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The importance of Communication in Healthcare
Essay on the importance of communication in healthcare
Essay on the importance of communication in healthcare
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Medication Safety
Tony and Sorrell King had no idea when they moved from Virginia to their new home in
Baltimore, Maryland with kids Jack, Eva, Relly and Josie that their story would shake the entire
foundation of the health care system. After eighteen month old Josie suffered severe burns from a household accident, her parents rushed her to Johns Hopkins hospital where the family instantly fell in love with the hospital itself, as well as the competent staff of nurses and doctors employed there. Throughout beginning of their stay at the hospital, the King’s had referred to Hopkins as their second home. Sorrell had slowly built up close relationships with the staff, particularly the nurses, and even became active with Josie’s plan of care.
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It wasn’t until Josie began showing signs of extreme thirst due to dehydration that Sorrell began to voice her concerns to the staff, all which became ignored. Josie was then administered a lethal dose of methadone for pain, which resulted in her death by cardiac arrest. After being offered a settlement by Hopkins the King family refused, wanting to bring light to what happened to Josie, as well the dangers of medication errors to patient safety. One important aspect identified after reading Josie’s Story would be the methadone which was used trying to manage Josie’s pain.
After her initial admittance to Hopkins, Josie was originally prescribed morphine, a powerful narcotic, to help manage her pain. The amount and frequency in which the nurses administered the drug made Sorrell feel uncomfortable, so eventually she was able to have Josie taken off the morphine and instead be given a similar, yet weaker, opioid drug called methadone. As Josie was put on a weaker pain medication, she began exhibiting signs of a drug reaction such as vomiting and fever. After running tests, doctors realized Josie had come down with an infection and began to give her antibiotics. A while …show more content…
later, Sorrell began to notice her daughter’s displaying signs of extreme thirst. Eventually, Josie became unresponsive, and doctors feared that she may have been over sedated by the methadone. She was then given a shot of Narcan, which is the reversal for opioid depression. Josie became more responsive, and it was then decided by doctors that she would receive no narcotics until instructed otherwise. However, there is a great risk of withdraw from narcotics, particularly morphine, and Josie’s pain management team worried that skipping the dosages of methadone would send her into distress. Methadone is a widely known pharmacologic treatment for opioid dependence by occupying receptor sites on the brain (ICER, 2014). Since Josie was still being weaned off her prior morphine dose, it was decided by the pain management team that she would be given another dose of methadone. Against Sorrells’ wishes, a nurse administered the medication and soon after, Josie’s heart stopped. Even though she was revived, extensive and irreversible brain damage had occurred, and eventually Tony and Sorrell King had to make the devastating decision to let their eighteen month year old daughter go. Another important aspect from Josie’s Story would be Johns Hopkins hospital’s lack of showing responsibility for the death of Josie King.
After Josie’s death, the King family was wrought with grief, sadness, and most importantly anger. Sorrell wanted to ensure that the hospital and staff never forgot what happened to Josie and their role in her death. As protocol, an investigation was done surrounding the events leading up to Josie’s death. A team was assembled, and eventually Tony and Sorrell were called into Hopkins to hear what they had to say. It was stated that the methadone given had nothing to do with Josie’s cardiac arrest and that it was merely because of complications. However, when Sorrell accused the team of knowing that the cause of Josie’s death was a combination of dehydration, administration of a narcotic and a lack of communication between staff, no one could argue. Eventually, Hopkins offered the King family a hefty settlement, which the family refused. Instead, the King family wanted to educate people about the danger of medication errors and how they can affect patient safety. Medication errors leading to patient harm are more common than many in the world may want to believe. One reason behind these errors is a lack of communication. Not only do all attending staff members need to communicate but their must be open communication between the patient and doctors as well. Dr. Marty Makary, a surgeon at Johns Hopkins hospital has stated that
“it's also important to increase the awareness of the potential of unintended consequences when doctors perform procedure and tests. The risk of harm needs to be factored into conversations with patients (Allen, 2013).” Essentially, the more communication that there is between everyone involved in the plan of care for a patient, the more likely it is for there to be fewer medication errors. If an individual is informed, they are able to voice their concerns with the doctors and nurses, and thus bringing more awareness to the issue at hand. With Josie King, had there been more effective communication between the pain management team, doctors, nurses and the King family, there is a much greater chance that the error could have been avoided. One aspect of Josie’s Story in which I did not understand was the fact that Josie’s state of dehydration seemed to be vastly ignored