Picture this: a car pulls up to the curb at the Atlanta International Airport, eight young ladies, glamorously attired in baby blue Pan Am stewardesses uniforms, step out and saunter their way into the airport. All heads turn and marvel at the beautiful, sophisticated women that pass before them, ahhhh the allure of the mysterious stewardess. Where are they going? Where have they been? Everyone wonders. DreamWorks Studios created this sensational image of stewardesses for the movie Catch Me If You Can (2002). It is the true life story of Frank Abagnale Jr. who used stewardesses as a cover to flee from that Atlanta International Airport in 1965. We’ve come a long way since then, but flight attendants (the more politically correct term now) still hold an appeal. It’s a fascinating career few really know about, but many dream of having. Just how does one become an attendant, what is involved? How does one decide where to apply? Are there any specific requirements or qualifications for specific airlines? What are the benefits, career information, lifestyle, and just what exactly is a flight attendants salary? All are pressing questions that can be easily answered. Let us take a journey and learn about this amazingly interesting career field. To begin this journey one needs to know how to become a flight attendant, the specifics on what is involved. Are you ready? Over all, it can be relatively easy to enter the field. Many airlines require applicants to be eighteen years old as a minimum but some major airlines, such as American Airlines, require you to be at least twenty years of age. A college degree in not a requirement for all airlines but highly encouraged, specifically a degree in Customer Service. If an ap... ... middle of paper ... ... commercial airline, corporate/charter flight attendants are customer service professionals for the company they work for. No matter what direction one chooses, commercial flight attendant or corporate/charter flight attendant, it is best to choose an airline that has a base near you. Choosing a base somewhere else might require you to move, something you may not be willing or able to do. There is no one particular airline that is better than the rest; it is all dependent on what you want for a career. Keep in mind that seniority plays a huge role in the flight attendant career field and getting your foot into the door with little experience can be extremely difficult. The best move is to start small, work for a regional airline. In a few years, with experience under your belt and some seniority, move onto a larger national airline and gain more experience.
Southwest Airlines is one of the biggest United States airlines which prides itself in its low-cost strategy to attract and keep up more clients. On a given day, Southwest Airlines operates over 3,400 flights. It has a more than of 46,000 employees. To reduce maintenance and training costs, Southwest Airlines use only Boeing 737s. As of today the company operates 647 Boeing 737s, which fly to 93 destinations across the US. Southwest Airlines have been able to survive even when faced with stiff competition because of its low cost approach. However, this success has also been attributed to the high level of care and appreciation on its clients and employees.
Everything starts with their employees. According to SAC One Report (2016), the airline has provided in the neighborhood of $945 million toward employee retirement through 401(k) matching contributions and through shareholder profit-sharing related to 2015 results. What is more, they donated more than $19 million in goods and services and ticket donations to their employees through incentive programs (Conscious, 2015). Also, they create innovative programs to increase productivity, generate ideas to trim costs so we can keep fares low, and give back to our communities and the planet. In all honesty, I like to see that companies care, which would be one of focal points to seek employment with the SAC. They demonstrate the ability to implement employee-centered process improvement programs and equip their employees to deliver high-quality customer service that converts passengers into a loyal
On February 12, 2009, a Colgan Airlines flight operating as Continental Connection Flight 3407 crashed two miles from the runway in Buffalo, New York, killing all fifty people aboard.. The National Transportation Safety Board (NTSB) investigation that followed stunned the American public and identified the need to closely examine the regulations governing pilot training and pilot rest requirements, with a strong focus on regional airlines (Berard, 2010, 2). Currently, the United States government has passed HR 5900, which was titled the Airline Safety and Federal Aviation Administration Extension Act of 2010 and is now called Public Law 111-216 (Public Law 111-126, 2010, 3). The bill targets five focal points that will force the Federal Aviation Administration (FAA) to run an even safer operation. These focal points include creating a pilot record database, implementation of NTSB flight crewmember training recommendations, FAA rule making on training programs, pilot fatigue, and flight crewmember screening and qualifications (Berard, 2010, 4).
Air travel began in the early 1900s and scheduled flights started in the 1920s (Harris). In the early years, the airline industry competition was nonexistent. The competitive environment changed dramatically over the course of the last century specifically when the industry underwent regulation and then deregulation. The future success of the airline industry depends on the ability to adapt with rapidly changing industry environmental factors.
