John Lewis, JL is well renowned in providing exceptional customer service. Consumers recognize JL as the exclusive genuine departmental store as consumers are literally able to purchase everything and anything that comes to one’s mind.
The brand JL is strength to the company as JL was able to generate revenues despite the vigorous economy. The strength was the best reward of the loyalist to JL for the constant improvement from the feedbacks and surveys from the customers. JL tends to act instantaneously on the complaints received, specifically from unsatisfied customers.
JL is consistently striving to provide the best possible service, choice and value to customers and theses are desires of every single customer. Customers were paying for the exception high level of customer service provided. The partners of JL are well trained and knowledgeable on their services, sales and products. Customers are able to enjoy a full-fledged of assistance on the purchase
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from the start to the finish. JL also assured that customers are never knowingly undersold and commit to the best price, service and quality available. JL is obligated to provide the lowest price possible without compromising the quality. JL constantly conducts service improvement programs such as customer survey, online feedbacks and even to the extent of engaging mystery shopper.
Services such as designing and implementing accessible amenities for the convenience of immobile, impaired hearing and unsighted customers was introduced to majority of the stores to cater to the least fortunate.
In 2010, JL was voted for the best online retailer, choice of retailer, favorite supermarket, and best achievement in customer service and has achieved excellent service at a customer satisfaction rate as high as 80 per cent.
In order to attract and retain the customers and to provide continuous excellent services, it is suggested that the managing director of JL should be open to recommendations, feedbacks as well as the opinions of the customers. JL should also cater platforms or gateway for individual customers to customize and tailor the products to their own liking, preference, taste hence creating an exclusivity and prestige and enhanced
service. In my opinion, it is possible to apply the JL partnership model to the public services such as hospital. Circle hospital previously experienced a poor financial health leading to low or no motivation in the care providers. By implementing the JL model, staffs are motivated to deliver high level of care services to patients and similarly encouraging initiative and innovation in staffs hence contributing to the overall performance and satisfaction of the hospital. Circle hospital believes that by allowing the care providers to voice out their thinking and have a say in the decision may result in a higher efficient and quality of the healthcare service in the nation. In addition, partnership with care providers by providing incentives, rewards allow them to perform duties and responsibilities at their best. Circle hospital has also announced that motivated care providers result in lower absenteeism and turnover rate.
Nordstrom and Nordstrom Rack are different retail operations in terms of their choice, pricing, store service, and store atmosphere customer intimate firms, which excel in serving the specific needs of the individual customer well. There is less emphasis on efficiency, which is sacrificed for giving more precisely what is wanted by the customer. Reliability is also stressed. Nordstrom is an example of this discipline. Nordstrom must meet some standards of cost-effectiveness. When customers evaluate the quality of a product, they commonly measure it against two kinds of attributes: those related to quality as excellence and those related to the quality of reliability. From a quality as excellence perspective, the important qualities are things such as a product’s design and styling, its aesthetic appeal, its features and functions, the level of service associated with the delivery of the product,
The company has established good relationships with most of its customers which has assisted it to create high level of brand and customer loyalty
Besides marketing its customer service, the company markets different programs according to its three major types of customers. Some of them being,
As you can see from the points above it is vital to give good customer
First, Nordstrom is unique through its excelling customer service. As a full-service retailer, Nordstrom assists customers in every phase of the shopping process. Because they carry more specialty goods, customers will need and want more assistance leading to increased value of customer service. One of their policies is that they will accept any merchandise that people bring back without asking any questions. As a result, people feel more confident about purchasing products from there, since they can buy something with the comfort and knowledge that Nordstrom has an excellent return
The company had to be the second largest retailer shop in the US; it has many advantages that come along. The customers well acknowledge the company and its brand have been well established.
Strengths: low price, strong brand name, excellent merchandise, exceptional employees, huge membership base, economies of scale, efficient distribution and operation.
My company of choice for this report is Macy 's. 'The Magic of Macy 's ', as the company advertises it, has inspired me to shop there, take advantage of their incomparable discounts and great online shopping experience. Macy 's, Inc. is one of the largest department store chains in the United States of America. Macy 's manages stores under the Macy 's and Bloomingdale 's brands. I enjoy shopping at both of the company 's store brands, Macy 's and Bloomingdales. Bloomingdales provides a more personalized experience
Nordstrom possesses a distinct and reputable image that effectively differentiates them from their competitors. Nordstrom is known throughout the retail sector as the leader in customer service. Nordstrom regards their customers as extended family and treats them as such. In addition, Nordstrom utilizes devoted sales associates for serving customers in an array of fashions. They possess the most liberal return policy that is highly regarded among customers. Also, sales associates will call in orders for merchandize not on hand free of charge. Recently, Nordstrom has
... To keep the customers going back to the website again, JD offers special offers to its customers. These include things such as 20% off on your next purchase from us. This makes the customer want to go back to the website and purchase more items. The reason JD offers these discounts is to retain the customers and keep them shopping on the website.
The key managerial problem which John Fahey is facing is to decide as to whom the e-commerce head should report, in the current organizational structure of NGS, so that the new position gives him enough freedom to leverage the growth opportunities of the e-commerce platform efficiently. How much span of control for the new head is required to cope with declining print media sales and build the right balance between allocating investments and revenue allocations across different product units of the organisation? He should also have enough exposure to build strong customer relationships and brand loyalty by improving the membership program using e-commerce.
Thirdly, the company is committed to delivering superior quality of products and services. It earned a reputation of a convenient and reliable brand that offers the lowest prices, one of the fastest and lowest shipping, widest selection of goods, and many additional features with its services.
The mission of the company is to accomplish the customer needs using distinguished and best solutions and by this being eminence among other companies in the same industry. Albassami consider the customer needs the most as a very important factor to succeed...
Although the new brands have its own different identity; JFC can still leverage its resources and skills in management, recruitment, training, selection, marketing and logistics. And also they can use economies of scale to reduce cost of production.
We always make sure that when they come to our stores they experience the best shopping and that they find what they want to buy and we have a reason for them to buy. We make sure that our merchandising is up to standards and it motivates the customers to shop in our stores.