Decision Support System Case Study

1. Identify the crucial concepts in the defining of a Decision Support System (DSS) by analysing the definitions of a DSS.

A decision support system (DSS) is a computer-based application that collects, organizes and analyses business data to facilitate quality business decision-making for management, operations and planning. A well-designed DSS aids decision makers in compiling a variety of data from many sources: raw data, documents, personal knowledge from employees, management, executives and business models. DSS analysis helps companies to identify and solve problems, and make decisions. A Decision Support System (DSS) is an interactive, flexible, and adaptable computer based information system that utilizes decision rules, models, and

It can take many different forms and can be used in many different ways ALCUL (2015). On the one hand, (Finlay 1994) and others define a DSS broadly as "a computer-based system that aids the process of decision making" . In a more precise way, (Turban 1995)defines it as "an interactive, flexible, and adaptable computer-based information system, especially developed for supporting the solution of a non-structured management problem for improved decision making. (Power 2002) makes mention to the 1970s as the era of the DSS concept, this is because the DSS concept was introduced during that period. Managerial decision making could be helped by computers as support through the new philosophy of the DSS. Exciting and unique ideas for the design and implementation of these systems were personified by this philosophy. Confusion and controversy with regards to the decision support system notion has since aroused, with the origin of this notion originating in the following terms:

Decision emphasises the primary focus on decision- making in a problem situation rather than the subordinate activities of simple information retrieval, processing or