Empathy Case Study Scenarios

221 Words1 Page
bulb-icon

Recommended: The importance of communication skills

Strengths: Bruce greets the client in a polite and a professional tone. From here, Bruce does a great job digging deep to gain details regarding the lender who sent the statement, the amount , the date the statement was generated etc. After gathering the necessary info, Bruce sets the proper expectations to place the client on hold to obtain the next steps in the process to resolve the shortage issue. He set the expectations that a team member will be following up regarding the resolution of the issue and verified the best contact number to be contacted on. The call ends on a polite note. Inches: Empathy-(0:41) (1:47) (2:30) There were a few opportunities in the call where Bruce should offer empathy as a sign of care and acknowledgement

Show More
Related

  • Mike’s Mall Mart

    1405 Words  | 3 Pages

    (The managers were responsible to respond to any inaccurate information whether it was related to the store or the people working there.)

    Read More

  • Empathy: What We Need Now: Article Analysis

    425 Words  | 1 Pages

    According to Arianna Huffington in the article “Empathy: What We Need Now”, during hardships and instability of society, empathy is needed to find solutions to those issues. Huffington writes about how empathy is needed in our country in order to produce a positive social change. She begins by giving an example of a movement that Martin Luther King created and how empathy was a part of this movement. King as well spoke of how empathy is the sign of living. To become involved in the situations of humanity in order to improve it, displays that empathy is the core of a human’s existence. After reading this article, I do agree with Huffington about how individuals need to fully understand and put themselves within the situation to fully comprehend the issue to solve.

    Read More

  • Psychosocial Case Study

    1388 Words  | 3 Pages

    1. What is the difference between a. and a. The precipitating problems or symptoms. She started her journey to foster care and finally Babcock Center because on September 19, 1955, an order from the probate court of McCormick County, she and her siblings, were removed from the custody of their parents, and the Children's Bureau of SC was appointed their guardian. Records indicate they have been living in deplorable circumstances.

    Read More

  • The Reflection Of Empathy, By Stephen Dunn

    755 Words  | 2 Pages

    Empathy is imperative to teach kids from a young age in order to help them recognize mental states, such as thoughts and emotions, in themselves and others. Vital lessons, such as walking in another’s shoes or looking at a situation in their perspective, apprehends the significance of the feelings of another. Our point of view must continuously be altered, recognizing the emotions and background of the individual. We must not focus all of our attention on our self-interest. In the excerpt, Empathy, written by Stephen Dunn, we analyze the process of determining the sentiment of someone.

    Read More

  • Case Study: Handling Emotions

    1042 Words  | 3 Pages

    Subject N told me this story about how she was chosen for student of the month and couldn’t express how she was feeling because she was feeling more than one emotion. She realized that, she said she felt “excited and nervous” because they needed to interview her to display it in the hallway. She is showing an understanding that more than one emotion can be experienced. During my second time observing her she was also sad because her friends cat died a week ago, showing she is aware of events that lead to emotional reactions (Denhman, Bassett, & Wyatt, 2007; Denham & others, 2012; Kuebli, 1994; Thompson, 2013c, d).

    Read More

  • Interpersonal Relationships Case Study

    1377 Words  | 3 Pages

    When you turn fourteen or fifteen you are usually entering your freshman year of high school. The transition from middle school to high school can be challenging: there are kids that are older and more intimidating. Some students struggle to find their place and also struggle with their interpersonal relationships. Similarly, when you turn eighteen or nineteen you may go off to college. The same feelings from four years ago come up again: you are thrown into a mix of people from all over the country, all of them are older and seem more intimidating. Finding those interpersonal relationships can be a challenge because being in a new environment, on your own, is overwhelming. In these years, media and social media become a focal point for many

    Read More

  • Swot Analysis Of Social Work Case Study

    281 Words  | 1 Pages

    - Empathy. ( :50 & 2:50) Andrew misses the opportunity to offer empathy to our client that explains he has been playing phone tag with his banker. It is important to acknowledge this to show that we're listening and that we care. For example: "I'm sorry

    Read More

  • Elements of Making an Effective Request

    1855 Words  | 4 Pages

    Sometimes people ponder over why their request are never fulfill, by listeners, in the way they really want. In order to make an effective request the speaker has to plan it and be prudent (Potts 2012). According to Pamela Potts (2012), “there are specific elements that, if present, will ensure that a request in effective.” The author later goes on to say; “effective means that if person accepts the request, the likelihood that they will deliver what was requested is high.” (Potts 2012). In order to improve clarity the speaker should apply six elements of making an effective request which include committed speaker, committed listener, future action and conditions of satisfaction, timeframe, mood of request and context (Brothers 2012).