by the nurses and doctors at Johns Hopkins hospital. It is stated by Sorrell in the book that she believes Josie’s cause of death to be a combination of dehydration and narcotic use. When Josie started to show signs of dehydration, why was nothing done about it? It is not uncommon for burn victims to be more prone to becoming dehydrated. In burns, fluid is lost through the skin, eventually leading to shock. Intravenous fluids are used to help fluid replacement and are often used for treatment of dehydration (Ehrlich, 2013). Johns Hopkins is one of the top hospitals in the world, and to think that the doctors and nurses there would not be able to pick up the symptoms of what was going on with Josie is unbelievable satisfactory. Whenever Josie began to exhibit signs of extreme thirst, why were the nurses so apprehensive as to whether or not they should be giving her any type of fluids? Eventually when Josie was given an oral antibiotic to help fight an infection and her IV line was taken out, why wasn’t the fact that she was dehydrated taken into account? An additional point from Josie’s Story in which I would like to know more about would be Josie’s burns and whether or not those burns were properly taken care of by the staff at Johns Hopkins using sterile techniques. In the novel, Josie suffered from second degree burns after she climbed into the family’s upstairs bathtub by herself and turned on the hot water, scalding her skin. The eighteen month old had second degree burns over sixty percent of her body. “Second degree burns affect both the outer and underlying layer of skin. They cause pain, redness, swelling, and blistering (Heller, 2012).” These more severe types of burns are likely to put patients, especially children and older adults, at a great risk because they inhibit the skin’s basic and most essential functions; such as being a first line barrier against infections and retaining optimal body temperature. Skin grafting can be necessary for these types of burns. A skin graft is a procedure where a portion of skin from a patient’s body is taken and then placed on a section of their burned skin (UW Health). Josie’s burns were severe enough that skin grafts were necessary, and the pain that she suffered from the burns and procedures were enough to cause her to be placed on morphine and later methadone. It poses the question of infection control, however, because when the staff went to change the dressings on her burns, was sterile techniques used? Proper hand washing and sterile technique are fundamental parts of the healthcare system as well as infection control. Since Josie acquired an infection closer to the time of her cardiac arrest, was it due to improper technique by not keeping her wounds clean?
Louise C. Cope et al, investigated the impact of non-medical prescribing. Non-medical prescribing could be evaluated through the NMP, or other health practitioner such as GP, and patients. Currently there is limited information on how NMP has impacted other professions, such as radiographer, optometrists and physiotherapists. Personally, I think this is due to how recent these professions gained the right to prescribe. Most of the findings have been extremely positive, with limited disadvantages. Within this evaluation of NMP “students who are becoming NMPs felt that the programme provided them with adequate knowledge to prescribe with some stating that the period of learning in practice was ‘the most valuable part of the course’”
In Melody Peterson’s “Our Daily Meds” , the history of marketing and advertising in the pharmaceutical industry is explored. The first chapter of the book, entitled “Creating disease”, focuses on how major pharmaceutical companies successfully create new ailments that members of the public believe exist. According to Peterson, the success that these drug manufacturers have experienced can be attributed to the malleability of disease, the use of influencial people to promote new drugs, the marketing behind pills, and the use of media outlets.
The issue with this is that Mr. Swensen was not diabetic. How can a non-diabetic have an insulin shock? The only answer would be that he was administered insulin voluntarily and thus murdered by an individual with good medical knowledge, and access to medical facilities. Another medical mystery is related to Mr. Calley’s infection a few days after his penile prosthesis placement surgery that was also done by Dr. Mathis. Although infections are a common risk after surgeries, Moe was very meticulous in performing the surgery and made sure no such compromising mistakes were made. Upon inspection, he identified the infection cause to be due to a streptococcus bacterial species that contaminated one of the scalpels. This bacteria is commonly found in the human mouth and; therefore, a logical and likely cause would be someone spitting on the operating material. Who would do such a thing? And for what reasons? In addition, Dr. Ray Mosdell a close friend of Dr. Mathis who had Coronary Heart Disease and Serious Heart problems fell into a coma for unknown reasons. He then died shortly after of heart failure. There is a medical mystery surrounding what caused Dr. Mosdell’s coma, heart
Where my Aunt lives with her six kids and a small Korean family. I remember my
them, Ms. Ratchet only mad the worst come out of the patients because of the
Cab’s parents moved to Rochester, New York in 1906, the year before Cab was born, and they lived there until 1918 when the whole family, including Cab’s parents and four children, moved to Baltimore (Rollins 8, 12). The family was always a little vague about the reason why they left for Baltimore (Rollins 11). As Cab understood it, his father had some problems with his real estate business, but no one knew the whole story.
