Gary Kelly Leadership

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Differences between Management and Leadership CEO Gary Kelly has accomplished a great deal during his time with Southwest Airlines. He is quoted to have said that, “"Our people are our single greatest strength and most enduring long term competitive advantage,” (Southwest Airlines Co.). One of his greatest managerial accomplishments includes maintaining the company’s 45-year record of Reliability during his time as CEO. He proudly states that, “This year, we’re on track to hit our ontime performance target, and we continue to receive outstanding recognition for our world-class Customer Service. Our baggage-handling numbers are also some of the best we have ever seen, and I know you appreciate that we’re still the only airline who does not charge for your first or second checked bag!,” (Kelly, A Relentless Pusuit of Reliability). Southwest Airlines has branded themselves with the iconic LUV symbol, and their website clearly states that, “Over the ensuing years, our LUV has spread from coast to coast and border to border thanks to our hardworking Employees and their LUV for Customer Service, (Southwest Airlines Co.). This exhibits Kelly’s supreme dedication to employee respect …show more content…

One of the traits [he] ask of [his] People is to have… a Warrior Spirit. It’s that Warrior Spirit that drives [their] constant pursuit of improvement. [Their] People think and act like owners: They find creative solutions to challenging issues, are efficiency experts, and keep our costs low so [they] can pass on the savings to you in the form of low fares,” ( (Kelly, A Relentless Pusuit of Reliability). His greatest action as a leader is acknowledging his employees as the foundation of his business. Kelly has taken special care of his employees and ensures that they receive the recognition they deserve for their part in the

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