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How does communication flow for starbucks employees
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“Dream more than others think practical. Expect more than others think possible. Care more than others think wise.” ~ Howard Schultz. To Starbucks Chairman and CEO, Howard Schultz, passion is everything, and you must share that passion with every opportunity. Howard is a leader because he changes people’s view of communications and respect. Howard Schultz was born July 19, 1953 in Brooklyn, New York City, New York by his parents Fred and Elaine Schultz. He grew up in the Brooklyn Projects of Canarsie, as his family was relatively poor. However, being physically strong, he excelled at sports, which helped him into Northern Michigan University on an athletic scholarship;where he earned his bachelor’s degree in communications. Howard’s father was a broken, poor, low self-esteemed man. When his father was employed before his injury, he was not respected as an employee by his coworkers or his boss. Howard set out to prove a point. He used his sports ability to escape
Around 2007 or 2008, Howard returned to Starbucks after leaving for a few years. Everything became very difficult for the company. At the time, their coffee prices were shown as extremely ridiculous and their sales began to decline. Other companies took this as their time to join the coffee business and gave Starbucks a run for it’s money. As for the people buying their product, bloggers began discriminating against how Starbucks handled some things in their stores, like wasting water while washing their equipment. Since publicity relates to a lot of company’s success, this took an even bigger toll on Howard’s decision making process as CEO. Now that they have passed those bad days of criticism, their main problem and focus is to maintain intimacy with their customers and their people even as their business continues to grow and become a bigger company and not a small Seattle shop any
Howard Allan Stern was born January 12, 1954 in New York, New York to parents Ray and Ben Stern. For the first 15 years of his life, Stern lived in Roosevelt, Long Island, NY. Sterns love for radio was inherited from his father, who owned part of a recording studio. Stern displayed a love of performing from an early age. Encouraged by his mother, Stern would create puppet shows for his friends, and then perform them in his basement. The shows of course would have Sterns personal touch of being outrageous. Sterns social life growing up was not the best. Roosevelt having a large African American population made it hard for Stern to fit in and he the target of school fights. The Stern family moved to Rockville Centre, in 1969, when Stern was 15.
Walter Ingils Anderson was born on September 29, 1903 in New Orleans, Louisiana to Annette McConnell Anderson and George Walter Anderson. Anderson lived an adolescent life that consisted of switching from school to school; he finished his schooling at Pennsylvania Academy of Fine Arts. Upon receiving a scholarship to study abroad, Anderson traveled to France and became fascinated with the cave paintings. He returned to Ocean Springs, Mississippi and married his wife, Agnes Grinstead. In 1937, Anderson was diagnosed with schizophrenia and spent most of his adult life in mental institutions, that he always escaped. He left Agnes and their four children to go and live in a Cottage on what is now the Shearwater pottery compound. He spent the following 18 years commuting back and forth from the cottage to Horn Island. Walter Anderson died on November 30, 1965, with most of his artwork destroyed because he did not care for his work.
One of the leading organizations that follow the servant leadership style is the coffee giant, Starbucks. The basis of the company’s organizational culture is the servant leadership principles. These principles pervade every aspect of their business. The company believes in caring their employees first, as they are the one who takes care of the customers (Ferguson, 2015). The hiring and management of the staff, the way the staff work and interact with one another, serving the customers all represent the organizational culture, their policies, and operations.
For one of my selections for buying stock, I invested into Starbucks, this company has attracted me with their wonders of different coffees, and I knew many others were interested in the very popular coffee company. Starbucks all started 1971 in Seattle Washington. With three men which were Jerry Baldwin, Zev Siegel and Gordon Bowker each of them put in one thousand three hundred and fifty dollars along with a barrowed five thousand from the bank to start up there small coffee shop in pick place market, witch is located in down town Seattle. The name for this company was inspired from the character Starbuck from Moby Dick; this character was a coffee lover. There close friend designed there well known logo. These men never thought of this small company to get large they just thought of it as a small coffee shop. Out of all three men Siegel was the only one that work at it full time. The men depened on a man named Alfred Peet for there coffee beans but soon then started there own blends of coffee beans. With in a year opening the first store they were able to open a second store. When the 1980’s rolled around, it was a thriving company, in the Seattle area. However, the co-founders began to have other interests and were involved in other careers simultaneously. Despite that, the company was about to undergo a major turning point. A man by the name of Howard Schultz started to pursue an interest in the company. He noticed that the coffee shop had a wonderful environment. He started asking a questions and becoming more and more interested by every moment. He loved how the founders had so much knowledge on the coffee and each blend. In 1982, Schultz became director of retail operation. This was just the start to a new phase with the company.
