Evansdale Heights Case Study

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Identify how one problem led to another in this conflict (i.e. how the conflict escalated). Explain what measures could have been taken to stop the conflict from escalating. Evansdale Realty taken over the management of a small block of flats in Evansdale Height. Kate the property manager by call by Bob. Bob being a tenant of the unit, a few weeks back he badly damaged the car park roller door, it was now jammed in the raised position and couldn 't be lowered.

This incident happens under the old management. Bob tried to get the previous managing agent to get the door repaired but had no success. On the day Bob reported the damaged roller door to Kate, she contacted two companies to repair it. First one said the dent can be repaired but the …show more content…

1. Tenants at Evansdale heights – They are involved and affected because they live tat Evansdale height, and they park their cars or vehicles in the garage. Now that the door is damaged and cannot be closed, it is unsecured which affect their safety and well-being
2. Bob – Bob is involved because he is a tenant at Evans Heights, and because he caused the damaged to the garage door. It affects him because the door can 't door thus causing the car park to be unsecured. Also it affects him because he was the one which caused the damage, he is responsible for the damage. Meaning he would have to pay for any damages. He could be responsible for George 's camera equipment being stolen that would all depend on how the situation goes for who is responsible for what.
3. George – is affect/involved because he is a tenant at Evans height, also his car was broken into over night and his camera equipment were stolen, he is now blaming Bob and Evansdale realty for leaving the car park unsecured and not getting the door fixed.
4. Landlord – is affected/involved because it is her property and garage door that has been damaged. She has responsibility to the tenants and the …show more content…

I would explain one solution to him, that the landlord 's insurance would cover the damage to the door, and his stolen good. I would also explain to him that there would be no need to take the matter to consumer trader and tenancy tribunal as the problem can be solved in a civil matter. Bob is responsible for the damaged door, the previous property manager is also responsible for not taking responsibility and fixing the door, causing it lead to further problems.
Question 3
What information would you advise Sarah to include in the company’s policy and procedures manual relating to client complaint and dispute resolution as well as guidelines for employee conflict and dispute resolution strategies?

It is essential that the conflict management procedures are clearly communicated to all staff as part of the overall procedure of implementation. Management should communicate these new policies as part of the overall improvements made to the organisation’s policies and

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