Other airlines approached the economic crisis by limiting their service or letting go of employees, whereas Southwest tackled the problem by offering workers secured positions for lower wages. Though the circumstances were not ideal, overall employees responded positively to the option of keeping their jobs. They also promote internal marketing strategies within the workplace. Southwest has a clear vision which employees strive to be a part of. In fact, part of their vision is in the best interest of their employees, as a common mantra within the company is, “customers come second… and still get great service.” They offer a casual work environment. This approach not only benefits the employees comfort, but also coincides with the company’s easy-going brand image it wishes to portray. Employees are at ease in at their job and overall enjoy what they do. Southwest also makes a point to attract the desirable candidates for their positions. They emphasize teamwork. Employees are encouraged to help each other out to strive toward a common goal. Employees are often rewarded for their achievements as well. As seen in exhibit 1, these strategies to keep employee satisfaction high, are factors that keep loyal employees within the company.5 Southwest makes every attempt to keep employees content as they believe happy employees lead to happy customers. Southwest has
Have you ever wondered sitting on a chair at the height of 45,000 feet is safest way to travel? Yes, travelling through airplane is seven times safer than travelling through car and even walking on roads. But, though it is safest way, but it doesn’t mean that it is most comfortable and friendly way.
The main opportunities that the scheduled air transportation will have in the next five years are the possible decrease of TSA agents at airports, technology increasing the safety and comfort of the flights for the passengers and ...
After twelve years, he entitled the first black chief pilot of any major U.S. commercial airlines. Four Years after, in 1984, Southwest opened first crew’s and pilot’s outside base at Huston and the same year, company acquired delivery of their first new generation Boeing 737–300 and began new destination to Little Rock, Arkansas.
Flight fee is one of the biggest nightmares of the passenger. In this regard, such an initiative is a win-win situation for the Asiana airlines. The establishment of extensive cabin retrofits is also a great improvement to the customer service delivery. The airline also boosts customer experience in a bid to achieve the airline’s sustainability through the provision of lie-flat seats. The seats boost comfort for the passengers aboard; hence, reduction of exhaustion. According to Asian Development Bank (2009), the airline provides the passengers with a sizeable monitor, especially for the business class passengers. The practical productivity of team relies on upon its hypothetical planning, information of an aeronautical building, and tenets of its operation, including exceptional circumstances, and propensities for utilization of this learning, furthermore on order and determination of pilot-in-charge of aircraft and group individuals. The administration productivity air movement, the associations of flight action and a wide range of upkeep of aircraft in the greatest degree is controlled by the proficiency of the action association in the modern undertakings, cognizance of initiators, and the moral obligation of leaders of all positions for action concerning security control of
The basic concept of crew resource management (CRM) is to train crewmembers to use all available personnel, equipment, and experience to safely and effectively operate an aircraft. It is used in nearly every facet of aviation from the smallest regional airline, to the largest major carrier, to the various crew operated military aircraft. One aspect of aviation missing from the fold is the general aviation (GA) community, such as the private pilot. This has become a growing concern as many future air carrier pilots and military pilots begin as private pilots. The need for CRM training in this area is there, but the training seems excessive and useless to many in the field as most of these pilots operate single pilot aircraft. Perhaps this attitude comes from the term "crew" and is dismissed by the ...
Flying thousands of feet up in the sky is a dream of many young children, but very few actually end up as a pilot when they grow up. Commercial airline pilots will always be needed, but many people do not even think about choosing this as a career. Pilots have extremely important jobs. They must fly people place to place with no problems while at the controls of thousands of pounds of metal and flammable fuel, not to mention the many passengers. A pilot’s job is very risky, but it is also very rewarding.
...f these programs, and allows them to offer these strategic benefits. We feel that American and Continental Airlines are overlooking an important strategic hiring strategy, by not offering free flights to all their employees, since cost of flights are fixed. For example, a flight that is only at 85% capacity will fly for the same price as a flight that is at 100% capacity. Continental Airlines, has a competitive benefits program as well, but it lacks the flight area which both United and American Airlines offer. We felt that American and United Airlines offered the best benefit programs, although American does not offer free flights from day one of employment, they offer many other compelling incentives such as, personal emergency assistance, vacation buying programs, credit union assistance, as well as flight discounts for their employees.
Cruising on a seven-forty-seven, a frequent occurrence in current American society, but a pretty young industry in the broad scope of the United States’ history. It was only a little over one hundred years ago that the first airplane glided for twelve seconds. The impact of air travel can clearly be examined by looking at how humanity operated and communicated without it, how flight was innovated, and how the aviation industry changed different aspects of american life on a national scale.
Within the airline industry currently the airlines can be divided into low cost airlines and full service airlines. The low cost airlines targets customers that are seeking no frills connectivity between cities at low ticket prices. The full service airlines provide several add-ons like free meals, on plane entertainment, and communication facilities. The target market for full service airlines are customers who are willing to spend extra for the services that the airlines provides.
Lets think about a job that allows you to soar through the air like an eagle, without a care in the world, the job of a pilot is an amazing job that provides you with three things freedom, fully using your sight, and control.