Ken And Jan Case Study

1) using concept from chapter 8, what two ways could ken create a more confirming climate at the start of his interaction with Jan?
Ken and Jan's current situation, Ken should have taken serval different way to approach before he did what he when opened the conversation. If Ken would of ask Jan's when have a minute can you see me. Know ken if he had approached Jen in a different way, then it would have been less conformational tone.) In the opening of the video Ken should have waited until he was clam and his anger subsided, so that he could go into the conversation with a little more level headed. Jan said that she had hurt his feeling in saying to her ‘Jan I was hurt when I learned of the conversation you had said that you have regarded

That point she was trying to explain to him that she told her that way before they stared dating, and just continued to accuse Jan of betraying his trust and friendship.
2) Suggest two ways that Jan might have more effectively sought Ken’s forgiveness based on what you learned in unit

I believe that the biggest difference in the argument was between Jan and Ken. Ken seemed to have a more aggressive tone of the body language, by refusing to listen to Jan, being judgegamental and more oriented to the win-lose orientation to conflict. Page 258(J.T. Wood). In understanding the diversity between the two, we see that Ken could have recognized the sincerity Jan showed early in the conversation when she apologized her actions. Its showed that she was in tune with the relationship and really identified how she hurt his feelings. On the other hand, Ken show selfishness throughout and never once really thought about how he could have hurt the relationship. Instant on focus on the content alone and neglected a lot of what Jan was communicating to