    Read More

  • Examples Of Personal Experience In Social Work

    1748 Words  | 4 Pages

    1. What relationships and/or experiences influenced your decision to enter the field of Social Work? A personal experience that influenced my decision to enter the field of social work is when I joined the military after high school. While serving, I was able to assist the Director of the Combined Federal Campaign. This is a major campaign that is sponsored by the military and United Way, and it is geared towards raising money for nonprofit agencies. I enjoyed visiting various agencies, organizing events, as well as educating people about the available resources within their communities. This was definitely a season of growth; furthermore, after careful research I discovered the field of social work was the best profession for me. This was

    Read More

  • Interpersonal Therapy Case Study

    733 Words  | 2 Pages

    Of the psychotherapy theories, we have studied this quarter; I am inclined to like Interpersonal Therapy (IPT), it is one of the most efficient forms of psychotherapy for depression. It is also an adaptation for a broad range of disorders in various populations. It 's qualification for use in divergent treatment approach and it service is ubiquitous is cultural disparate. In IPT, the therapist focuses on the recovery from the current depressive episode by clarifying the relationship between onset of the client 's current depressive symptoms and interpersonal problems in fostering a relationship through communication and interacting allowing the client to be at ease. Treatment is time limited that encourages the client to regain normalcy of

    Read More

  • Importance Of Empathy

    1633 Words  | 4 Pages

    Empathy is the ‘capacity’ to share and understand another person’s ‘state of mind’ or their emotion. It is an experience of the outlook on emotions of another person being within themselves (Ioannides & Konstantikaki, 2008). There are two different types of empathy: affective empathy and cognitive empathy. Affective empathy is the capacity in which a person can respond to another person’s emotional state using the right type of emotion. On the other hand, cognitive empathy is a person’s capacity to understand what someone else is feeling. (Rogers, Dziobek, Hassenstab, Wolf & Convit, 2006). This essay will look at explaining how biology and individual differences help us to understand empathy as a complex, multi-dimensional trait.

    Read More

  • Social Empathy

    963 Words  | 2 Pages

    Social media has changed the way people communicate with each other and in turn, has affected our ability to empathize in both negative and positive ways. One of the most harmful consequences is the rise of cyber-bullying. Another negative issue has been the trend of trolling in comments sections of websites, chat rooms, and other online venues of communication. In spite of this, there have been constructive consequences due to social media such as the ability for family and friends to keep in touch on a regular basis. Because of social media, many people are finding support and resources to help them when they fall on hard times or experience tragedies like death and illness. Overall, social media is an exciting new world that changes as it grows and it will be up to society to utilize it for good.

    Read More

  • The Importance Of Empathy Is A Actually A Choice By Daryl Cameron

    967 Words  | 2 Pages

    Empathy is like reading a story; although the events in the story aren't happening to us, we are still able to connect emotionally to them. If a character in a story we like is hurt, we feel bad for them but oppositely if a character we hate is hurt, we feel relieved or even glad. Whether we like the protagonist or antagonist we have the natural ability to feel an emotional connection to others like us. Agreeing with the article ”Empathy is a actually a choice” by Daryl Cameron, because of this instinct to choose a certain type of person to connect with, empathy is a choice.

    Read More

  • Financial Ratios, Discriminant Analysis and the Prediction of Corporate BankruptcyANKRUPTCY – ARTICLE SUMMARY

    872 Words  | 2 Pages

    ...el such as: purpose of the loan, maturity of the security pledged, the history of the client with the company and the unique characteristics that the bank’s customers might have.

    Read More

  • Stages Of The Helping Process Essay

    1377 Words  | 3 Pages

    client needs but to also help the client to understand each step that they will/need to take

    Read More

More about Empathy Case Study Scenarios

Open Document