Good Listening Skills Make Efficient Business Sense By D B. Rane's Article Analysis

In Rane’s article, “Good Listening Skills Make Efficient Business Sense” the author looks at way effective listening is just as important to the communication process as speech. Rane points out there is distinct difference between hearing and listening; hearing is simply “a physical and passive activity, whereas listening is necessarily a mental activity and hence it is active in nature…” (2011, p. 44). While a person can continuously hear what another person is saying, in order for an individual to truly hear what another is saying, they need to be actively engaged in the communication process (Rane, 2011). The article delves in to the significance that listening has throughout a successful business: from a manager’s ability to listen to their

While not word for word matches, D B Rane’s article presents a number of examples that apply concepts from the book and course work to real life situations. First, Rane establishes what he refers to as “The Concept of Listening” which pertains to listeners process of receiving a message, decoding the information and assessing what the meaning was behind the initial message, and creating a response that can be delivered back to the sender (2011, p. 46). This correlates to Communication Process explained by Robbins and Judge (2016, p. 175). Both constructed processes look at how a message is received and interpreted, but the communication process dives deeper into how the original message was sent; in addition to how a listener hears and assessing the message a large portion how the message is interpreted is placed on the sender as well (Robbins & Judge, p. 175). Another piece of information that pertains to the course work relates to nonverbal communications. Throughout Rane’s piece, he advocates for the reader to remain aware of a number of nonverbal actions that listeners can attempt to avoid. Robbins and Judge define nonverbal communications as “body movements, the intonations or emphasis we give to words, facial expressions and physical distance between a sender and receiver” (2016, p. 180). In Rane’s article, he clearly supports this statement as he makes specific references to maintain a number of nonverbal disposition while engaging in attentive listening (2011, p.47-49). Rane takes the definition a bit further and looks in to a number of psychological nonverbal tendencies that are important to maintain an encouraging environment. Rane builds of the mention of nonverbal communications and introduces his idea of barriers to communication that involve a number of nonverbal barriers including tone, speech rate, the reputation of the speaker and