Eliyahu M. Goldratt’s The Goal

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Eliyahu M. Goldratt’s The Goal is an educational business book written in novel form to help illustrate the issues facing the supply chain and manufacturing world. The Goal was written in 1984 and is based on an industrial engineering practice known as the Theory of Constraints. The main character is Alex Rogo, plant manager of UniCo at the Bearington location. The novel takes the reader on Alex’s journey to improve the plant’s performance and gain understanding of the steps to process improvement.

Right from the beginning the reader is clued into the problems that Alex is facing in his plant. It is obvious that the Bearington plant is operating based on expediting, there is no steady process that seems to get orders shipped on time, it based on whichever order has the most visibility. Alex has a background in industrial engineering and has done his best to keep the plant moving with an appropriate flow and keep efficiencies up but it doesn’t seem to be enough. Bill Peach, division manager of UniCo, gives Alex an ultimatum to improve performance at the Bearington plant or it will be shut down. This predicament forces Alex to think about his old physics professor that he recently ran into at the airport, Jonah. Jonah and Alex got into a discussion about the plant and Jonah questioned how successful Alex’s plant truly was. So now that Alex was faced with the plant shut down, he began to think that Jonah knew something that might be able to save the plant.

Once Alex hunted Jonah down, they began to discuss the issues that the plant was facing. Jonah teaches Alex through the Socratic method by asking him questions to force Alex to develop the solutions on his own. The first question was “What is the

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