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The impact of emotions on decision-making
The impact of emotions on decision-making
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Acquisitions can be very taxing on both the buyer and the seller during periods of negotiation through development of a binding contract: each wanting different terms and conditions. Neither understands the emotions behind the potential risks involved for both parties. In Beyond Reason: Using Emotions as You Negotiate, authors Roger Fisher and David Shapiro demonstrate how to address emotions and turn disagreement into an opportunity for all parties’ mutual gain. They suggest we should "tune into the concern for the emotions of what others think, feel or do" (Fisher & Shapiro, 2005, p. 2). Recognizing other's emotions helps build relationships and expands our personal and professional affiliations. Too often we fail to recognize who will be impacted by our decisions and the importance to level anxiety caused by emotions. Emotions can divert rational judgment. By excluding others, we risk impinging upon their autonomy and therefore, wind up dealing with the consequences of anger or resentment (Fisher, 2005, p. 82). Although emotions are often thought of as obstacles to a negotiatio...
This paper will examine Robert C. Solomon's Emotions and Choices article, to best identify what anger is, and to what extent a rational human being is responsible for their anger. Firstly, Solomon's argument must be described. A quick summation of Solomon's argument can be found in the following four points: Emotions are judgements, emotions are chosen, emotions serve a purpose, and emotions are rational.1 To quote Solomon, he explains that “Emotions are not occurrences, and do not happen to us. They ... may be chosen like an action.”2
Lewicki, J. R., Barry, B., & Saunders, M. D. (2011). Essentials of negotiation (5th ed.). New York, NY: McGraw Hill. ISBN-13: 9780073530369
The way someone manages a difference can make conflict turn into a sphere of harm or a sphere of value. The sphere of harm is when differences are managed in destructive and damaging ways. Littlejohn states (2014) states, “Conflicts are managed so badly that damage is done to people, relationships, and, indeed, entire social worlds” (p. 188). If a party were to react to an indifference by using physical or verbal violence the conflict would move into the sphere of harm. On the other hand, the sphere of value is when differences are significant, but not controversial. Instead, parties value the difference, appreciate it and view it as a positive asset. The goal of conflict is to move from the sphere of harm to the sphere of
Goleman and Cherniss (2001) postulates that emotional competencies are learned abilities. Social awareness or skill at managing relationships does not guarantee the mastery of the additional learning required to handle a customer adeptly or to resolve a conflict. It only prognosticates that we have the potential to become skilled in these competencies.
Juror 8 's success in persuading the other 11 jurors was a direct result of his having effectively followed the stages of the negotiation process. In Conflict Management, five stages of the negotiation process were identified as preparation, introduction, initiation, intensification, and closing (Budjac Corvette, 2007). In 12 Angry Men, juror 8 utilized preparation, introduction, and intensification stages to effectively persuade the other jurors.
The first method of principled negotiation is to separate the people from the problem. Although it seems to be quite a simple process, I found a major question came to mind: “What if the people are the problem?”. Being a teenager, I know that sometimes the only reason for conflict is emotions and feelings. A person feels they have been wronged, the other disagrees, and separating the people from the problem becomes virtually impossible. Getting to Yes briefly proposes some solutions to emotion, such as recognizing both side’s emotions, making emotions explicit and acknowledging them as legitimate, allowing the other side to let off steam, not reacting to emotional outbursts, and using symbolic gestures . Again, I found these guidelines to be oversimplified and completely void of the fact that human’s are inapt to simply putting their feelings aside. Also...
