Importance Of Smartphone On Employee Productivity

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CHAPTER 1
INTRODUCTION

Background of the Study With the advancement of technology, the usage of smartphone has become more and more popular every day, thus it has become one of the most important necessity of peoples’ life. Due to the technological capabilities of smartphones, they can do much of what a computer can. With this increased ability, people have the capability to do work on a smartphone, anywhere and at any time so that the work will become smooth and fast which they believe can help to increase productivity. More Malaysians are adopting the usage of smartphones due to the popularity of social media applications and affordable smartphones (Borneo Post Online, 2011). The Smartphone has three main potentials that can benefit …show more content…

H2 There is a relationship between communication with work productivity. H3 There is a relationship between autonomy and work productivity. Significance of the Study
It is hoped that the finding of the study will be useful for the following:
Employees
The study of smartphone usage and work productivity will help the employees to increase their productivity. The employees also can be connected to a network, anywhere, anytime which enable the employees to communicate with the others colleagues efficiently. Besides increase the employee’s productivity, smartphone usage also can make the employees work more convenience, efficient and it can be done anywhere.
Organization
The study shows that smartphone users tend to connect with the other employees in the organization. In term of businesses, less expense is incurred as the operating cost of the smartphones usually lies with employee. The employee’s work productivity will influence the customers’ satisfaction. By using smartphone to perform the work it can create a positive competition among the …show more content…

A major limitation of this study was the respondents that only work in PKNS. Moreover, there was only one method used to gain feedback and information which is questionnaire. Definition of Terms
Smartphone: According to Herbert, 2011, smartphone is a device which has features of both computer and a mobile device such as cellphone. Merriam-Webster’s, 2010, stated that a cellphone that includes additional functions as email or an internet brochure.

Autonomy: Smartphone promotes autonomy in a workplace, which makes employees feel better. As technology engaging to human lifestyles, people tend to have their own laptops or smartphones, which often are better than the device that a company provides (Zielinski, D. 2012).

Communication: Smartphone is a higher capable than computers because people always carry it all the time. If companies use this model to connect their employees together, not only employees’ relationships with their peers will be stronger, but also their relationships with their superiors will be better (Pitichat, T.

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