Carl Sandburg was born on January 16, 1878, in Galesburg, Illinois. His family grew up very poor and Carl dropped out of school at the age of thirteen to work and find jobs to make money to support his family. At the age of seventeen, he traveled to Kansas and decided to serve in the Spanish-American war in Puerto Rico. While at war he met a man who convinced him to enroll in a college in Sandburg’s hometown when he got home from serving in the war.
Starbucks not only shapes a defined importance on its product, the coffee, but also the relationships on its partners, its customers and its shareholders to create diversity, “to create a place where each of us can be ourselves” (Starbucks Coffee), to treat all related partners with dignity and respect at the greatest corporate level. In this sense, Starbucks involves its customers, its neighbors and is shareholders to participate in the community to “be a force for positive action—bringing together [its] partners, customers, and the community to contribute every day (Starbucks Coffee).
Schultz, H. (2011). Onward: How Starbucks fought for its life without losing its soul. New York: Rodale.
In 1971, three young entrepreneurs began the Starbucks Corporation in Seattle Washington. Their key goal was to sell whole coffee beans. Soon after, Starbucks began experiencing huge growth, opening five stores all of which had roasting facilities, sold coffee beans and room for local restaurants. In 1987, Howard Schultz bought Starbucks from its original owners for $4 million after expanding Starbucks by opening three coffee bars. These coffee bars were based on an idea that was originally proposed to the owner who recruited him into the corporation as manager of retail and marketing. Overall, Schultz strategy for Starbucks was to grow slow. Starbucks went on to suffer financial losses and overhead operating expenses rose as Starbucks continued its slow expansion process. Despite the initial financial troubles, Starbucks went on to expand to 870 stores by 1996. Sales increased 84%, which brought the corporation out of debt. With the growing success, Starbucks planned to open 2000 stores by year 2000.
In 2000, Schultz promoted Orin Smith to the position of CEO. Schultz remained chairman for the corporation. This allowed Schultz to focus on Starbucks¡¦ global strategy. Starbucks operates and licenses more the 7,500 coffee shops in more than 30 countries.
I believe that Howard Schultz was successful in creating the company. I believe Schultz was successful because according to the article, Starbucks' Howard Schultz on how he became coffee king by Mirror.co.uk, Howard Schultz was interviewed regarding how he was able to make Starbucks into very successful company. Howard Schultz said how “at first we
Starbucks began its retention plan by analyzing their employees’ needs. The analysis drew variables of importance, such as positive culture, employee development, and benefits. As a result of the analysis, Starbucks CEO, Howard Schultz, came up with a plan to start a long-term retention program in his company. Mr. Schultz made sure that “he made it a point to put himself at the top of a respect pyramid in which he would be sure to be kind to everyone in the company with whom he interacted, with them passing on the respectful treatment, right down to the pyramid’s base”(“How Starbucks retains its employees”). The company also set up an online portal for employee development. Starbucks also launched a program to help its employees to achieve a college education. This educational program sends employees to Arizona State’s online program, providing juniors with free tuition and sophomores with financial aid. As a result of this initiative, Forbes (2015) has named Starbucks as one of “America’s Best
Founded in 1971 at Seattle’s Pike Place Market, Starbucks Coffee, Tea and Spices, as it was originally called, has been “brewing-up” its famous blends in over 43 countries, including the United States. Now called Starbucks Coffee Company, business isn’t just about the coffee and tea anymore. Starbucks has its own line of bottled water, handcrafted beverages, fresh food, entertainment, merchandise and a Starbucks Card. The company has received numerous awards for their outstanding business practices. Fortune Magazine has ranked them as one of “The Best 100 Companies to Work For” in 1998, 2000, 2002, and 2008 (Starbucks, 2008). The Starbucks Experience provides consumers and the general public a direct line a of business communication. From friendly baristas to press releases from CEO Howard Schultz, Starbucks keeps its “partners” informed.
With clear core values towards providing quality coffee, the best service, and atmosphere, Starbucks has enjoyed great success since it was founded 30 years ago. The company has being doing very well for last 11 years with 5% or more store sales increase, even with the rest economy still reeling from the post-9/11 recession. However recent research, conducted to Starbucks, have showed some concerns regarding company’s problem meeting customers’ expectations.
Everything centers on the organizational culture within Starbucks. While being a customer service-based company and understanding that the customer satisfaction and loyalty are what will make the company profitable, Starbucks takes a different approach to customer service than other companies. By hiring employees that fit in the organizational culture (ICFAI, 2005) and treating their employees well (Lefevere, n.d.), Starbucks brings in and retains customers through their happy employees. The qualities that Starbucks hires for are "adaptability, dependability and the ability to work in a team" (ICFAI, 2005). The culture is supportive and laid back (Montana, 2005). Howard Shultz, Starbucks president and CEO, has the theory "that if you treat your employees well, they will treat your customers well" (Starbucks, 1997).