the medication to her upon request. However, the nurse disagree with Mrs. G and told her that she doesn't need the medication and ignored her request. Mrs. G was upset and she think that there was a miscommunication within team. She mention that if each health professionals could respect the patient’s wish, explain to patient of why they are not suggesting for that or put themselves into patient’s shoes, understand their need and condition, such as sometime patient were in pain and they wants something that can relief the pain. Thus, each team member could have better communicate within team and ask for the thing that they were not sure about or discuss with other health professionals this could provide better healthcare for all patient.