This internal conflict is a result of the mistakes a physician makes, and the ability to move on from it is regarded as almost unreachable. For example, in the essay, “When Doctors Make Mistakes”, Gawande is standing over his patient Louise Williams, viewing her “lips blue, her throat swollen, bloody, and suddenly closed passage” (73). The imagery of the patient’s lifeless body gives a larger meaning to the doctor’s daily preoccupations. Gawande’s use of morbid language helps the reader identify that death is, unfortunately, a facet of a physician’s career. However, Gawande does not leave the reader to ponder of what emotions went through him after witnessing the loss of his patient. He writes, “Perhaps a backup suction device should always be at hand, and better light more easily available. Perhaps the institutions could have trained me better for such crises” (“When Doctors Make Mistakes” 73). The repetition of “perhaps” only epitomizes the inability to move on from making a mistake. However, this repetitive language also demonstrates the ends a doctor will meet to save a patient’s life (73). Therefore, it is not the doctor, but medicine itself that can be seen as the gateway from life to death or vice versa. Although the limitations of medicine can allow for the death of a patient to occur, a doctor will still experience emotional turmoil after losing someone he was trying to
Jackie advocates for the patient’s daughter to be at her bedside, because the daughter is the main caregiver, even though the ICU has an age restriction of having to be at least 14 (Austin, 2009). Further, Jackie takes it upon herself to ensure that the patient has enough required medications to last a few weeks. She achieved this by taking the medications from the pharmacy and smuggling them out of the hospital by giving them to the daughter. The patient’s daughter was extremely grateful and appreciated all of Jackie’s actions (Austin, 2009). From the above examples, nurse Jackie displayed a servant leadership style.
South Carolina is where the Boatwright sisters and Lily live. Even though they live in different towns, they find each other and everyone's lives were changed. Tiburon, South Carolina held the information of Deborah's
patient's death. This leads to the assumption that both nurse Ratched and McMurphy are not
I learned a lot from this experience. As I mentioned earlier first time when I saw pharmacist doing medication reconciliation I felt it is difficult task to do and hence I started getting more information about medication reconciliation from my friends and pharmacist whenever I got a chance. I prepared myself before I expose myself in this area, which helped me to gain more confidence when I was performing medication reconciliation with standardized patient. I learnt how important is Pharmacist role in finding and solving medication related discrepancies. From this activity, I learnt that it is very important to communicate effectively with patients and other health care providers. If I am unable to communicate properly I will not be able to
As a child, I moved around most of my childhood. From the violent city of Compton, California to the upper middle class of Los Angeles, California, Then later to Elk City, Oklahoma.
The ability to become reflective in practice has become a necessary skill for health professionals. This is to ensure that health professionals are continuing with their daily learning and improving their practice. Reflective practice plays a big part in healthcare today and is becoming increasingly noticed.
Dr. Gregory House, M.D. is the Head of the Diagnostic Medicine team at Princeton-Plainsboro Hospital located in New Jersey. Dr. Gregory House, who is often referred to as just House, can be characterized as a narcissistic, cynical, and ill-tempered misanthropist. However, despite all these characteristics, House continually proves to be a natural medical genius that seems to never fail at diagnosing a medical mystery. House’s routine use of Vicodin, due to a previous yet chronic leg injury, eventually develops into an addiction to opioids. According to the Diagnostic and Statistical Manual of Mental Disorders (5th ed.; DSM–5; American Psychiatric Association, 2013) this addiction can be classified as opioid use
She first developed an interest in nursing during World War I because she felt an inner need to help wounded and sick soldiers (“Virginia Avenue Henderson – the mother,” 1996). She started her nursing career in 1918 at the US Army School of Nursing and later became a nursing instructor at the Norfolk Protestant Hospital in Virginia (Smith, 1997). Henderson received her education during the empiricist era of nursing, which focused on needs however, she felt her theoretical ideas developed and advanced throughout her nursing career and experiences in the medical surgical unit. This is where she realized the importance of helping the patient return to independence so that recovery can continue after hospitalization. Henderson became familiar first with physiological principals while obtaining her graduate education. The understanding of these components became the major foundation for her care in nursing practice. (McEwen & Wills,