Interpersonal Communication

In task 1 I was asked to send a message to my client with the goal of introducing my self and building a relationship. To create this message, I applied the different types of intelligence, as learned in the course. The first type of intelligence is social, which involves. The second type of intelligence is emotional, which involves identifying your emotions and those of the people around you and using it as information to manipulate others. Emotional intelligence involves relating and connecting with others. Communicative intelligence involves using the right language and words in a message. In task 2 I was asked to gather information from my client about their needs and requirements and use this to select the optimal vendor for them. In

I was able to use these emails to gain a better perspective by identifying what was done correctly and incorrectly. For example, one of these emails followed the negative news structure perfectly but failed to provide any reasoning in the email. The email I received was also clearly sent to multiple people rather than being personalized to each individual. I used this information to craft my email by following the same format and sending each vendor a personalized email with thorough justification. Additionally, I consulted the video resources available in the simulation to satisfy this task. I learned how to organize the email into three separate paragraphs, and how to strategically place the negative news within the message. I also used information from the video to generate an appropriate, neutral, subject line.
Going forward in the simulation I would consult more external resources, so as to find realistic examples of messages sent by professionals. By viewing real world examples, I will be able to adopt the language that is commonly used by industry professionals in these messages. I will also pay more attention to the language I use in my future messages in order to avoid any