I included this paper because I enjoyed the discussion about the qualities of a good negotiator. Good negotiators are usually people who are respectful others, can develop a strategic negotiation plan, and understand you have to think about certain things, like the “big picture” of a situation in order to generate creative options (Dietmeyer, 2008). One of the reasons why I included this written work in my Artifact, was for the second part of the assignment, we were required to describe a conflict scenario. For that conflict scenario, we were to evaluate reasons as to why utilizing negotiation would be wrong for that situation. Next, we were allowed to take the opposite approach, and list reasons as to why we should use negotiation techniques for the conflict scenario. I always enjoy getting to do assignments that look at both ends of the spectrum: “why should we do something and why should we not do something.” If you have ever been in therapy, it sort of like doing the “empty chair exercise” that some therapists ask you to do when a client is experiencing conflict. And essentially, the whole point of the exercise is for the individual to be able to experience different aspects of a conflict in a new manner through the “empty-chair”
Emotion and cognition are intricately intertwined and hard to tell which is influencing us in our everyday lives. While the former are sometimes referred to as feelings and affects (this term would be used interchangeably with emotion in this article) or “hot cognition”, the latter is often thought as our reasoning, or “cold cognition” (Zajonc, 1980). However, it is quite evident from our day-to-day account of events that it’s always the emotional parts of life that catch our attention - especially the bad ones. For one thing, as a general phenomenon, bad news is considered more newsworthy and can easily attract more reader attention (Baumeister,
The interpersonal conflict revolves around my mother and I. We have always had a strong relationship but lately, have been at constant odds between each other. There is conflict between us because of our conflicting views on whats the better option for our beloved dog. My mother will always hold the power most of the times by default, she is my mother after all, but when it comes to this specific interpersonal conflict, I certainly hold the power. Other family members know of this dilemma as well including my grandmother who is just as conflicted as my mother and I are. My grandmother has a strong attachment to our dog and would effect her emotionally.
During this course, I have learned a lot about negotiating. We learned about almost every negotiating technique there is. We learned about cross-cultural negotiations, body language, Best Alternative To a Negotiated Agreement (BATNA), variables in negotiating, and many more. Before this course, I did not know that much about negotiating. I thought that negotiating was just about trading or convincing someone to give you what you want and you did not care about the other side, resulting in a win-lose. I now know that negotiating is about getting what you want, but also giving the other side what they want as well to result in a win-win. This paper is about how I am going to improve my negotiating skills over the next six months. In order for me to improve my negotiating skills, I believe I need to improve the following skills- my body language, communication, planning, and my interpersonal communications. By improving those skills, I can become an effective negotiator.
emotions are, what comprises emotions and where they spring from. Most of the times we
Emotion and motivation are seen as two separate psychological features that are cause-and-effect. Most people would think motivation stimulates a person to achieve a goal, while also thinking emotion is the only the feelings that come from the motive, the actions that are caused from either achieving or of failure of the goal. Motivation is defined in different ways, but a common definition is that motivation is a force that energizes behavior. In 2006, Franken defined motivation as the direction and persistence of a person’s behavior. Most theorists who have their own definition of motivation think that learned behavior cannot be stopped unless energized. Which motivation is important in all of behavior. Any change in the motivation reflects
Negotiation is an important strategy and plays an indispensable role for people to solve the problem in our lives. It is a good way to make both parties find acceptable solution by each parties use tactics to persuade another party to approve his or her viewpoint. The application of the advanced negotiation skills definitely not only brings success in our daily life but also improve people’s work ability. This essay will show my natural preferences for different types of influence tactics which have been utilized in in-class, the understanding of the negotiation and analyze how to use proper tactics at different situations which are based on the role-play activity in tutorial.
This can either be a positive or negative thing and how you act on it, or do not act, can show how in control and effective you are with your feelings. According to the text, “just because you feel a certain way does not mean you have to act on it” and that “people who act out angry feelings actually feel worse than those who experience anger without lashing out” (Adler, Rosenfeld, Proctor II, year?). Even though acting on your feelings may seem uncontrollable, it is important to deal with them in a different and more productive way. Recognizing how you feel and using the right approach during a constructive conversation is always better than quickly lashing out without completely understanding the situation or how you feel besides angry. Furthermore, “recognizing the difference between feeling and acting can liberate you from the fear that getting in touch with certain emotions will commit you to a course of action” (Adler, Rosenfeld, Proctor II, year?). Understanding your emotions is important so that you will be able to experience feelings that may upset you and still be able to deal with them from a positive standpoint. Once you can separate your feelings from actions you will be able to make more rational
... understand the other side’s point of view. All parties are able to identify areas of agreement and disagreement, creatively explore and evaluate alternatives, and select solutions to which they are all committed. Though collaborating is the only win-win approach preferred to resolving conflicts in many situations, there is time and place for the other styles as they may better meet the needs of the situation.