Ethics: The Importance Of Ethics In Service Organizations

Ethics concern an individual's moral judgments and perceptions about what is right and what is wrong. Velasquez, Andre, Shanks, and Meyer (1987) presented more comprehensive definition that considers that ethics can be defined as well-founded standards of right and wrong that directs humans’ behaviors, usually in terms of rights, obligations, benefits to society; and they also include in ethical standards those that enjoin virtues of honesty, compassion, and loyalty (Velasquez et. al., 1987). Years of research continue and authors speak and write about ethics importance at service organizations. Ethics not the only sort of personal values it is also important to their professional activities (Abumere 2012). Because of the importance of ethics

It is important that the production and consumption coincide, and, therefore, the client is usually is on the place where and while the service is delivered (Simon & Woo, 1997). Having in mind service process complexity, providing excellent service quality is an important challenge facing the contemporary service industry (Hung, Huang, & Chen, 2003). Thus, during last years’ service quality has become an important area of attention to researchers and practitioners because of its strong impact on client satisfaction, loyalty, among other important factors (Hallowell, 1996; Lasser Manolis, & Winsor, 2000; Sureshchandar, Rajendran, & Anatharaman,

These employees are in charge to help people in some of their most difficult circumstances of their life and assist with nearly every facet of need, including physical and mental illness, disability, counseling, education, or simply navigating the health care system (National Association of Social Workers, NASW, 2006).
Stress related to ethical issues may be inherent in the professional role of social employees who are giving careand their relationships within a complex healthcare system. Raines (2000) describes ‘‘ethics stress’’ as the stress associated with ethical issues and/or dilemmas. She found in her study that 80% of nurses had high level of ethics stress and identified several different types of ethical