Joe Dimaggio Children's Hospital Case Study

The world of healthcare is driven by competition; the organizations that deliver quality care to their patients, employees, and third parties will generate more profit when compared to organizations that do not focus on quality (Nowicki 2016). The organizations that choose not to focus on quality could potentially lose revenue because patients might choose to visit a hospital that finds quality an important part of their mission. Joe DiMaggio Children’s Hospital is part of the non-profit Memorial Healthcare System. This hospital focuses on delivering the best to their patients by focusing on patient-and-family centered care. They put all their efforts into delivering the best quality hospital stay. They do this not only by being known for their

patient-and-family centered care, but also by using advanced technology and hiring the best pediatric board certified doctors (“About Us” 2012). Some examples of how they go above and beyond for their patients is by performing car seat safety checks and a Teddy Bear Clinic where they demonstrate hospital equipment and procedures on teddy bears. In addition they give back to the community by having CPR programs, Home Alone safety programs, and other various child safety programs. Patients are of course what keeps the hospital running, however they also care about their employees and the work environment. The Memorial System has won multiple awards throughout the years for best places to work in health care (“About Memorial Healthcare System” 2016). Employees contribute to the quality of this healthcare system and play a vital role in what makes this hospital system one of the best in Florida.