Malcolm Gladwell's 'The Tipping Point'

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Eyal Shahar Mr. Strouse English 11 June 17, 2024 In the beginning of The Tipping Point, Malcolm Gladwell discusses word-of-mouth epidemics. Gladwell claims that several major factors contribute to why one thing spreads from person to person, while other statements are made or businesses that are set up that do not reach as broad of an audience or customer group. To increase sales in a struggling Middle Eastern restaurant and make a shawarma pita the new hamburger, I would make use of three methods: I would hire a Connector and Maven team in each of the 25 major cities with the restaurant, research the stickiness factor to see what would make customers want to return, and make changes to the conditions and circumstances of the setting that may …show more content…

He investigates the reason that Revere’s message is far more known than that of William Dawes, a different messenger. Gladwell finds that Revere belonged to a unique group of people known as Connectors, who naturally know whom to reach out to and have an “extraordinary knack of making friends and acquaintances.” (p. 41) Gladwell finds that Revere was also a Maven, a person who loves to accumulate knowledge and inform others of his discoveries. Mavens are also a crucial element in initiating epidemics because they want to reach out and emphatically make a case for why the listener should heed their advice. Therefore, I would use some of Gladwell’s strategies in finding the correct duos in each of the major cities. As a marketer for this business, I would first send out Gladwell’s phonebook test to various addresses in the major cities, with a small incentive for increased participation. I would send job offers to the respondents with the highest scores. I would thus find the much-needed connectors with numerous acquaintances. Gladwell mentions that more than half of the population knows a Maven who introduced them to a certain location or

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